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14 Cards in this Set
- Front
- Back
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The WHO question
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position in the hierarchy
number of people involved in the situation |
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WHAT?
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decision-making and problem solving
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WHY?
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to leverage/impact job performance and job satisfaction
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Vroom model
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5 levels of participation
7 decision situation characteristics 7 rules |
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types of decisions(5)
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managerial decisions
programmed vs nonprogrammed proactive vs reactive intuitive systematic |
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programmed decision
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if a particular situation occurs often
routine |
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nonprogrammed decision
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unstructured, novel, or unique
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proactive decision
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used by managers to prevent problems from developing
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reactive decision
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made in response to external changes
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intuitive
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feelings "gut"
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decision models
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rational
administrative political |
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rational
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uses a logical approach
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administrative
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descriptive model
how people actually make, not how they should |
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process of decision making(8)
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identify and define the problem
establish decision criteria weigh criteria develop alternatives evaluate alternatives make a decision implement the decision examine feedback and evaluate |
