Mqm 220 Chapter 1

Front 1

organizations

Back 1

structural arrangements of people brought together to accomplish a goal or goals

Front 2

hierarchy

Back 2

an organizational with specialized skills necessary to the purpose of the firm

Front 3

efficiency (productivity)

Back 3

using the minimum resources necessary to produce a product or service

Front 4

effectiveness

Back 4

the ability of the organization to achieve a goal or goals

Front 5

organization is a ..

Back 5

system

Front 6

evolutionary activity

Back 6

occurs over long periods of time

forces price drop if your selling too high

Front 7

revolutionary activity

Back 7

computers

Front 8

management

Back 8

a process of achieving organizational goals and objectives through the efforts and contributions of other people

Front 9

managing planning (3)

Back 9

what results with achieve
how it will
where they were

Front 10

the process of management (4)

Back 10

planning
organizing
leading
controlling

Front 11

controlling (3)

Back 11

1. standards
2. information
3. action

Front 12

Types of managers (3)

Back 12

first-line management
middle management
top management

Front 13

skills management needs (3)

Back 13

first-line -- technical
middle -- analytical
top - conceptual analytical

Front 14

Managers important skills (6)

Back 14

analytical
decision making
computer
people
communication
conceptual

Front 15

managerial roles

Back 15

interpersonal roles
informational roles
decisional roles

Front 16

interpersonal roles (3)

Back 16

the figurehead, leader and liaison roles

Front 17

hawthorne studies

Back 17

s > p
happy workers are productive workers

Front 18

concept approaches

Back 18

mxa = p .... performance
s > p .... satisfaction

Front 19

The 3 e's

Back 19

effectiveness
efficiency
ethics