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96 Cards in this Set
- Front
- Back
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Were there any class offices, awards, honors, or special achievements during your college years?
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- Sorority award for "most dedicated"
- Held VP of Membership position in my sorority |
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What were high points during your college years? (Key words: leadership, initiative)
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Best 4 years of my life. I have to say winning the national championship my senior year was almost like the pinnacle of my college years. I say that because I was very involved in college, I joined a sorority, worked part time in the Auburn Admissions office, I served on my roommates campaign and helped her to win Miss Auburn, I was able to meet so many new people and build so many incredible relationships and when we went to the National Championship game, I had built so many relationships with the players that they gave my friend and I free tickets for the game. It being my senior year, when Auburn won that championship game it almost felt like I was a part of that win. After the best four years of my life, winning that game was the perfect way to celebrate with my Auburn family and it was the perfect cherry on top to my college career.
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What were low points, or least enjoyable occurrences, during your college years?
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I remember when I first got to Auburn, I moved in early so that I could go through sorority rush. My mom and her two sisters were members of Chi-Omega when they were in college and it seems so silly now but when I got cut from Chi-Omega that week, I was upset and disappointed. I'm the type of person that bounces back pretty quickly though and I always try to find the positive in every situation. It turns out God knew what He was doing and I ended up pledging Pi Beta Phi where I met some of the best friends I'll ever have. I loved it so much that I wanted to give back to an organization that had given so much to me and was fortunate enough to be voted into office and serve on the board. So that was one of the more challenging times I remember at Auburn, even though it was better in the end. That, and any time we lost a football game were lower points.
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Give me a feel for any jobs you held during college — the types of jobs, whether they were during the school year or summer, hours worked, and any high or low points associated with them. (key words: extraordinary initiative, motivation, etc.)
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- Auburn University Admissions Office Assistant
- Intern at Fireside Natural Gas - Intern at C Infinity in Dublin, Ireland |
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What were your career thoughts towards the end of college?
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I loved my time at Auburn and my university was my driving passion for four years. Towards the end of my time at Auburn, I looked for a company where I could redirect my passions to help that company grow while growing as an individual as well. I love people and building relationships. The opportunity to work directly with other people to help impact their personal and professional development was key.
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Describe your experience at Fireside Natural Gas. What were your expectations and responsibilities? What major challenges did you face?
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I was expected to call on companies and generate leads, follow up on warm leads with a goal of setting up appointments for territory managers, close deals via telephone.
Confinement. My position didn't allow me to go to the appointments and meet with clients face to face. |
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What results were achieved in terms of successes and accomplishments? What were the most enjoyable or rewarding aspects of the job? What were the least enjoyable aspects of the job?
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I learned how to handle resistance.
Being able to communicate with people. It was challenging and I enjoy a challenge. Confinement. Not being able to go to the appointments and try to close deals. |
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Let's discuss what you are looking for in your next job.
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I've been doing this now for a couple of years and I understand the post-acute setting so I'm now looking for a bigger challenge in my next job. Looking for the opportunity to impact on a larger scale. Looking for a territory of my own so I can put my name on it and make a name for myself within ConvaTec.
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Describe your ideal position, and what makes it ideal?
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When I think of my ideal position, a couple of things come to mind. Autonomy, flexibility, providing a win-win situation for everyone that's involved. If I help my customers win, then I win.
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How does this opportunity square with your ideal position? What do you view as opportunities and advantages as well as risks and disadvantages in joining us?
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Advantages - working with people, public speaking, engaging in customer relationships and building trust, motivating and encouraging other people. The opportunity to impact on a larger scale.
Disadvantages - Moving back in with my parents. :) ha. |
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I would like you to give me a thorough self-appraisal, beginning with what you consider your strengths, assets, things you like about yourself, and things you do well.
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Outgoing - I develop relationships quickly, motivated and hardworking, encouraging and a team player, determined, persistent, and a natural leader.
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What makes you a natural leader?
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Gosh, I'm glad you asked that question. Let me find an example.. I'm going to go back to even middle school because that's probably one of my first memories of being a natural leader. I was really involved with my youth group and there weren't very many people signed up for this event we had planned, I realized we needed more people there so I took it upon myself to go out and spread the word and I ended up getting a lot more people there.
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Ok, let's look at the other side of the ledger for a moment. What would you say are your shortcomings, weaker points or areas for improvement?
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Pace myself and relax more, slow down. Not knowing when to stop. I can be doggedly persistent and push myself too hard.
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What three things could you do that would most improve your overall effectiveness in the future?
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Pace myself, slow down, relax.
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How would you describe your leadership philosophy and style?
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Frequent and effective communication, high level of accountability - allowing autonomy in others as long as they're meeting goals and deadlines.
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Please describe your learning ability.
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I'm a quick learner and I think on my feet.
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Describe a complex situation in which you had to learn a lot, quickly. How did you go about learning, and how successful were the outcomes?
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Let me go back to when I was first interviewing with ConvaTec, after my first interview, David White hands me what I now know is the “in-vitro brochure” and wanted me to present this literature to him when I came back for the second interview. I had no clinical background and didn’t even know how to pronounce Pseudomonis. So I reached out to someone who could help me, I got on the internet, I gathered information, and learned more about those 4 super bugs and how they spread than I even knew existed. The cool thing was, was not only did I learn the information, but I knew it. I wasn’t just spitting out facts from memorization, I was explaining how it worked. At the end of it, I asked if he had any questions and what he thought and he told me that I presented the information better than some of the people on his team probably could have.
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Please describe your problem analysis skills.
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5 step format. 1) step back and analyze situation. 2) make a list of possible solutions. 3) weigh the pros and cons of each solution. 4) move forward with best solution. 5) evaluate.
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Do people generally regard you as one who diligently pursues every detail or do you tend to be more broad brush? Why?
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I tend to think of the bigger picture so more broad brush but I also understand the importance of each detail in order to make the bigger picture come to life. Depending on the situation, I tend to ask a lot of questions because I want to know the why’s, I want to be well prepared if any questions come up, but at the same time I always have the bigger picture in mind.
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What analytic approaches and tools do you use?
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Cognos, Connie, Resources, other TM’s, my manager, the internet
Cognos is going to tell you whether they’re up or down, what they’re buying, so then you can taylor your questions around what’s going on in each account. If they’re down, is it because of census, is it because they hate getting sensicare off? What is it? |
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Please give me an example of digging more deeply for facts than what was asked of you.
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Hmm.. I don't know if this is digging more deeply for facts than what was asked of me because I generally just like to be really well prepared. But when I was interviewing for the ATM position in Dallas, I researched the three or four biggest hospitals in Dallas and then called each hospital and asked to speak to the person in charge of wound care. I wanted to find out the perspective of the customer as far as ConvaTec product's go and also their relationship with the people they've encountered while working with ConvaTec as a company. I remember specifically speaking to a woman named Melayne Martin who is the head WOCN at Parkland Memorial in downtown Dallas. When I told Rob Dent that I had spoken with her she informed me that she is one of our toughest customers. My first week on the job in Dallas, I was asked to do some education at Parkland and ended up working with Melayne my very first week on the job. She and I have now formed a great relationship over the past couple of years.
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Please describe your decision-making approach when you are faced with difficult situations, in comparison with others, at about your level in the organization. Are you decisive and quick, but sometimes too quick, or are you more thorough but sometimes too slow? Are you intuitive or go purely with the facts? Do you involve many or few people in decisions?
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5 step format. 1) step back and analyze situation. 2) make a list of possible solutions. 3) weigh the pros and cons of each solution. 4) move forward with best solution. 5) evaluate.
When faced with a difficult situation, I think it's important, when possible, to consult others to get advice from people who have found themselves in similar situations. That way you can learn from their mistakes and be careful not to make those same mistakes. |
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What are a couple of the best and worst decisions you have made in the past year?
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Well, in the past couple of years, the best decisions I have made are moving to Dallas to start my career, joining ConvaTec as a starting point, and then after being in Dallas for a year getting more involved in my community, Joining the board of directors for the Folds of Honor, being a part of Champions of Hope.
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What maxims do you live by?
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Hm.. A couple come to mind. The first being, at the end of the day the only thing you have to stand on is your honesty and integrity, and if it's best for the customer and best for the company then it's best for me.
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Are you more comfortable dealing with concrete, tangible, short-term, or more abstract, conceptual long-term issues? Please explain.
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Concrete, tangible, short-term. I am more of a fast-paced person so I prefer decisions that can be made quickly and effectively so that we can move on to the next project.
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How creative are you? What are the best examples of your creativity in processes, systems, methods, products, structure, or services?
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I love a challenge, so I enjoy the kind of creativity that requires you to think outside the box in order to accomplish a goal or task that is at hand.
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Do you consider yourself a better visionary or implementer, and why?
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Implementer
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Do you consider yourself a more visionary or more pragmatic thinker, and why?
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Pragmatic thinker
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What are the biggest risks you have taken in recent years? Include ones that have worked out well and not so well.
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Moving to Dallas to start my career, not knowing a soul. People always ask me what that was like and it's honestly one of the best decisions I feel I have ever made. It has been a huge growing experience and not only have I grown professionally, but personally as well.
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What are the most important lessons you have learned in your career?
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Actively listen, ask questions, don't listen to negativity and always think positively.
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Describe a situation or two in which the pressures to compromise your integrity were the strongest you have ever felt.
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My senior year at Auburn, I was part of the standards board, and a couple of my friends names got brought up. It was hard to sit by and not take their side, but I knew it would be unfair if they got treated differently than anyone else.
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What are a couple of the most courageous actions or unpopular stand you have ever taken?
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My senior year at Auburn, I was part of the standards board, and a couple of my friends names got brought up. It was hard to sit by and not take their side, but I knew it would be unfair if they got treated differently than anyone else.
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When have you confronted unethical behavior or chosen to not say anything in order to not rock the boat?
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My senior year at Auburn, I was part of the standards board, and a couple of my friends names got brought up. It was hard to sit by and not take their side, but I knew it would be unfair if they got treated differently than anyone else.
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Under what circumstances have you found it justifiable to break a confidence?
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If someone is at risk of being hurt or in immediate danger
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What sorts of obstacles have you faced in your present most recent job, and what did you do?
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The first obstacle I faced was not knowing anything about wound or skin care, and not having any clinical background at all. It was challenging at first, but I asked a whole lot of questions, studied for hours, played with the products myself and practiced demo’s, and I did that over and over and over again until I had it down. Moving out to Dallas, not knowing a soul, not knowing anyone on my team and never even having met my manager, was another challenge but I started by immediately asking questions to learn about their business, what challenges they were facing, what their experience with ConvaTec has been, and what they needed from my end to help accomplish our region and territory goals. . Another challenge I faced initially was learning how to navigate in the post-acute world. What was it going to take to impact my territory in the best way? What would my strategy be? Who are my key points of contact? And where do I even begin? I sat down with my account information and established the top 20 accounts that I would target and chose to start with the accounts that already had ConvaTec products on their formulary but still had opportunity to uncover. Forward planning and how important that would be to my success was hugely stressed to me. So I began by making phone calls to those top 20 account that I decided to target to try to set up appointments. After finding out that people were slow to return phone calls, I knew there had to be a different way to approach this so I looked not only at opportunity but also geography and I got in my car and started driving to these different accounts. I started by asking for the Treatment Nurse because she had the most hands on experience with the ConvaTec products and could influence other users in the facility. Once we established that raport and a trust began to form between us, I networked through the Treatment Nurse to meet the DON, the ADON, the person in central supply who would be ordering our products to make sure that they would all have everything they would need from ConvaTec. Because I knew how slow people were at returning phone calls, I would go ahead and set up our next follow up appointment with my point of contact while I was already in the facility.
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What are examples of circumstances in which you were expected to do a certain thing and, on your own, went beyond the call of duty?
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I try to always give 110% any time I do something but if I had to think of one example I guess the first one that comes to mind would be when I was interviewing for the ATM position in Dallas, I researched the three or four biggest hospitals in Dallas and then called each hospital and asked to speak to the person in charge of wound care. I wanted to find out the perspective of the customer as far as ConvaTec product's go and also their relationship with the people they've encountered while working with ConvaTec as a company. I remember specifically speaking to a woman named Melayne Martin who is the head WOCN at Parkland Memorial in downtown Dallas. When I told Rob Dent that I had spoken with her she informed me that she is one of our toughest customers. My first week on the job in Dallas, I was asked to do some education at Parkland and ended up working with Melayne my very first week on the job. She and I have now formed a great relationship over the past couple of years.
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Who have been your major career influences and why?
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My aunt, Kathryn. And my step-dad.
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Are you better at initiating a lot of things or hammering out results for fewer things?
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Little of both.
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How well organized are you; what do you do to be organized and what, if anything, do you feel you ought to do to be better organized?
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I am very organized. I like to make lists, write things down, cross things off, etc. I try to handle things right then and there, but if that's not possible then I take a maximum of two times.
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When was the last time you missed a significant deadline?
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Gosh, I tend to be pretty time oriented and that means if I have to stay up late to do it, I do it and make sure it gets done.
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Are you better at juggling a number of priorities or projects simultaneously, or attacking few projects, one at a time?
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Attacking few projects, one at a time allows me to give the appropriate amount of time and attention to each project.
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Everyone procrastinates at times. What are the kinds of things that you procrastinate on?
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Working out, going to the dentist, and doing things for myself.
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How would you describe your work habits?
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Hard-working, diligent, persistent, determined, motivated, timely, circling back around, making that appt for the next time when I'm still with the customer so that I'm always planning at least 2-3 weeks out.
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Describe a situation that did not go as well as planned. What would you have done differently?
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When I first got to Dallas, when I left people messages, I expected people to call me back but they didn't. So I had to figure out a different way to go about it. That's when I started not only looking at opportunity but also geography and I got in my car and started driving to these different accounts. I started by asking for the Treatment Nurse because she had the most hands on experience with the ConvaTec products and could influence other users in the facility. Once we established that raport and a trust began to form between us, I networked through the Treatment Nurse to meet the DON, the ADON, the person in central supply who would be ordering our products to make sure that they would all have everything they would need from ConvaTec. Because I knew how slow people were at returning phone calls, I would go ahead and set up our next follow up appointment with my point of contact while I was already in the facility.
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Do you believe in asking for forgiveness rather than permission, or are you inclined to be sure your bosses are in full agreement before you act?
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One of the rules I tend to follow is "If it's good for the customer and good for the company then it's good for me."
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How much supervision do you want or need?
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I don’t need a lot of supervision. I always welcome help and/or suggestions or feedback but I love the flexibility of being able to be creative in figuring out a challenge or overcoming an obstacle. Minimal supervision but a lot of communication.
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What sort of mood swings do you experience - how high are the highs, how low are the lows, and why?
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I'm a pretty even-keeled person.
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What do you do to alleviate stress?
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Pray, read my bible, talk to my family or friends, get outside, exercise.
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How do you handle yourself under stress and pressure?
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Normally, I handle stress and pressure very well, I'm a calm person, especially in difficult situations. I know that freaking out won't help, I just need to find a solution. And in fact, I often enjoy the challenge of finding that solution.
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Describe yourself in terms of emotional control; what sorts of things irritate you the most or get you down?
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I’m very good at controlling my emotions. Not many things irritate me or get me down. I’m a protective person though so seeing others being treated unfairly or getting taken advantage of would irritate me or upset me.
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How many times have you "lost your cool" in the past couple of months?
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Probably none
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How much feedback do you like to get from people you report to, and in what form (written, face-to-face)?
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I welcome and encourage a lot of feedback. I like to know when I’m doing a good job and I also encourage suggestions for how to do a better job. I prefer face-to-face feedback because it’s easier to ask questions and minimizes the chance for miscommunication.
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What are your principal developmental needs and what are your plans to deal with them?
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More opportunities for presentations, not only observing but practicing and presenting myself, interacting with different types of customers, I’m sure you’ve heard of Baylor University, Like I’ve said before I feel like I know the alt-site market pretty well. An opportunity came along and I was able to do some education at Baylor which exposed me to larger health systems, different decision makers, and how things are done at a bigger institution. I’ve worked along side melissa quite a few times, not only to help her out but to help me as well. And I find that if you can make a win-win situation it’s good for everyone. I got more exposure to acute care and she got the help she needed.
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How have you changed during recent years?
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I think I’ve grown a lot over recent years. I’ve always been an independent person but having to step out and move to Dallas without family or friends close by for support was a huge growing experience. Someone once told me that one of the most important things they learned in their twenties was to learn to be comfortable going to the movies by themself and to go to a wedding without a date. I’m comfortable doing things on my own and I’m not afraid of putting myself out there and being told no. I’ve learned to roll with the punches and that there’s always a solution to every problem.
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When have you been so firm people considered you stubborn or inflexible?
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When it comes to my morals, my faith, and my integrity, I don't budge.
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What sort of first impression do you think you make, at different levels in an organization?
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I’ve been through a lot in my life, and I know everyone has a story, but I’ve learned a lot and grown a lot in my short 24 years. Speaking for the Folds of Honor, I’m often put in situations where I have to think on my feet and/or act quickly. The Folds of Honor foundation has also given me the opportunity to form relationships with all different types of people, from the president of the PGA and different celebrities, to other scholarship recipients who are younger than me. I think the first impression I make is that I’m more mature than most people my age, I’m confident and secure, and that I’m easy to relate to.
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How would you describe your sense of humor?
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I'm just a goofball, maybe a little bit corny, but I love to laugh and I love to make others laugh and I'm ok with laughing at myself.
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Are you familiar with the term active listening? How would you define it? What would coworkers say regarding how often and how effectively you use active listening?
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Yes. "Listen first and focus on what the person is telling you. Say what they said back to them to clarify and make sure you understand." I'm a good active listener.
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Describe the most difficult person with whom you have had to work.
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This person was not a good communicator, not a good listener, overbearing and if it wasn't their way it was wrong. I was respectful, I took his advice, and then I filtered it to make sure we were doing what was best for the customer because at the end of the day that's why we're here.
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How would you describe your level of assertiveness?
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I can be very assertive but I've learned when and where it's appropriate to be assertive.
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When there is a difference of opinion, do you tend to confront people directly, indirectly, or tend to let the situation resolve itself?
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I tend to confront people directly so as to minimize the chance for miscommunication or misunderstanding.
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Please give a couple of recent specific examples in which you were highly assertive, one in which the outcome was favorable and one where it wasn't.
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n/a
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How would you rate yourself in public speaking? If we had a video tape of your most recent presentation, what would we see?
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I would rate myself an A+ but I have also had more practice than most.
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Describe the last time you put your foot in your mouth.
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Any time I accidentally call someone by the wrong name.
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How do you communicate with your organization?
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n/a
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Describe situations in which your negotiation skills proved effective and ineffective.
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n/a
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Describe a situation in which you were most effective selling an idea or yourself.
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Selling against mepilex. I always begin by asking questions first. By asking questions, I discover a baseline for any problem they're experiencing and then I have an easy solution. For example, the DON at one of my Amedisys accounts, Dianne, was telling me that maceration is always an issue for them, especially over bony promininces. So I showed them how silicone doesn’t absorb and was able to provide a solution for them in Aquacel Foam because our silicone adhesive doesn't go over the entire front side of the dressing, or come in contact with the wound at all like the Mepilex does.
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Describe situations in which your persuasion skills proved ineffective.
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Rick PT at Wise Regional, head of inpatient wound care.
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How do you go about establishing goals for performance?
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Every so often it’s important to self-evaluate. Decide what you’re doing well and what you could be doing better. Establishing short-term goals and long-term goals is important.
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How are your expectations communicated?
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n/a
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How effective have your methods for following up on delegated assignments been?
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Very effective.
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Tell me about accountability. What happens when people fail to perform?
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That responsibility can fall on someone else and it burdens the people around them, missed opportunities are often present.
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Are you a natural leader?
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yes.
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Give examples of when people might have readily followed your lead and when they did not.
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n/a
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Describe a situation in which you actively tore down walls or barriers to teamwork.
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n/a
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Describe situations in which you prevented or resolved conflicts.
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n/a
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What motivates you?
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Accomplishing or achieving desired outcomes, helping people
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How would you rate yourself and why in enthusiasm and charisma?
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n/a
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Describe the pace at which you work and the circumstance under which it varies?
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n/a
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What will references indicate are your style and overall effectiveness in sorting the wheat from the chaff?
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n/a
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What are a couple of the most difficult or challenging decisions you have made recently?
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n/a
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How will references rate and describe your technical expertise. Are you truly leading edge, or do you fall a bit short in some areas?
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n/a
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How computer literate are you?
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n/a
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What actions would you take in the first weeks, should you join our organization?
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n/a
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Describe a complex challenge you have had coordinating a project.
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n/a
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Have you significantly "raised the bar" for yourself or others? Explain how you did it - your approach, the problems encountered, the outcomes.
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n/a
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Describe a situation in which you were the most angry you have been in years.
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n/a
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Have you gotten any sort of systematic or regular feedback from direct reports, clients, peers, supervisors, etc, and if so, what did you learn?
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n/a
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What are the biggest mistakes you've made in the past 10 years, and what have you learned from them?
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n/a
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What have been the most difficult criticisms for you to accept?
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n/a
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What sorts of organization changes have you found easiest and most difficult to accept?
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n/a
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Tell me about a time you partnered with a customer to achieve goals to help them.
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n/a
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When were you so frustrated oyu did not treat someone with respect?
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n/a
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Tell me about a situation in which you were expected to work with a person you disliked.
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n/a
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When have you stood up to a boss?
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n/a
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Tell me about a situation in which you felt others were wrong and you were right.
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n/a
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