Mop Vocabulary

Front 1

advance directive

Back 1

Document stating an individual's preference about tratment if the person becomes incompetent or unable to communicate with medical personnel. i.e. living will and (durable) power of attorney.

Front 2

authorization form

Back 2

Document for use and disclosure of protected health information not included in a consent form that indicates the purpose for which the health care information is to be used and disclosed

Front 3

consent form

Back 3

One-time signed document required before physicians use or disclose personally identifiable health information for treatment, payment, or routine health care operations.

Front 4

contract

Back 4

A medical contract exists when a physician performs a service after a patient has requested it. Can be expressed, as in a direct verbal or written statement, or can be implied.

Front 5

deposition

Back 5

testifying especially before a court

Front 6

emancipated minors

Back 6

Children of any age who fall outside the jurisdiction and custody of their parents or guardians and who may make financial and medical decisions

Front 7

4 parts of a contract

Back 7

1. Legal Age
2. Sound mind (not under the influence)
3. Offer and acceptance
4. Exchange of value

Front 8

health care power of attorney

Back 8

Document that names another individual as a decision-maker for the patient when the patient is terminally ill or in a coma. Also known as a durable powerof attorney for health care.

Front 9

litigation

Back 9

Lawsuit

Front 10

living will

Back 10

Document, not legally binding, stating the desires of an individual sould he or she become incompenent because of injury or illness when death is imminent.

Front 11

malfeasance

Back 11

Unlawful or improper treatment of the patient.

Front 12

mandated reporting

Back 12

laws requiring certain people to report concerns of child abuse and neglect, does not require patients consent

Front 13

misfeasance

Back 13

Lawful treatment that has been done in the wrong way.

Front 14

nonfeasance

Back 14

Failure to act when the physician has a duty to do so.

Front 15

plaintiff

Back 15

patient

Front 16

privileged information

Back 16

Data or confidential exchange between a physidian and a patient, related to the treatmetn and progress of the patient, may be released or disclosed only when written authorization of the patient or guardian is obtained.

Front 17

respondeat superior

Back 17

"let the master answer"; employer is responsible for employee's actions if within scope of practice/training

Front 18

subpoena

Back 18

"under penalty" a writ that commands a witness to appear at a trial or other proceeding and give testimony, the disobedience to which may be punishable as a contempt of court.

Front 19

subpoena duces tecum

Back 19

"under penalty in his possession" a subpoena that requires a witness to appear in court with his or her records

Front 20

tort

Back 20

Wrongful act or injury to a person that is grounds for legal action

Front 21

callbacks

Back 21

Term indicating that a return telephone call is necessary.

Front 22

compliance plan

Back 22

Written protocol outlining practice standards that include federal and state mandates

Front 23

empathy

Back 23

pertaining to projection of one's own consciousness into another person's situation. (Being able to put yourself in the other person's shoes and understand how they are feeling)

Front 24

empahty

Back 24

Being able to able to put yourself in the patient's situation or understandingt their point of view.

Front 25

housekeeping

Back 25

Responsibility assigned to medical assistant to creat a comfortable place for patients to wait.

Front 26

office emergency

Back 26

i.e. patient arrives without scheduled appointment or calls about an accident or sudden illness

Front 27

patient instruction form

Back 27

Checklist of topics and fill-in sheet used by the physician summarizing a patient's office visit and outlining instructions and treatment plan

Front 28

patient/practice information information brochure

Back 28

Printed material explaining office policies and procedures.

Front 29

preregistration

Back 29

Getting the patient's registration information over the phone prior to first appointment, or mailing preregistration packet to patient to fill out before their visti.

Front 30

professionalism

Back 30

Conduct, aspirations, and qualities characteristic of a profession.

Front 31

reception room

Back 31

Outer office provided for patients who are awaiting appointments.

Front 32

verbal communication

Back 32

The use of language or spoken words to transmit messages

Front 33

pager

Back 33

simple personal telecommunications device for short messages

Front 34

protocol

Back 34

special set of rules that guides poicy, procedure, and rules of an office or clinic. i.e. a telephone protocol would be to answer the phone by the 3rd ring

Front 35

screening

Back 35

Asking a series of specific questions to determine the caller's needs, urgency, and required level of care

Front 36

screening checklist

Back 36

The list of questions and or actions required for screening telephone calls

Front 37

Telephone log

Back 37

List of all incoming calls with date, time, and brief comment on action taken.

Front 39

triage

Back 39

principle of triage involves dividing patients into 3 groups:
1. those who will die anyway whether they receive medical attention or not; 2. those who will survive anyway whether they receive medical attention or not, 3. those who will survive only if they receive timely medical attention.

Front 40

voice mail

Back 40

Storing and forwarding of one-way messages combining elements of the telephone, the computer, and a recording device.