Mop Final Exam

Front 1

Which of these people would be treated by a pediatrician?

An adolescent with a bacterial infection.

Back 1

When working with older people, you should greet them warmly and by name.

Front 2

Is a sales representative dropped off a gift as complimentary items, you should consult with the physician about what to do with them.

Back 2

If a caller is requesting information, you should ask if you can call him or her back if it will take you longer then 1 minute to retrieve it.

Front 3

A dermatologist is A physician specializes in diagnosing and treating disorders of the skin.

Back 3

When documenting a telephone call you should include your name or initials.

Front 4

Giving A thumbs up is commonly considered a positive gesture.

Back 4

A pat on the back would be most appropriate to provide positive reinforcement to a patient who has followed the prescribed treatment and lost weight.

Front 5

all communications between members of the health care team should be professional and respectful.

Back 5

When answering a telephone call, you should not remain expressionless.

Front 6

A large medical group must have a human resources department to handle personnel management and payroll.

Back 6

when should an organizational chart be updated?

only when there are personnel changes.

Front 7

The patient centered medical home (PCMH) is a team based model care led by A personal physician.

Back 7

When addressing a letter, it is recommended that you use a standard type font to help expedite delivery.

Front 8

When a patient calls went a medical question, you should document the patient information and relate it to the doctor for review.

Back 8

The streaming method of screening is designed to keep continuous flow of patient coming through the office.

Front 9

When should you realize that a patient in the waiting room will be required to wait much longer than originally expected, you should notify the patient tactfully for the function to reschedule.

Back 9

If you are speaking to a patient face to face at the office and the phone rings, you should say " excuse me for a minute, please, " And answer the call.

Front 10

When talking with a patient you should not look away while the patient is speaking.

Back 10

The founder of modern nursing was Florence Nightingale.

Front 11

Statement that begins with " I " ;

can open up a conversation and give patients a positive impression that you care about how they are.

Back 11

The first thing in composing a letter is to determine what information needs to be included.

Front 12

Physicians may lose the license to practice medicine if commited of fraud when applying for the medical license.

Back 12

A ream is 500 sheets of paper.

Front 13

During a telephone screening, you should not ask the same questions every time of each patient is responding with similar symptoms.

Back 13

The American Association of Medical Assistants (AAMA) traces its roots back to 1955.

Front 14

If a piece of mail is heavier than 13 ounces, it is handled as priority mail rather than first class mail.

Back 14

Conference call feature allows several people in various locations to converse at the same time.

Front 15

About 5% of the population is made up of kinesthetic learners.

Back 15

It is most appropriate to use an answering machine during the office lunch break.

Front 16

A disadvantage of clustering is that if one visit gets off track, its may through the entire appointment blow off track.

Back 16

Repression is the most common defense mechanism.

Front 17

Documenting patient education minimizes professional liability.

Back 17

If person claiming to be a patience attorney calls to request information from the patient's medical record you should verify that the attorney is authorized to receive it and offer to call them back.

Front 18

The term healthcare provider does not apply to a medical assistant.

Back 18

The primary benefit of walk-in or open scheduling is the patient has an opportunity to present for complaints that have a unexpected onset.

Front 19

Preset delivery mail service is used to ensure that the mail is delivered only to a specific address or an authorized agent bad address.

Back 19

Drinking is a nonadaptive copying skill.

Front 20

A release would be required to give information about a patient to a third party being sued by the patient.

Back 20

Which of these tests is typically the lowest priority?

working on sending files that have tasks.

Front 21

To help a patient develop a payment plan and effective surgery, a medical assistant should review insurance coverage with the patient.

Back 21

performing patient screening is an example of a clinical skill.

Front 22

It is recommended that you ask which of the following questions when a patient precent as a follow up visit?

How have you been doing since you were here last?

Back 22

The majority of the population are visual learners.

Front 23

Everyone is motivated by needs.

Back 23

When patients arrive at the office, the administrative medical assistant should explain all instructions thoroughly.

Front 24

staff meetings are usually held in the medical office before or after patient care hours.

Back 24

The word Tylenol should be capitalized. brand names of medications are capitalized.

Front 25

When communicating with patients, you should always display positive body language.

Back 25

A physician must spend four years in Medical School.

Front 26

It is almost always best to talk with the office manager about a issue regarding coworkers habitual tartness that affects the practice.

Back 26

The most appropriate question when schedule an appointment is to ask the patient what is a reason for the visit.

Front 27

In the context of communication, perception may be considered as the awareness of one's own feeling and the feelings of others.

Back 27

When communicating with others, you should be assertive.

Front 28

A gerontologist it a physician that specializes in diagnosing and treating diseases, disorders, and problems associated with aging.

Back 28

The expenses involved in running a business has made which of the following rear today?

Solo practiced

Front 29

Feeling medical records is an example of an administrative skill.

Back 29

If a patient engages is clearly inappropriate behavior, you should have a witness come in, and instruction to cease the behavior.

Front 30

Insurance companies typically require patients to obtain a referral before they will pay for a visit to a specialist.

Back 30

If a new patient appears reluctant to complete the intake form you should quickly offer to assist with completing them in a separate closed office.

Front 31

A medical assisting is probably not for you if you do not like variety in your job.

Back 31

When using the three read system of proofreading you should first check for errors in composition.

Front 32

According to the United States Department of Labor, employment of medical assistance is expected to grow 34% from two thousand and eight to 2018.

Back 32

HIPAA (health insurance portability and Accountability Act) limit health administration costs, private patient information privacy, and prevent fraud and abuse.

Front 33

A smile is the most common example of a positive happy facial expression.

Back 33

Which of these is a disadvantage of using email?

it is not a secure, private and confidential as people think.

Front 34

Physical and emotional are two main types of boundaries.

Back 34

It's a caller makes a threat , you should document information about the caller and this thread at the end of the call.

Front 35

If you have a patient who is habitually late, it is recommended that you ask the manager to discuss the scheduling policy with the patient.

Back 35

Urgent care centers take care of patients with acute illnesses or injuries.

Front 36

When scheduling appointments, you must do all but which of the following?

use at least 3 identifiers of the Patient.

Back 36

The majority of medical assistant work in which type of environment?

Ambulatory care

Front 37

Dentistry is considered a non physician specialist.

Back 37

Then working with a pediatric patient, instead of saying deformity it is recommended that you say appearance.

Front 38

Wind scheduling a hospital admission for a patient, you should not provide a guess of the diagnosis and plan of care for the utilization committee review.

Back 38

When obtaining a telephone message from a recording device or outside answering service, you should not prioritize message according to the order in which they were received.

Front 39

Which of the following is NOT one of the four E's used to engage a child health care matter?

evidence

Back 39

Which of these are he used to provide specific written instruction regarding the explanation and diagnosis test performed in your office?

Information sheet

Front 40

A internist diagnose and treat disorders of the internal organs.

Back 40

the physician typically discuss abnormal results or serious health conditions with the patient and their families.

Front 41

For good hygiene, it is recommended that you floss and brush your teeth at least twice a day.

Back 41

The term visualization refers to what you see in your mind's eye.

Front 42

When should a change slip be permitted and attached to a patient's chart?

Before the patient is seen.

Back 42

Medical assistants are generally allowed to assist with the admission treatment.

Front 43

You do not need to include the date of the prescription was first field when transmitting a prescription refill request to a pharmacy.

Back 43

When typing a business letter, the sender's name is entered four spaces below the closing.

Front 44

When providing patient education you first task is to assess the patients ability to comprehend the instructions.

Back 44

Working completely independently is not a recommended personal preference goal.

Front 45

Legal ethics concepts skills keep medical assistants protected within the scope of practice.

Back 45

Wash your hands thoroughly with soap and water if she received a letter or package that you suspect is contaminated.

Front 46

If you have I contact with the patient during the conversation, it probably means that he or she is paying attention to you.

Back 46

The American Medical technologist (AMT) offers registered medical certification.

Front 47

When using a computerized scheduling system, a matrix refers to having specified time automatically blackout.

Back 47

A phone screening manual is sometimes called a triage manual.

Front 48

Participating in conversation with another person by repeating words and phrases or by giving proving or disapproving nodes is called active listening.

Back 48

Disagreement on one's choice of clothing is an example a petty difference.

Front 49

Demonstrating resourcefulness will help you advance in your career.

Back 49

Professional letter would be sent to a licensing board.

Front 50

In most important situations, an evaluation of work performance is made on a

Back 50

annual basis.