Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
41 Cards in this Set
- Front
- Back
|
control
|
is the action imperative that appears diagonally opposite to the open systems model quadrant in the competing values framework
|
|
|
creat action imperative is associated with...
|
negotiating agreement and commitment; implementing and sustaining change; and using power ethically and effectively.
|
|
|
the effectiveness criteria associated with the open sytem quadrant are:
|
adaptability, external support, and change
|
|
|
the open system model is most consistent with theoretical perspective called...
|
contingency theory
|
|
|
power can be defined as...
|
the capacity to mobilize people and resource in order to get things done
|
|
|
social capital is a source of power that is known as
|
relationship power
|
|
|
rational persuasion would be effective when trying to...
|
influence one's boss
|
|
|
how can a person increase power and influence with his/her subordinates
|
Give them credit for their ideas when talking to your superiors.
Provide training Do not be afraid to talk about the ways you depend upon each other. |
|
|
what is the purpose of relational message?
|
to build trust
|
|
|
what is the purpose of promotional message
|
direct actions
|
|
|
in order to build trust your message should be..
|
open, candid, honest, credible, believable, and plausible
|
|
|
informational messages focus on
|
statistics
|
|
|
SSSAP
|
set, support, sequence, access, and polish
|
|
|
when putting together a presentation you have to be prepared for:
|
Addressing objections and counterarguments to your position
Defining things adequately |
|
|
"spill the beans" refers to what in a presentation?
|
starting with the main point
|
|
|
visuals in a presenatation are meant for...
|
the audience and not the speaker
|
|
|
what actions are a part of the polish step of preparing an effective presentation?
|
-practicing
-making sure your appearance is appropriate -having your notes in order |
|
|
what are the principles of effective communication?
|
-tailor your communications based on your audience
-find your own authentic voice, and use it to establish a connection with your audience. |
|
|
creativity is...
|
a process of associating known things or ideas into new combination and relationships.
|
|
|
critical thinking is often described as...
|
vertical, logical moving upward until you arrive at a correct answer
|
|
|
how would you described creative thinking?
|
it often takes advantage of importing ideas from one context to another.
|
|
|
the barriers to creative thinking created by reason and logic are:
|
-A negative value on fantasy and reflection as a waste of time, a sign of laziness
-belief that only children should play and that adults should be serious -The belief that feelings and intuition are illogical and impractical |
|
|
building a creative space for people is tough. That is why managers should..
|
enhance their own creative ability through special workshops and seminars
|
|
|
the first step of the Nominal group technique is to...
|
make sure that everyone agrees on the problems definition.
|
|
|
how can analogies be useful in creative thinking?
|
angalogies help us think about things in different ways.
|
|
|
the following is true about negotiation
|
negotiation is the preeminent form of decision making in personal and professional life.
|
|
|
dialogue can be defined as...
|
-a process of working things out through a thoughtful sharing of viewpoints
-the free flow of meaning in an atmonsphere of mutual trust and respect |
|
|
the conditions of dialogue are...
|
mutual purpose, meaning, and respect.
|
|
|
parties can demonstrate mutual respect by...
|
-Listening respectfully
-Speaking candidly -Focusing more on solving problems than on placing blame |
|
|
one of the principles of "Getting to yes" is...
|
generating a variety of possibilities before deciding what to do.
|
|
|
in order to achieve a win-win situation a manager should...
|
try to find ways to expand the issues that are being negotiated
|
|
|
in negotiating, the strategy of dovetailing refers to...
|
collaborating to find how the needs of both parties can be met.
|
|
|
Kurt Lewin's force field analysis model can be used to help managers to...
|
-understand whether a change is needed
-understand whether a change is likely to be successful -determine whether a change will be resisted |
|
|
force field analysis is appropiate for the Open System model quadrant of competing values framework because...
|
it assumes that when the external environment changes, the organization needs to ensure that its strategies are still aligned with the current environment.
|
|
|
organizational barriers to change are:
|
-resource limitations
-existing routines -existing structures |
|
|
when driving forces are stronger than resisting forces
|
force field analysis is more desired.
|
|
|
how can managers influence change in their organization?
|
they can focus on developing the capacity of the people involved to perform at their best
|
|
|
transactional change...
|
encourages surface level changes that are likely to be short lived.
|
|
|
the following are guidelines for avoiding the "powerpoine overload" and making presentation more accessible to the audience:
|
-Every slide should have a clear headline
-Information should be organized into digestible bites -Slides should Not be overloaded with text -Visuals should be used to supplement text |
|
|
content set is...
|
the roadmap you provide your audience.
|
|
|
core activities in networking are:
|
-Sharing information
-Making introductions and referrals -Providing references -Offering ideas and advice |
