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36 Cards in this Set
- Front
- Back
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Explain the Concepts of Teamwork
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Primary function of team is thinking and problem solving, rather than action
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ID Purpose of Teamwork
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Cooperative, collaborative effort to accomplish a common objective or goal
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ID Members within Team
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Formal Roles
1. Leaders 2. Record keepers 3. Facilitators- Informal Roles 1. Experts 2. Skeptics |
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Leaders Responsibility
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Formal
Ensure goals are met |
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Record Keeper
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Formal
1. Document disscussions and decisions. 2. Communicate team decisions |
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Facilitators
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Formal
1. Assist in understanding 2. Safeguard opinions of each person--make sure they are heard |
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Expert
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Informal
possess a unique quality that will benefit the team as a whole |
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Skeptics
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Informal
Critical thinkers able to consider multiple problems |
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Behaviors of an effective team
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1. Support positive independence
2. Creates and maintains healthy communication 3. Nurtures cooperative problem solving 4. Promotes individual and team accountability 5. Continually monitors team's structure and process 6. Requires active engagement 7. Establishes and maintains effective relationships 8. Encourages reflective assessment |
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Forming
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Honeymoon period--all members on best behavior
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Norming
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2nd phase--members avoid conflict, work towards cohesion--may go back and forth from norming and storming
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Storming
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Overt tension--honeymoon is over--facilitator may have to become involved
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Performing
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Team performs well and efficiently--trust one another
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Adjourning
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may leave team or team may disband after completion of goal
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Building positive team relationships
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trust
communication no hierarchy listening |
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Conflict
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Tension that arises from disagreement in a group
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Intrapersonal Conflict
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within an individual, but not felt by the remainder of the team
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Interpersonal Conflict
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Between 2 individuals--very common
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Intrateam Conflict
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conflict that creates significant division-members choose sides
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Interteam Conflict
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System conflict between health care providers, teams,agencies, organizations
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Factors Influencing Conflict
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Motivation
Personality Diff Emotions Knowledge Resources |
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Tigger or Snoopy
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Sensation seeking, socially oriented.
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Eyesore or Linus
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Security seeking and detail oriented.
Practical and realistic Order and Structure |
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Winnie the Pooh or Charlie Brown
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Knowledge seeking and relationship oriented
Independent and inventive, systematic |
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Rabbit or Lucy
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Identity seeking and resluts oriented
Powerful and often take charge of the team |
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Communication Styles During Conflict
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Avoiding Response
Coersive Response Accomodating Response Collaborative Response |
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Avoiding Response
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Defensive, withdrawing response--used to intimidate--used in Health Care a lot--reduces team functionality
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Coersive Response
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Aggressive response--overpowering--used to suppress differing opinions--No Compromise
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Accomodating Response
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Constructive, can clear up misunderstandings
compromise |
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Collaborative Response
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Supportive response, Highest level of joint gain
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Conflict Indicators
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1. High turnover rate
2. cliques or subgroups 3. infighting, gossip 4. absenteeism |
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Methods for handling conflict
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1. Watch for indicators
2. Acknowledge conflict 3. Use Effective techniques 4. Establish rules 5. Monitor conflict 6. Plan "B" |
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Effective Techniques
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1. Time Out
2. Clarify Expectations 3. Use Mediation 4. Seek Understanding 5. Exchange Perspectives |
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Stages of conflict resolution
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depersonalize
listen reflect communicate compromise resolve |
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Attributes of a Leader
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Commitment to organization
Sets goals and priorities Encourages team bldg Encourages personal growth Manages Conflict |
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Five Rights of Delegation
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Right:
Task Circumstance Person Direction or communication supervision |
