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8 Cards in this Set
- Front
- Back
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Why are Federal Performance Standards required by the Federal Government? |
They are a condition of receiving Federal funding to operate the Child Support Program. They assure customers receive high level of service and helps set realistic expectations for case actions and handling. |
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How long do we have to provide an application and pamphlet for CSS? |
5 business days |
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When is a CSS considered opened? |
On the day the application or referral is received in the Child Support office |
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How long does a child support case record have to be established? |
3 working days |
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How many days of receiving an application or referral does a case assessment be completed? |
20 calendar days |
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How many days do we have to use locate services? |
75 days |
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When unsuccessful in locating a NCP when must the effort be repeated? |
Quarterly or when new location information is received |
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How many days must the service of process be completed? |
90 calendar days of location or if service is unsuccessful (must be documented and related every 3 months as long as suffice evidence of existing address). |
