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23 Cards in this Set
- Front
- Back
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What information is required on the main form to process a NETCOMM booking? |
Callers name and contact number Date Appt time and date Ready and pickup time P/U and DEST address PT name Event type Acuity |
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What information is required in supp info to process a NETCOMM booking? |
PT name, surname, age and sex Doctors authorisation Responsible party and pension, DVA number Reference number (order number, nexus number etc) |
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What information is required in remarks to process a NETCOMM booking? |
Appt time P/U and DEST location within premises PT phone number (if not with caller) DX, REQ Equipment Patient weight Any infectious hazards Suit DBL load? Escort if applicable |
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Reason that patients can use Non-emergency transport for. |
Outpatients appts Ward discharges Air ambulances X-Rays DRs appts and procedures Dialysis Admissions and Discharges IHTs Radiotherapy |
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List 4 main reasons why a pt would not be transported by a Non-emergency vehicle (excluding psych patients) |
Any emergency case IHTs when pts require major medical intervention Any pt is acute phase of an illness or has the potential to deteriorate during transport Pt who can travel by car division |
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List the 7 private contract stretcher service providers |
Paramedic Services Victoria (PSV) National Patient Transport (NPT) Group Four Security (GFS) Advanced Medical Transport (AMT) Platinum Total Care (TC) St Johns Ambulance |
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Who can authorise Non-emergency transport? |
A Doctor or Div 1 nurse
Mental health transport can also be authorised by: Office of Public Advocate Forensic Physician CAT Police (56) |
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What must accompany requests from a public hospital to a public hospital for Non-emergency transport? |
A hospital order number |
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Describe how a pt would qualify for CTS transport |
Pt can walk unassisted
No active treatment required during transport
Pt can travel comfortably is seated position
Pt can climb 2 steps into a minibus- or enter and exit a stationwagon with minimal assistance
Pt can travel by wheelchair, which is lifted, into a hoist vehicle
Transport must be authorised by a Doctor |
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What is the role of Air Ambulance and what 2 locations does the service operate from? |
The role of AAV is to support the service on a statewide basis.
Essendon Airport Moorabbin Airport |
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Doctor requests to book a non-urgent ambulance for a pt, who can walk, but is on O2. Who will transport pt and why? |
NETCOMM
CTS can not transport patients who require active treatment such as O2 |
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A DR (in attendance) states his pt has pneumonia with SOB but requires transport in 3 hours. Would you classify this event as urgent? |
NO |
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A medical receptionist calls to arrange transport for a pt tomorrow. What screen format should be selected and which car would you follow? |
NETCOMM screen (F10) Card 38 |
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Prior to what time is approval required for early morning bookings?
What is the exception to this? |
0700
Air Ambulance and dialysis patients |
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What procedure is to be followed for a NETCOMM call received on 000 whilst working as an ERTCOMM only calltaker? |
Caller is to be advised of the NETCOMM phone number and then transferred to the NETCOMM queue during the hours of NETCOMM operation |
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If the patient has a pension card but the number is N/A at time of booking, how do you complete the supplementary information? |
Enter responsible party as pensioner and leave the numbers field blank |
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For an air ambulance ETD booking, picking up pt from Austin in Heidleberg going to Essendon air ambulance with an ETD of 1400, what time would the requested and scheduled times be entered as? |
1300 |
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A booking is received on Saturday for a pt going from their nursng home to the nearest ED and that needs to travel in a wheelchair. What would the appropriate event code be? |
N~HSH~ED |
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What is the event type to be used for a patient that weighs 250kg? |
NOTIFY |
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What is the event type used when Car Division (CTS) calls directly and provides details for an event to the calltaker? |
N~CD~TFR |
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Complete request/schedule time difference for the following:
Intra Metro 0-50km 51-100km 101-150km 151-200km 201+km |
Intra metro: 1 hour 0-50km: 1 hour 51-100km: 1.5 hours 101-150km: 2 hours 151-200km: 3 hours 201+km: 4 hours |
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Where a callback is received for a NETCOMM booking and it is identified that there has been a deterioration of the patients condition, what is the calltaker to ask the caller? |
How long medically can the patient wait for the arrival of the ambulance? |
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List the common hospital abbreviations for the following: Alfred Hospital Box Hill Hospital Dandenong District Hospital Epworth Private Hospital Knox Private Hospital Maroondah Private Hospital Monash Medical Centre Clayton Mornington Peninsula Hospital Frankston Peninsula Private Hospital Royal Victorian Eye and Ear Hospital Royal Womens Hospital The Valley Private Hospital Western Hospital Footscray |
ALF DDH EPH KPH MDH MMCC MPHF PPH RVEEH RWH TVPH WHF |
