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52 Cards in this Set
- Front
- Back
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multiple choice
Pen T'sao, a native herbal treatise recording 365 drugs.
pg. 5 |
Written by the Chinese |
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multiple choice
A professional is characterized by the following
pg. 22 |
1. A specialized body of knowledge 2. Provision of a unique service to society 3. A code of ethics |
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multiple choice
The major contribution of pharmacists to science was in the area of what?
pg.11 |
Chemistry |
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multiple choice
What is one of the core requirements included in the two-year associate degree program for pharmacy technicians?
pg. 24 |
Medical Terminology |
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multiple choice
Certification is valid for how long?
pg. 25 |
2 Years |
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multiple choice
What are good sources for continuing education?
pg. 26 |
1. Education classes 2. Seminars 3. Workshops |
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multiple choice
The largest of the national pharmacy organizations.
pg. 29 |
The American Pharmacists Association (APhA) |
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multiple choice
Represents pharmacists who practice in hospitals, health maintenance organizations (HMOs) long-term care facilities, home care agencies, and other institutions.
pg. 29 |
The American Society of Health-System Pharmacists (ASHP) |
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multiple choice
A message is sent through a variety of what ?
pg. 720 |
Channels |
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multiple choice
What is the most important nonverbal communication skill?
pg. 725 |
Good eye contact |
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multiple choice
What should you do before putting a customer on hold?
pg. 728 |
Let the customer finish the introductory phase |
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multiple choice
What has the use of fax machines done in the pharmacy?
pg. 730 |
Greatly increased effciency |
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multiple choice
Redirecting a socially unacceptable impulse into a socially acceptable act.
pg. 738 |
Sublimation |
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multiple choice
Personal and social bias, which brings about discrimination, positive or negative.
pg.736 |
Prejudice |
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Fill in the Blank
Each tribe had a designated member who could understand and control the spirits through spiritual rituals and the use of what?
pg. 4 |
Plants and other natural materials |
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fill in the blank
One has to look where to see any major advances?
pg. 6 |
Arab World |
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fill in the blank
These are known as syrups, conserves, confections, and juleps, all of which were mixed with sugar and honey.
pg. 6 & 7 |
Dosage Forms |
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fill in the blank
Were repositories of learning, and the monks worked to acquire and preserve ancient knowledge.
pg. 7 |
Monasteries and the Christian World |
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fill in the blank
Are being produced through recombinant DNA technology.
pg. 14 |
Insulin |
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fill in the blank
Professionals have certain social and societal what to apply their knowledge for the good of the community they work in.
pg. 21 |
Obligations |
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fill in the blank
What is the scoring range of the PTCE?
Pg. 25 |
300 to 900 |
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fill in the blank
Represents pharmacists who practice in hospitals, health maintenance organizations (HMOs), long-term care facilities, home care agencies, and other institutions.
pg. 29 |
(ASHP)
American Society of Health-System Pharmacists |
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fill in the blank
Good job opportunities are expected for full-time and part-time work in the future, especially for pharmacy technicians with this?
pg. 31 |
Formal training and job experience |
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fill in the blank
The act of speaking clearly and accurately are what?
pg. 724 |
Diction and enunciation |
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fill in the blank
The behavior based on a body of knowledge and ethical standard to serve the public.
pg. 734 |
Professionalism |
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fill in the blank
Principle states that patients have the right to the truth. |
Honesty |
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fill in the blank
Assures patients that information about their medical conditions and treatment will not be given to third parties without permission.
pg. 734 |
Confidentiality |
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fill in the blank
The right of patients to have health professionals provide services that promote the patient's interest rather than those that serve a competing or conflicting interest is what?
pg. 734 |
Faithfulness |
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fill in the blank
Are tools an individual uses when required to deal with uncomfortable or threatening situations.
pg. 737 |
Defense Mechanisms |
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Matching
The concept of "pharmaceutical care" was developed |
Patient Care Era |
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matching
Some drug products could be biologically prepared |
Biotechnology and Genetic Engineering Era |
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matching
Pharmacies started to develop in the New World |
Empiric Era |
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matching
Medicines were beginning to be mass produced by pharmaceutical manufacturers |
Industrial Era |
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matching
Discovered that plants could be used for murders and cause adverse effects |
Ancient Era |
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Match with Statement
National accrediting agency for pharmacy education programs |
(ACPE)
American Council of Pharmaceutical Education |
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matching
Printer makes a humming noise when it prints labels, making it hard to hear. |
External Noise |
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matching
Everyone makes mistakes so no big deal if a mistake is made just once a day. |
Rationalization |
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matching
Pharmacy clerk brags that she is always punctual; however; she has been written up for being late. |
Denial |
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matching
Patient comes to pharmacy and can't find his wallet. Clerk tells him she is too busy to listen and needs to wait on other customers. |
Apathy |
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matching
Stroke patient comes to pharmacy to pick up prescription; can't talk clearly and writes down everything. |
Expressive Aphasia |
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matching
Joe spends most of his time doing inventory. His customer skills are poor and he prefers to work on inventory. |
Compensation |
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matching
When there is an angry person at the window; Kathy goes to break room to avoid it. |
Regression |
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matching
Mr. Stevens who has alzheimers does not remember the instructions the nurse gave him |
Receptive Aphasia |
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matching
Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around. |
Sarcasm |
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Essay
Describe how pharmaceutical research was conducted prior to and during the Patient Care Era. What was the result of these changes? |
Research moved from gut feelings to more educated ideas. Developed new drugs to meet specific needs. |
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Essay
List three characteristics that classify a particular field as a profession. Give an example for each characteristic as it applies to the profession of pharmacy. |
1. A specialized body of knowledge- diabetic specialists. 2. Provision of a unique service to society- prescription. 3. A code of ethics- Keeps you professional |
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essay
Explain why a code of ethics is important for the field of pharmacy. List four principles that a pharmacy code of ethics should include. |
1. Form a professional relationship with each patient. 2. Honor the autonomy, values, and dignity of each patient. 3. Respect and protect the patient's right of confidentiality. 4. Continously improve levels of professional knowledge and skills. |
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Essay
What is the difference between external and internal noise? |
External noise is radio or outside noise
Internal noise includes the receivers own thoughts, prejudices, and opioins. |
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Essay
What is feedback? Why is it important when communicating? What is the difference between negative and positive feedback? What are two examples of each? |
Feedback describes verbal and nonverbal communication, a message is recieved and understood. Important people understand what is being explained. Negative is bad, positive is good. Negative examples are dirty look, yelling positive examples are thumbs up, listening without interrupting. |
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Essay
What are some barriers to communication that are common in community pharmacies? |
1. Environmental 2. Hearing impairment 3. Prejudice |
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Essay
Explain how the PTCE scores the exam for pharmacy technicians to become certified. |
It is scored 300 to 900. You need atleast a 650 to pass. |
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Essay
Explain the requirements to become eligible for recertification every 2 years. |
20 Hours of Continuing Education
1 Hour in Law
1 Hour in Patient Safety |
