Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/12

Click to flip

12 Cards in this Set

  • Front
  • Back
Concerned with changing attitudes, perceptions, behaviors, and expectations.
Organization Development
Collaboration between managers and employees is necessary to:
take advantage of skills and abilities of employees
eliminate aspects that retard employee growth, development, and group acceptance
OD Techniques
Diagnostic Activites
Team Building
Survey Feedback
Third-Party Peacemaking
Technostructural Activities
Process Consultation
Coaching and Counseling
Planning and Goal Setting
Stages of Product Lifestyle
Introduction
Growth
Maturity
Decline
Consists of surveys, questionnaires, interviews
Diagnostic Activities
Consists of interviewing team to determine problem areas and working on them off-site
Team Building
Consists of response to questionnaires and reviewing results and suggesting changes
Survey Feedback
Conflict resolution, mediation, or negotiation
Third-Party Peacemaking
Changing structure of organization
Technostructural Activities
Observe and report observations with final results being to improve observed process
Process Consultation
Nonevaluative feedback to individuals
Coaching and Counseling
Help managers improve their planning and goal setting
Planning and Goal Setting