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19 Cards in this Set
- Front
- Back
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how much you have left of your product versus what you actually sell
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Stock turnover rate
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period between placing of the set of orders
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Order cycle time
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cost of holding an item
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Inventory carrying costs
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how many products you carry in each area or product line.
Ex: sheets—stitch count, fabric, colors, ….etc |
depth
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number of lines a company should provide:
Ex: Kmart carrying lawn and garden or woman’s clothing |
breaths
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how consistent is it that we already have
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Consistency of product line
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are prices at which demand for a given product stays relatively high
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Price points
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: a product distributed, sold, and known nationally as contrasted with a store brand or generic product.
Ex: Levi’s is a national brand jeans, whereas Gap does not manufacture jeans, but it stores sll jean under their own private label. |
National brands
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Brand owned not by a manufacture or producer but by a retailer or supplier who gets its goods made by a contract manufacturer under its own label.
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Private Brand
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the right of the territory to the franchise preventing the franchisor from appointing any other franchise for the territory or carrying on business himself in the territory
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Exclusive territory
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are essentially requirements contracts in which a seller agrees to sel all or substantial portion of its products or services to a particular buyer, or when a buyer similarly agrees to purchase all or a portion of its requirements of a product or service from a particular seller.
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Exclusive dealing arrangements
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the geographic region in which a good or service is available and from which a company generates most of its sales.
Ex: a local retail store may have a trade area with a 50-miles radius. |
Trading area
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The amount of time between placing of an order and the receipt of the goods ordered.
Ex: For a real world example of lead time in action, let's order a pizza. When you as the hungry customer decide on a preferred local pizza restaurant, you may have already considered such factors as speed and consistency. The selected restaurant must first receive your custom order, based on their pre-stocked ingredients. Once you've placed your order, the restaurant may tell you to expect the finished pizza in 45 minutes to an hour. This would be considered lead time. |
Lead time
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oLayout and design
oStore and shelf location of merchandise oFacing |
POP management
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What attributes are “typically” used to evaluate service quality?
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oReliability
oResponsiveness oCompetence/assurance/professionalism oCourtesy/empathy oConsistency oAccessibility oSecurity-ability to protect privacy |
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the service cannot be touched or viewed, so it is difficult for clients to tell in advance what they will be getting
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Intangibility
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unused capacity cannot be stored for future use. For example, spare seats on one aeroplane cannot be transferred to the next flight, and query-free times at the reference desk cannot be saved up until there is a busy period.
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Perishability
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the service is being produced at the same time that the client is receiving it (eg during an online search, or a legal consultation)
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Inseparability
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services involve people, and people are all different. There is a strong possibility that the same enquiry would be answered slightly differently by different people (or even by the same person at different times). It is important to minimise the differences in performance (through training, standard-setting and quality assurance).
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Variability
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