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23 Cards in this Set
- Front
- Back
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Why should I be an informed user? |
- Benefit from IT App, knows what's behind it - Enhance quality of IT app with your input - Recommend IT App - Keep updated with new IT - Understand how IT can improve org's performance, teamwork, own productivity |
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Traditional function of MIS department |
- manage systems development project - manage computer operations, provide technical services |
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New Functions of MIS department |
- create business alliances with business partners - manage system integration - manage outsourcing |
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Information System |
Collection of Tool People that Use it Processes It Supports
All IT collects, processes, stores, analyzes, and disseminates information for a specific purpose
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Data |
Raw facts representing events, or activities such as business transactions Unprocessed facts of interest to end users Maybe internal or external
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Information |
Meaningful aggregation of facts that is useful to human beings in management and decision making
=> organized data that has meaning and value
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Knowledge |
Processed data/information that conveys some indi's understanding/learning applicable to a problem/activity |
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Information System |
Hardware - device Software - programs, enable hardware to process data Database - collection of related files/tables containing data Network - connecting system => permits computers to share resources Procedures - instructions People - who use, interface |
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IT Platform
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Include the IT components of hardware, software, networks (wireline and wireless), and databases |
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IT Services |
IT personnel use these components to develop information systems, oversee security and risk, and manage data |
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IT Infrastructure |
IT components + IT services |
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APP |
computer program designed to support a specific task/business process |
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Major Capacities of IS |
Perform high-speed, high-volume numerical computations Provide fast, accurate communication and collaboration within and among organizations Store huge amounts of information in an easy-to-access |
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Major Capacities of IS (cont) |
- Allow quick and inexpensive access to vast amounts of information, worldwide - Interpret vast amounts of data quickly and efficiently - Automates both semi-automatic business processes and manual tasks |
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Types of IS |
- Functional Area IS - Transaction Processing Systems (TPS) - Enterprise Resource Planning Systems (ERP) - Interorganizational Information Systems - E-Commerce Systems
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Types of IS (cont) |
- Office Automation Systems - Management Information Systems - Decision Support Systems - Expert Systems - Executive Dashboard |
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Business Function Receiving greatest benefits from IT |
> Customer Service > Finance > Sales and Marketing > IT Operations > Operations Management > HR > Security |
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IT project goals |
> Reduce Costs/Improve Productivity > Improve Customer Satisfaction/Loyalty > Create Competitive Advantage > Generate Growth > Streamline Supply Chain > Global Expansion |
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IS Role in a Typical Organization |
- Organizations typically operate by functional areas or functional silos - Functional areas are interdependent - IS enables functional areas (departments) to perform more efficiently and effectively |
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IT as a Critical Enabler |
- IT enables firms to collect, maintain, and analyze a very large amount of data related to customers => customer database . Marketing . Accounting . Sales . Post sales: customer service & technical support |
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IT as a Critical Enabler (cont) |
Integrated Customer Database . Marketing . Sales . Web-enabled customer interactions . Finance & Accounting . Post sale |
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IT's Role |
- Automate Processes . can use IT to replace human effort (ex: e-commerce) - Informate Processes . can use IT to augment human effort (decision support systems) - Transform processes . can use IT to transform a set of processes (cloud computing)
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Information Cultures |
Culture influences the way people use information and reflects the importance that company leaders attribute to using information in achieving success or avoiding failure . Info-functional culture . info-sharing culture . info-inquiring culture . info-discovery culture |
