Mis Chapter 1

Front 1

Developing products,services, processes or capabilities that give a company a superior business position relative to its competitors and other competitive forces.

Back 1

Competitive Advantage

Front 2

Reduce cost


Increase marketshare

Back 2

Efficiency


Effectiveness

Front 3

What is E-Business

Back 3

Exchange of value

Front 4

Name three Operations Support Systems

Back 4

Transaction Support Systems
Enterprise Collaboration Systems
Process Control Systems

Front 5

Name three Management Support Systems

Back 5

MIS
DSS
EIS

Front 6

Name three systems that don't qualify as Operations or Management Systems

Back 6

Expert Systems
KMS
Strategic Information Systems

Front 7

Two ways to process transactions

Back 7

Transaction (batch) Processing - like a bank at end of day
Online Processing (real-time) - ATM withdraws immediately

Front 8

Give example of DSS

Back 8

Excel - What-if analysis to determine where to spend advertising dollars

Front 9

Give example of MIS

Back 9

Daily sales analysis reports

Front 10

Give example of EIS

Back 10

Easy access to actions of competitors

Front 11

Give example of Expert System

Back 11

Credit Application Advisor

Front 12

Give example of KMS

Back 12

Intranet Access to best business practices

Front 13

Give example of SIS (Strategic)

Back 13

shipment tracking, e-commerce web systems

Front 14

Give example of FBS (Functional)

Back 14

Accounting, finance or marketing

Front 15

System concepts help us understand:

Back 15

Technology
Applications
Management
Development

Front 16

Name the phases of developing IS Solutions

Back 16

Investigate
Analyze
Design
Implement
Maintain

Front 17

Liaison between Management and IT

Back 17

CIO

Front 18

IT position that is in the trenches, analyzes business need and offers IT solution, communicates solution to technicians and balances IT resources with business needs

Back 18

Business Analyst

Front 19

Basic functions of a system

Back 19

Input
Output
Processing

Front 20

Cybernetic System

Back 20

Feedback
Control

Front 21

Name 5 IS resources

Back 21

People
Hardware
Software
Data
Network

Front 22

Name two People Resources

Back 22

Specialist
End users

Front 23

Name two Hardware Resources

Back 23

Machines
Media

Front 24

Name two Software Resources

Back 24

Programs
Procedures

Front 25

Name two Data Resources

Back 25

Customer records
Inventory databases

Front 26

Name two Network Resources

Back 26

Communications processors
Network access

Front 27

Name several Information Products

Back 27

Business reports, business documents using text and graphic displays, audio responses and paper forms

Front 28

Name five IS activities

Back 28

Input - of data resources
Processing - of data into info
Output - of info products
Storage - of data resources
Control - of system performance

Front 29

Any organized combination of people, hardware, software communications, networks or data resources, policies and procedures that stores, retrieves, transforms and disseminates information within an organization

Back 29

Information System

Front 30

Name two examples of information systems

Back 30

Smoke Signals
Card catalogs

Front 31

Help employees record customer purchase, inventory, pay employees, buy new merchandise, evaluate sales trends

Back 31

Customer-based Information System

Front 32

Name 3 fundamental Roles of IS in Business

Back 32

1)Support of business processes and operations
2)Support Decision Making
3)Support strategies for Competitive Advantage

Front 33

Until the 1960's - simple record keeping, transaction processing, accounting, record keeping

Back 33

Electronic Data Processing (EDP)

Front 34

Gives top executives an easy way to gather critical information

Back 34

Executive Information Systems (EIP)

Front 35

The Internet and Internet-like networks inside an enterprise

Back 35

Intranet

Front 36

Internet between and enterprise and its trading partners

Back 36

Extranet

Front 37

The buying, selling, marketing and servicing of products, services and information over a variety of computer networks

Back 37

E-commerce

Front 38

Two types of Information Systems

Back 38

Operations

Management

Front 39

4 types of Ops Mgmt Systems

Back 39

Specialized Processing
Transaction Processing
Process Control
Enterprise Collaboration

Front 40

4 types of Management Support Systems

Back 40

MIS
DSS
EIS
SPS Spec Proc Sytems

Front 41

This system can provide expert advice for operational chores like equipment diagnostics or loan portfolio management

Back 41

Expert System

Front 42

Support the creation, organization and dissemination of business knowledge to employees

Back 42

Knowledge Management Systems

Front 43

Systems that focus on operational and managerial applications in support of basic business functions

Back 43

Functional Business Systems

Front 44

Most information systems are designed to produce information and support decision making for various levels of mgmt and business functions. What is this called?

Back 44

Cross-functional Information System

Front 45

Minimizes costs, time and the use of resources

Back 45

Efficiency

Front 46

Supports business strategies, enables business processes and increases value for the customer and the organization

Back 46

Effectiveness

Front 47

Data about the performance of a system

Back 47

Feedback

Front 48

A fundamental rethinking and radical design of business processes to achieve dramatic improvements in cost, quality, speed and service

Back 48

Business Process Reengineering (BPR)
or reengineering

Front 49

5 realms of competitive forces

Back 49

1) Rivalry of competitors
2) Threat of new entrants
3)Threat of substitute products
4) Bargaining power of Customers
5) Bargaining power of suppliers

Front 50

6 Competitive Strategies

Back 50

1) Cost Leadership
2) Differentiation
3) Innovation
4) Growth
5) Alliance
6) Other