Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
14 Cards in this Set
- Front
- Back
|
Information Technology
|
a field concerned with the use of technology in managing and processing information
|
|
|
MIS
|
a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems
|
|
|
CIO
|
oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives
|
|
|
Key Performance Indicator
|
measures that are tied to business drivers
|
|
|
Efficiency IT Metric
|
measures the performance of the IT system itself including throughput, speed, and availability
|
|
|
Effectiveness IT metric
|
measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases
|
|
|
Benchmark/Benchmarking
|
baseline values the system seeks to attain
a process of continuously measuring system results, comparing results (benchmark values), and identifying improvements |
|
|
Effectiveness IT Metrices
|
Usability
Customer satisfaction Conversion rates Financial |
|
|
Efficiency IT Metrices
|
Throughput
Transaction speed System availability Information accuracy Web traffic Response time |
|
|
Buyer Power
|
high buyer power- many choices of whom to buy from
low -few choices |
|
|
Supplier Power
|
high-few places to buy from
low- many choices to buy from |
|
|
Private Exchange
|
single buyer posts needs and opens bidding to any supplier
|
|
|
Reverse Auction
|
increasingly lower bids are solicited from organizations willing to supply product or service at a lower price
|
|
|
3 of Porters Strategies
|
Cost Leadership, Differentiation, Focus Strategy
|
