Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

46 Cards in this Set

  • Front
  • Back
Adaptive filter  
asks you to rate products or situations and also monitors your actions over time to find out what you like and dislike.
the ability of intelligent agents to discover, learn, and take action independently.
Artificial intelligence (AI)  
the science of making machines imitate human thinking and behavior.
the ability of an intelligent agent to act without your telling it every step to take.
Back-propagation neural network  
a neural network trained by someone.
Buyer agent or shopping bot  
an intelligent agent on a Web site that helps you, the customer, find the products and services you want.
the third step in the decision-making process where you decide on a plan to address the problem or opportunity.
Collaboration system  
a system that is designed specifically to improve the performance of teams by supporting the sharing and flow of information.
Collaborative filtering  
a method of placing you in an affinity group of people with the same characteristics.
the process within a genetic algorithm where portions of good outcomes are combined in the hope of creating an even better outcome.
Data management  
component of DSS that performs the function of storing and maintaining the information that you want your DSS to use.
Data-mining agent  
an intelligent agent that operates in a data warehouse discovering information.
Decision support system (DSS)  
a highly flexible and interactive IT system that is designed to support decision making when the problem is not structured.
where you consider possible ways of solving the problem, filling the need, or taking advantage of the opportunity.
Domain expert  
the person who provides the domain expertise in the form of problem-solving strategies.
Domain expertise  
the set of problem-solving steps; it's the reasoning process that will solve the problem.
Expert system (also called a knowledge-based system)  
an artificial intelligence system that applies reasoning capabilities to reach a conclusion.
Explanation module  
the part of an expert system where the "why" information, supplied by the domain expert, is stored to be accessed by knowledge workers who want to know why the expert systems asked a question or reached a conclusion.
an intranet that is restricted to an organization and certain outsiders, such as customers and suppliers.
Genetic algorithm  
an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
Geographic information system (GIS)  
a decision support system designed specifically to work with spatial information.
the final step in the decision-making process where you put your plan into action.
Inference engine  
the processing component of the expert system. It takes your problem facts and searches the knowledge base for rules that fit your problem facts.
the first step in the decision-making process where you find or recognize a problem, need, or opportunity (also called the diagnostic phase of decision-making).
Intelligent agent  
software that assists you, or acts on your behalf, in performing repetitive computer-related tasks.
an internal organizational Internet that is guarded against outside access by a special security feature called a firewall (which can be software, hardware, or a combination of the two).
Knowledge acquisition  
the component of the expert system that the knowledge engineer uses to enter the rules.
Knowledge base  
stores the rules of the expert system.
Knowledge engineer  
the person who formulates the domain expertise into an expert system.
Model management  
component of a DSS that consists of the DSS models and the DSS model management system.
Monitoring-and-surveillance agents (or predictive agents)  
intelligent agents that observe and report on equipment.
the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.
Neural network (often called an artificial neural network or ANN)  
an artificial intelligence system that is capable of finding and differentiating patterns.
Nonrecurring, or ad hoc, decision  
one that you make infrequently (perhaps only once) and you may even have different criteria for determining the best solution each time.
Nonstructured decision  
a decision for which there may be several "right" answers and there is no precise way to get a right answer.
Profile filtering  
requires that you choose terms or enter keywords to provide a more personal picture of you and your preferences.
Psychographic filtering  
anticipates your preferences based on the answers you give to a questionnaire.
Recurring decision  
a decision that you have to make repeatedly and often periodically, whether weekly, monthly, quarterly, or yearly.
a mechanical device equipped with simulated human senses and the capability of taking action on its own.
Rule-based expert system  
the type of expert system that expresses the problem-solving process as rules.
the process within a genetic algorithm that gives preference to better outcomes.
Self-organizing neural network  
a network that finds patterns and relationships in vast amounts of data by itself.
the ability of intelligent agents to confer with each other.
Structured decision  
a decision where processing a certain kind of information in a specified way ensures you will always get the right answer.
User agent (or personal agent)  
an intelligent agent that takes action on your behalf.
User interface management  
the component of the expert system that you use to run a consultation.