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35 Cards in this Set
- Front
- Back
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Accounting and finance ERP component
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Manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
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Business intelligence
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Information that people use to support their decision-making efforts.
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Collaboration system
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An IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.
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Content management system
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Provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.
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Core competency
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An organization's key strength or business fuction that it does better than any of its competitors.
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Core competency strategy
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When an organization chooses to focus specifically on what it does best (tis core competency) and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processses.
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Core ERP component
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Traditional components included in most ERP systems and they primarily focus on internal operations.
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Customer relationship management (CRM)
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Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
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Database-based workflow system
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Stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document.
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Digital asset management system (DAM)
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Though similar to document management, DAM generally works with binary rather than text files, such as multimedia file types.
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Document management system (DMS)
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Supports the electronic capturing, storage, distribution, archival, and accessing of documents.
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E-businses
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The conducting of business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners.
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E-logistics
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Manages the transportation and storage of goods.
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Enterprise application intergration (EAI)
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Represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors.
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Enterprise resource planning (ERP)
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Integrates all departments and fuctions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations.
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E-procurement
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The B2B purchase and sale of supllies and service over the Internet.
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Explicit knowledge
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Consists of anything that can be documented, archived, and codified, often with the help of IT.
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Extended ERP component
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The extra component that meet the organizational needs not covered by the core components and primarily focus on external operations.
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Groupware
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Software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing.
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Human resources ERP component
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Tracks employee information including payroll, benefits, compensation, and performance assessment, and assures compliance with the legal requirements of multiple jurisdictions and tax authorities.
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Information partnership
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Occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer.
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Intant messaging (IM, IMing)
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A type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet.
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Knowledge management (KM)
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Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions.
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Knowledge management system (KMS)
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Supports the capturing, organization, and dissemination of knowledge (i.e., know-how) throughout an organization.
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Messaging-based workflow system
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Sends work assignments through an e-mail system.
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Middleware
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Different types of software that sit in the middle of and provide connectivity between two or more software applications.
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Production and materials management ERP component
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Handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
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Social networking analysis (SNA)
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A process of mapping a group's contacts (whether personal or professional) to identify who knows whom and who works with whom.
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Structured collaboration (process collaboration)
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Involves shared participation in business processes, such as workflow, in which knowledge is hard coded as rules.
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Supply chain management (SCM)
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Involves the management of information flows between the among stages in a supply chain to maximize total supply chain effectiveness and profitability.
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Tacit knowledge
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The knowledge contained in people's head.
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Unstructured collaboration (information collaboration)
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Includes document exchange, shared whiteboards, discussion forums, and e-mail.
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Web content management system (WCM)
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Adds and additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites.
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Workflow
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Defines all the steps or business rules, from beginning to end, required for a business process.
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Workflow management system
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Facilitates the automation and management of business processes and controls the movement of work through the business process.
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