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20 Cards in this Set

  • Front
  • Back
Information system that automates the creation and revision of designs using sophisticated graphics software.
Computer-Aided Design (CAD)
Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm's interactions with its customers in sales, marketing, and service.
Customer Relationship Management (CRM)
Information systems at the organization's management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making.
Decision-Support Systems (DSS)
Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain management systems, and knowledge management systems.
Enterprise Applications
Integrated enterprise-wide information systems that coordinate key internal processes of the firm.
Enterprise Systems
Information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications.
Executive Support Systems (ESS)
Systems keep track of the firm's financial assets and fund flows.
Finance and Accounting Information Systems
Systems that maintain employee records, track employee skills, job performance and training, and support planning for employee compensation and career development.
Human Resources Information Systems
Information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.
Interorganizational Systems
Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge.
Knowledge Management Systems
The study of information systems focusing on their use in business and management.
Management Information Systems (MIS)
Information systems that support the monitoring, controlling, decision-making, and administrative activities of middle managers.
Management-Level Systems
Systems that deal with the planning, development, and production of products and services and with controlling the flow of production.
Manufacturing and Production Information Systems
Information systems that monitor the elementary activities and transactions of the organization.
Operational-Level Systems
Web interface for presenting integrated personalized content from a variety of sources. Also refers to a Web site service that provides an initial point of entry to the Web.
Systems are based on a data repository that organizes every piece of information that goes into making a particular product.
Product Life Cycle Management (PLM)
Systems that help the firm identify customers for the firm's products or services, develop products and services to meet their needs, promote these products and services, sell the products and services, and provide ongoing customer support.
Sales and Marketing Information Systems
Information systems that support the long-range planning activities of senior management.
Strategic-Level Systems
Information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
Supply Chain Management Systems
Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization's operational level.
Transaction Processing Systems (TPS)