Mis 180- Judge Chap 8 Vocab

Front 1

Integrations

Back 1

allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems

Front 2

Eintegration

Back 2

the use of the internet to provide customers with the ability to gain personalized information by querying operate databases and their information sorces

Front 3

Application integration

Back 3

the integration of a companies existing management information systems

Front 4

Data integration

Back 4

the integration of data from multiple sources, which provides a unified view of all data

Front 5

Forward Integration

Back 5

takes information entered into a given system and sends it automatically to all downstream systems and proceses

Front 6

Backward Integration

Back 6

takes information entered into a given system and sends it automatically to all upstream systems and processes

Front 7

Enterprise systems

Back 7

provide enterprise wide support and data access for a firm's operations and business processes

Front 8

Enterprise application integration (EAI)

Back 8

connects plans, methods, and tools aimed at integrating separate enterprise systems

Front 9

Middleware

Back 9

several different types of software that sit between and provide connectivity for two or more software applications

Front 10

Enterprise application integration (EAI) middleware

Back 10

New approach to middleware by packing commonly used applications together

Front 11

Supply chain

Back 11

all parties involved, directly or indirectly, in obtaining raw materials or product

Front 12

Supply chain management (SCM)

Back 12

management of information rows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability

Front 13

Supply chain visibiltliy

Back 13

the ability to view ll areas up and down the supply chain in real time

Front 14

Supply chain planning systems

Back 14

use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory

Front 15

Supply chain execution systmes

Back 15

ensure supply chain cohesion by automating different activities of the supply chain

Front 16

Electronic data interchange (EDI)

Back 16

standard format for electronic exchange of information between supply chain participants

Front 17

Bullwhip effect

Back 17

When distorted product-demand information ripples from one partner to the next through the supply chain

Front 18

Demand planning systmes

Back 18

generate demand forecasts using statistical tools and forecasting techniques so companies can respond faster and more effectively to consumer demands through supply chain enhancements

Front 19

Customer relationship management (CRM)

Back 19

means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Front 20

CRM reporting technologies

Back 20

help organizations identify customers across other applications

Front 21

CRM analysis technologies

Back 21

help organizations segment their customers into categories such as best and worst customers

Front 22

CRM predicting technology

Back 22

help organizations predict customer behavior, such as which customers are at risk of leaving

Front 23

Operational CRM

Back 23

systems that deal directly with the customer

Front 24

Analytical CRM

Back 24

supports back-office operations and strategic analysis and includes all systems that don't deal directly with customers

Front 25

List generators

Back 25

compile customer information from a variety of sources and segment it for different marketing campaigns

Front 26

Campaign management systems

Back 26

Guide users through marketing campaign by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis

Front 27

Cross-sellling

Back 27

selling additional products or services to an existing customer

Front 28

Up-selling

Back 28

increasing value of the sale

Front 29

Customer service and support (CSS)

Back 29

part of operational CRM that automates service requests, complaints, product returns, and information requests

Front 30

Sales force automation (SFA)

Back 30

automatically tracks all the steps in the sales process

Front 31

Sales management CRM systems

Back 31

automate each phase of the sales process, helps individual sales representatives coordinate and organize all their accounts

Front 32

Contact Management CRM system

Back 32

Maintains customer contact information and identifies prospective customers for future sales, using tools such as organizational chats, detailed customer notes, and supplemental sales information

Front 33

Opportunity management CRM systems

Back 33

targets sales opportunities by finding new customers or companies for future sales

Front 34

Contact center or call center

Back 34

where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone

Front 35

Web-based self-service systems

Back 35

allows customers to use the web to find answers to their questions or solutions to their problems

Front 36

Click-to-talk

Back 36

allows customers to click on a button and talk with a representative via the internet

Front 37

Call scripting systems

Back 37

gather product details and issue resolution information that can be automatically generated into a script for the representative to read the customer

Front 38

Website personalization

Back 38

when a website has restored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person

Front 39

Supplier relationship management (SRM)

Back 39

focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects

Front 40

Partner relationship management (PRM)

Back 40

discovers optimal sales channels by selecting the right partners and identifying the mutual customers

Front 41

Employee relationship management (ERM)

Back 41

provides web-based self-service tools that streamline and automate the human resource department

Front 42

Enterprise resource planning (ERP)

Back 42

integrates all departments and functions throughout and organization into a single IT system so employees can make decisions by viewing enterprise wide information about all business operations

Front 43

Core ERP componenets

Back 43

traditional components included in most ERP systems and primarily focus on internal operations

Front 44

Extended ERP components

Back 44

extra components that meet organizational needs not covered by the core components and primarily focus on external operations

Front 45

Accounting and finance ERP components

Back 45

manage accounting data and financial process within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting and asset management

Front 46

Production and materials management ERP components

Back 46

handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quantity control

Front 47

Human resources ERP components

Back 47

truck employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

Front 48

Elogistics

Back 48

manages the transportation and storage of goods

Front 49

Eprocurement

Back 49

the business-to-business (B2B) online purchase and sale of supplies and services

Front 50

Balanced scorecard

Back 50

management system as well as a measurement system that a firm uses to translate mussiness strategies into executable tasks