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25 Cards in this Set
- Front
- Back
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1. Transmitting information through symbols, gestures, or behaviours is called:
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c) communication
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2. When you communicate, you engage in all the following processes except:
a) receiving messages b) meditation c) establishing relationships d) sending messages |
b) meditation
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3. An important first step in communicating with your client is:
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a) clarification
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4. Repeating back to the client in your own words what you think she is telling you is called:
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b) reflective listening
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5. To determine the results your clients is looking for, set aside time at the beginning of each appointment for a:
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c) client consultation
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6. During the client consultation, be prepared with certain items, including:
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d) styling books
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7. A person who prefers elegant, sophisticated clothing is categorized as having:
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c) a classic style
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8. A client with young children who is not working outside the home will mot likely choose:
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c) a low-maintenance style
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9. Keeping thorough, accurate consultation cards for your clients helps:
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c) build good client relationships
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10 When scheduling a new client:
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b) allow extra time for a consultation
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11. Ideally, a special space should be set up for a consultation area and equipped with:
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c) hair colour swatches
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12. If you learn during the consultation that your client does her own colour services at home:
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b) ask how often and with what products she colours
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13. One of the most important aids to use in your consultation is:
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d) a mirror
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14. The best way to maintain the information gained during a consultation is by:
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a) recording it on a consultation card
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15. The personal skills that will contribute to your success do not include:
a) being honest & ethical b) smiling and being courteous c) giving others the benefit of the doubt d) always having the right answer |
d) always having the right answer
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16. If your client arrives past the limit for lateness, generally the best policy is to:
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d) ask them to reschedule
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17. The ultimate goal when dealing with an unhappy client is to:
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c) get her to pay for the service and return
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18. One of the guidelines for dealing with a dissatisfied client is to:
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a) find out specifics
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19. Calling on your manager for help with a client is:
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a) useful when all else has failed
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20. In addition to developing good personal skills with your client, it is important to:
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a) build relationships with coworkers
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21. Guidelines for personal interaction with your coworkers include all of the following except:
a) sharing personal problems b) remaining neutral c) treating everyone with respect d) not taking things personally |
a) sharing personal problems
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22. Being objective with your coworkers:
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d) cuts down on disagreement
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23. One of the responsibilities of the salon manager is:
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c) keeping the business running smoothly
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24. When having a problem with a coworker, approach your manager:
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b) for help in solving the problem
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25. to prepare for an employee evaluation:
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a) do a self-evaluation
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