Mhr: Strategic Management & Org Effectiveness 1

Front 1

What are the 3 main parts of Collin's Profile of Great Organizations?

Back 1

1. Disciplined People (starts w/people)
2. Disciplined Thought (how to foster philosophy in work place)
3. Disciplined Action

Front 2

According to Collin's profile of Great Organizations, what are 2 important areas concerning disciplined people?

Back 2

Level 5 Leadership (professional will and humanity)- leaders that are participating, collaboration

First Who Than What (hiring,recruiting)
- the right people are your best, most important asset

Front 3

In Collin's Profile of Great Organizations, under disciplined thought, what is the hedgehog concept and what do they mean by confront the brutal facts?

Back 3

Hedgehog concept (understanding what u r good at)
- what you are deeply passionate about, what u can be the best in the world at, what drives u'r economic engine

Confront the brutal facts
- dialogue and debate, conducting autopsies, creating red flag mechanisms

Front 4

Under Disciplined Action in Collin's profile of great organizations-- discuss culture of discipline and technology accelerators

Back 4

Culture of Discipline
-implementation, action (adherence to the hedgehog concept)

Technology Accelerators
- how to utilize technology to create more productive employees (accelerate momentum)

Front 5

The flywheel and the Doom Loop

Back 5

--> consistency and sustaining positive changes

Front 6

What is Total Quality Management (TQM)?

Back 6

--> Refers to a set of methods and tools that are used to help organizations better manage business processes in order to enhance quality, productivity, customer satisfaction

Front 7

-Process orientation
-Cross-functional teams
-Customer Focus
-Investment in ongoing employee training
-Employee empowerment
--> all of these are elements of what?

Back 7

Elements of Effective TQM Program

Front 8

-Encourage Open Communication
-Benchmarking
-Data-based decision making
-Continuous improvement
-A quality-driven culture

--> all of these are elements of what?

Back 8

Elements of Effective TQM Program

Front 9

What are 6 outcomes of TQM initiatives?

Back 9

- Increased productivity
- High customer satisfaction & retention
- Greater profitability
- Shorter product design cycles
- Reduced cost
- Fewer defects

Front 10

Define strategy

Back 10

--> a broad plan of action ("roadmap") for pursuing and acheiving the firm's objectives and satisfying its mission

Front 11

Why is strategy important?

Back 11

b/c it aligns an organization w/ its external environment (how to understand environment and how to adapt to it)

Front 12

What are the 8 steps in the strategic planning process?

Back 12

1. Define Mission
2. Perform an external environment scan
3. Perform an internal environment scan
4. Develop strategic objectives to support mission
5. Develop strategies to support strategic objectives
6. Develop operational goals and strategies
7. Implement Strategic Plan
8. Evaluate results and modify as needed

Front 13

What is the outcome of step 2 (perform an external environ scan) in the strategic planning process?

Back 13

ID opportunities and threats that can damage or harm organization

Front 14

What is the outcome of step 3 (perform an internal environ. scan) of the strategic planning process?

Back 14

ID organizational strengths and weaknesses

Front 15

What are Bossidy and Charon's 3 key points about execution?

Back 15

- execution is a discipline
- execution is the job of the business leader
- execution has to be in the culture ("get things done")

Front 16

According to Bossidy and C, what are the 5 Diagnostic Q's for Conducting a Strategy?

Back 16

- how well versed is each business unit team about the competition?
- How strong is the organizational capability to execute the strategy? (is this a strength or a weakness)
- Is the plan scattered or sharply focused on key objectives?
- Are we choosing the right ideas? (reevaluate)
- Are the links w/ people and operations clear?

Front 17

What is the primary objective of Kaplan and Norton's Balanced Scorecard?

Back 17

translates an organization's strategic plan into a set of specific performance measures

Front 18

What are the 4 parts of Kaplan and Norton's Balanced Scorecard?

Back 18

1. Planning and target setting
2. Strategic Feedback and Learning
3. Clarifying and translating the vision and strategy
4. Communicating and Linking

Front 19

What are the 4 perspectives of the Balanced Scorecard?

Back 19

1. Financial
2. Customer
3. Internal Business Process
4. Learning and growth

Front 20

What are the 12 General Guidelines for Effective Strategic Planning?

Back 20

- include everyone u need to carry out your plan
- work collaboratively w/ those outside your work area whose help u need
- schedule a full-day retreat for the meeting
- document your plan
- make it as simple as possible
- develop an action plan for each strategic objective
- keep the process alive by updating it continuously
- make sure your plan fits in w/ senior management goals
- don't undertake too much- prioritize your objectives
- keep your plan visual
- communicate the strategic plan down the line
- create an accountability document

Front 21

What is organizational effectiveness?

Back 21

degree to which an organization achieves its goals, maintains its health, secures resources needed for survival, and satisfies parties that have a stake in it

Front 22

What are 4 approaches to assessing organizational effectiveness?

Back 22

- Goal assessment
- Internal process assessment
- systems resource assessment
- strategic constituencies assessment