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20 Cards in this Set

  • Front
  • Back
what are the functions of culture?
(1) cooperation (2) decision making (3) control (4) communication (5) commitment (6) perception (7) justification of behavior
what are values?
deep seat, personal standards that influence our moral judgements, responses to others, and commitment to personal and organizational goals.
what are narratives?
writen or spoken accounts used by members of the organization to make sense of their experiences and express their feelings and beliefs
what are stories used for?
to convey important cultural meanings
what are legends?
more uplifting than stories, legends portray events that defy explanation by ordinary circumstances.
what are myths?
dramatic, unquestioned narratives about imagined events.
who are heroes?
company role models that support organizational culture through highlighting values that need to be reinforced.
what is a rite of passage?
rites of passage mark important transitions
what is a rite of enhancement?
celebrates accomplishments of members which enhances their status
what is a rite of integration?
brings people together to revive shared feelings that bind and commit them to the organization
what are subcultures?
distinctive clusters of ideologies, cultural forms, and other practices within the larger culture
what are countercultures?
subcultures that contradict the dominant culture
what are 3 ways to constructively deviate from the dominant culture?
(1) self insurance (2) culture insurance (3) counterculture clout
what is self insurance?
going against the culture on the basis of one's credibility and acceptance in the culture
what is culture insurance?
using the support of high status individuals to support change
what is counterculture clout?
using people of lower status in the organization to create change
what are the 8 attributes identified by Packard, McDonal's, Disney, and J&J that contributed to their success?
(1) a bias for action (2) closeness to the customer (3) autonomy and entrepreneurship (4) productivity through people (5) hands-on, value drive (6) stick to the knitting (7) simple form, lean staff (8) simultaneous loose-tight properties
What are the six steps to developing an effective organizational culture?
(1) develop a mission statement (2) formulate strategic objectives to support the mission (3) identify core values and operating principles (4) develop formal mechanisms for communicating the elements of culture to employees (5) hire new employees compatible with culture (6) socialize new employees into culture
Recommendations for changing culture
understand the current culture, change at the right time, value diversity, understand resistance to culture change, recognize the importance of implementation, use appropriate cultural forms, give it some time
what are the six steps to changing culture?
(1)define the elements of the new culture (2)communicate the new culture to employees (3)realign policies and practices (4)use formal mechanisms to reinforce and transmit culture (5)replace managers and employees who do not embrace the new culture (6)evaluate the current culture of the firm in relation to the firm's mission