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52 Cards in this Set
- Front
- Back
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What are managers resources? |
Human, financial, physical, and informational resources |
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What is performance based on? |
How effectively and efficiently managers utilize resources to achieve objectives |
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Management skills |
The skills needed to be an effective manager, including technical, interpersonal, and decision making skills |
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What are technical skills? |
The ability to use methods and techniques to perform a task |
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What are interpersonal skills? |
The ability to understand, communicate with, and work well with individuals and groups through developing effective relationships |
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What are decision making skills? |
The ability to conceptualize situations and select alternatives to solve problems and take advantage of opportunities |
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What are management functions? |
Planning:Setting objectives and determining in advance exactly how to meet them organizing: delegating and coordinating tasks, Allocating resources to achieve objectives leading: influencing ploy ease to work towards objectives controlling: monitoring and measuring progress and taking corrective action where needed to ensure objectives are achieved |
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What are management role categories? |
Interpersonal Roles: figurehead role, leader role, and liaison role informational roles: Monitor role, disseminator role, and spokes person role decisional roles: entrepreneur, disturbance handler, and negotiator roles |
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The three levels of management? |
Top managers:titles such as CEO president or vice president middle managers:titles such as sales manager, branch manager, or department head first line managers: team or crew leader, supervisor, head nurse, and office manager |
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What are types of managers? |
General managers, functional managers, and project managers |
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What is the classical management theory? |
Classical theorist focus on the job and management functions to determine the best way to manage in all organizations (Scientific management and administrative theory) |
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What is behavioral management theory? |
Researchers who focus on people to determine the best way to manage in all organizations |
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What is management science theory? |
Serous focus on the use of mathematics to aid in problem-solving and decision-making. Operations research, operations management, and information management |
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What is integrative perspective? |
Systems theory: Focus on viewing the organization as a whole and as The interrelationship of its parts Sociotechnical theory: Focus on integrating people and technology Contingency theory: Focus on determining the best management approach for a given situation |
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What is knowledge management? |
Involving everyone in an organization and sharing knowledge and applying it continuously to improve products and processes |
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What is evidence-based management/EBM? |
The systematic use of the best available evidence to improve management practice. It's about replacing hunches and guesswork with management practices that are supported through research Six best practices: Asking, acquiring, appraising, aggregating, applying, and assessing |
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What are the two types of environment? |
Internal environment – factors that affect an organizations performance from within External environment – factors outside of the boundaries that affect its performance |
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What is a company's mission? |
And organizations purpose or reason for being |
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What is an organizational culture? |
The values beliefs and assumptions about appropriate behavior that members of an organization share |
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What are an organizations resources? |
Human, financial, physical, and informational. Human resources are the most important |
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What is an organization structure? |
The way in which an organization groups its resources to accomplish its mission |
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What is systems process? |
The technology used to transform inputs into outputs and make and deliver products and services. Four components are: Inputs – resources that are transformed into products or services Transformation – conversion of inputs into outputs Outputs – products or services offered to customers Feedback – a means of control to ensure that inputs and transformation processes are producing desired results |
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How does a customer determine quality? |
Comparing your products actual functioning to their requirements to determine value |
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What is total quality management/TQM? |
Process that involves everyone in an organization focusing on the customer to continually improve product value |
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Examples of the external environment |
Customers, competition, suppliers, labor force, shareholders, society, technology, the economy, and governments |
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What is environmental scanning? |
Searching the environment for important events or issues that might affect the firm |
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What are three levels of culture? |
1. Behavior – observable things that people do, say, actions employees take (heroes, stories, slogans, symbols, rituals, and ceremonies) 2. Values and beliefs – the way people believe they are to behave (slogans express key values) 3. Assumptions – values and beliefs that are so deeply ingrained that they are considered unquestionably true and taken for granted |
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What are symbolic leaders? |
Leaders that articulate a vision for an organization and reinforce the culture through slogans, symbols, and ceremonies |
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What is a learning organization? |
Organization with a culture that values sharing knowledge as to adapt to a changing environment and continuously improve |
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Ethics |
The standards of right and wrong that influence behavior |
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Three ways to view ethics |
Utilitarian view – decisions should be based on creating a greater good for society Rights view – decisions to respect and protect individual privileges Justice view – decisions to be made to treat everyone fairly and impartially |
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Factors that influence behavior to be ethical or unethical |
Personality traits and attributes Moral development The situation |
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Guides to ethical behavior |
The golden rule Four-way test Stakeholders approach Discernment and advice Application of ethical guidelines |
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What is social responsibility? |
The conscious effort to operate in a manner that creates a win-win situation for all stakeholders |
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Levels of corporate social responsibility/CSR |
Legal CSR: maximizing profits while obeying the law Ethical CSR: profitability and doing what is right and just and fair Benevolent CSR: profitability and helping society through philanthropy |
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What is sustainability? |
Meeting the needs of the present world without compromising the ability of future generations to meet their own needs |
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What is global village? |
Refers to companies conducting business worldwide without boundaries |
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What is an international company |
An organization that is based primarily in one country but transacts business in other countries |
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What is a multinational corporation? MNC |
An organization that has ownership in operations in two or more countries |
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What is ethnocentrism? |
Regarding one's own ethnic group or culture as superior to others |
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What is the standard of living? |
Refers to the level of wealth, comfort, material goods, and necessities available to a certain socioeconomic class in a certain geographic area |
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Diversity? |
The variety of people with different group identities within the same workplace |
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What is the glass ceiling? |
Invisible barriers that prevents women and minorities from advancing to the top jobs in organizations |
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What is a disability? |
A mental or physical impairment that substantially limits an individual's ability |
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Differences in business practices of internationals and MNC's |
Global management team, global strategy, global operations and products, global technology/R&D, global financing, and global marketing |
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What is global sourcing? |
Hiring others outside the firm to perform work worldwide |
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What is licensing? |
The process of a license or agreeing to give a licensee The right to make its products or services or use its intellectual property in exchange for a royalty |
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What is franchising? |
Where the franchisor licenses the entire business to the franchisee for a fee and royalties |
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What is contract manufacturing |
Contracting a foreign firm to manufacture products a company will sell as its own |
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What is it strategic alliance? |
An agreement to share resources that does not necessarily involve creating a new company |
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What is a joint venture? |
Two or more firms sharing ownership of a new company |
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What is direct investment? |
The building or buying of operating facilities in a foreign country |
