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27 Cards in this Set
- Front
- Back
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What is The Devil Wears Prada an example of?
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communication and networking
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Social Capital
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the capacity to attract support and help from others in order to get things done
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Communication
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the process of sending and receiving symbols with meanings attached
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Effective Communication
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the receiver fully understands the intended meaning
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Efficient Communication
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occurs at minimum cost to the sender
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Persuasive Communicatino
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presents a message in a manner taht causes others to accept and support it
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Credible Communication
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earns trust, respect, and integrity in the eyes of others
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What is Jay-Z an example of?
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good communication
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Noise
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anything that interferes with the communication process
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Communication Channel
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the medium used to carry a message
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Channel Richness
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the capacity of a communication channel to effectively carry information
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Richness of Communication Channel (5 parts from low to high)
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1. Postings, e-bulletins, reports
2. Memos, letters 3. Email, blogs, podcasts, voice mail 4. Telephone, instant messaging 5. Face-to-face meetings, online conferences |
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Nonverbal Communication
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takes place through gestures, expressions, posture, and even use of interpersonal space
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Mixed Message
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results when words communicate one message while actions, body language, or appearance communicates something else
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Filtering
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the intentional distortion of information to make it more favorable to the recipient
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Active Listening
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the process of taking action to help others say what they really mean
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Feedback
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the process of telling someone else how you feel about something that person did or said
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5 Active Listening Rules
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1. Listen for message content
2. Listen for feelings 3. Respond to feelings 4. Note all cues 5. Paraphrase and restate |
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Proxemics
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the study of the way we use space (ex: office setup)
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Communication Transparency
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involves being honest and openly sharing accurate and complete information
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Open-book Management
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managers provide employees with essential financial information about their employers
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Electronic Grapevine
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uses computer technologies to transmit info around informal networks inside and outside of organizations (ex: dominos employees)
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Ethnocentrism
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the tendency to consider one's culture superior to any and all others
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Cultural Ettiquette
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use of appropriate manners and behaviors in cross-cultural situations
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Oculesics
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Eye movements
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Haptics
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Touching
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Kinesics
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Body motions
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