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17 Cards in this Set
- Front
- Back
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3 Components of Attitudes
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1.) Cognition
2.) Affect 3.) Behavior |
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COGNITIVE Component of an Attitude
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The opinion or belief segment of an attitude
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AFFECTIVE Component of an attitude
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The emotional or feeling segment of an attitude
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BEHAVIORAL Component of an attitude
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An intention to behave in a certain way toward someone or something
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Cognitive Dissonance
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refers to any incmpatibility that an individual might perceive between two or more attitudes, or between behavior and attitudes
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MODERATING VARIABLES
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1.) Importance of the Attitude
2.) Its Specificity 3.) Its Accessibility 4.) Existing Social pressures 5.) Direct Experience with the Attitude |
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Self-Perception Theory
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Attitudes that are used after the fact to make sense out of an action
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Organizational Commitment
a.) Affective b.) Continuance c.) Normative |
a state in which an employee identifies with a particular organization and its goals and wishes to maintain memebership in the organization
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Affective Commitment
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an emotional attachement to the organization and a belief in its values
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Continuance Commitment
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the perceived economic value of remaining with an organization compared to leaving it
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Normative Commitment
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an obligation to remain with the organization for moral or ethical reasons
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Perceived Organization Support (POS)
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the degree to which employees believe the organization values their contribution and cares about their well-being
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Employee Engagement
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individual's involvement with, satisfaction with, and enthusiam for, the work they do
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Exit
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behavior directed toward leaving the organization, including looking for a new position as well as resigning
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Voice
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ACTIVELY and constructrively attempting to improce conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity
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Loyalty
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PASSIVELY but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to "do the right thing."
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Neglect
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PASSIVELY allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate
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