Mgt 3310 Chapter 2

Front 1

Closed system

Back 1

This type of system has little interaction with its environment

Front 2

The classical viewpoint

Back 2

The viewpoint emphasized finding ways to manage work more efficiently, had two branches—scientific and administrative.

Front 3

The quality-management viewpoints

Back 3

This viewpoint include quality control, quality assurance, and total quality management.

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85-15 rule

Back 4

when things go wrong, there is an 85% chance that the system is at fault, only a 15% chance that the individual worker is at fault.

Front 5

Edward Deming and Joseph Juran

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Quality of Japanese products began to change with the arrival of what two Americans?

Front 6

learning organization

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an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

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historical perspective

Back 7

include three viewpoints—classical, behavioral, and quantitative.

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Quantitative management

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is the application of management of quantitative techniques, such as statistics and computer simulations.

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The classical viewpoints

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These viewpoints assumed that their approaches were “the one best way” to manage organizations

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Inputs, transformation process, outputs and feedback

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What are the four components of a system

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Feedback

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This is information about the reaction of the environment to the outputs which affects the inputs.

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human relations movement

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This movement proposed that better human relations could increase worker productivity.

Front 13

Subsystems

Back 13

These are parts making up the whole system.

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Hierarchy of needs

Back 14

In 1943 Maslow proposed what theory?

Front 15

physiological, safety, social, esteem, and self-actualization

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What are all of Maslows 5 levels of needs?

Front 16

Outputs

Back 16

These are the products, services, profits, losses, employee satisfaction or discontent, and the like that are produced by the organization.

Front 17

Management science

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This field of study focuses on using mathematics to aid in problem solving and decision making.

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The systems viewpoint

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This viewpoint regards the organization as a system of interrelated parts.

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Hawthorne studies

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These studies began with an investigation into whether workplace lighting level affected worker productivity

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Mary Parker Follett & Lilian Gilbreth

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Name two female management researchers mentioned in chapter 2 of your book

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Quality

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This refers to the total ability of a product or service to meet customer needs.

Front 22

The contingency viewpoint

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This viewpoint emphasizes that a manager’s approach should vary according to—that is, be contingent on—the individual and environmental situation.

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Transformation processes

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These are the organization’s capabilities in management and technology that are applied to converting inputs into outputs.

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Hugo Munsterberg

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Who was the First to apply Psychology to Industry

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Munsterberg, Mayo and Follett

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What three researchers were the first to pioneer the “Early Behaviorists”

Front 26

Inputs

Back 26

These are the people, money, information, and materials required to produce an organization’s goods or services.

Front 27

the Hawthorne effect

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Mayo hypothesized what famous effect?

Front 28

Mary Parker Follett

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Instead of following the usual hierarchical arrangement, this researcher thought organizations should become more democratic

Front 29

Hugo Munsterberg

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His ideas led to the field of industrial psychology, the study of human behavior in work places

Front 30

systems, contingency, and quality-management

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The contemporary perspective includes what three perspectives?

Front 31

A system

Back 31

This is a set of interrelated parts that operate together to achieve a common purpose.

Front 32

The behavioral viewpoint

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This viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.

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Hugo Munsterberg

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Called “the father of industrial psychology,”

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Abraham Maslow

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This researcher believed some human needs must be satisfied before others

Front 35

The behavioral viewpoint

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What viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement

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Scientific management

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This perspective emphasized the scientific study of work methods in order to improve the productivity of individual workers.

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Operations management

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This field of study focuses on managing the production and delivery of an organization’s products or services more effectively.

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Max Weber

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who first discussed the term “ideal bureaucracy”

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Classical viewpoint

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The essence of this viewpoint was that work activity could be approached rationally

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Bureaucracy

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If you have a A well-defined hierarchy of authority, Formal rules and procedures, A clear division of labor, Impersonality, Careers based on merit you likely have a what?

Front 41

Total quality management (TQM)

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is a comprehensive approach—led by top management and supported throughout the organization—dedicated to continuous quality improvement, training, and customer satisfaction.

Front 42

Quality control

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is defined as the strategy for minimizing errors by managing each stage of production.

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Elton Mayo

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Who conducted the Hawthorne studies?

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Theory Y

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McGregor’s optimistic, positive view of workers

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operations research (OR)

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In World War II, Americans used the British model to form these types of teams to determine how to deploy military equipment most effectively.

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An open system

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This type of system continually interacts with its environment.

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Quality assurance

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This is focused on the performance of workers, using employees to strive for “zero defects.”

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Henry Fayol

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His most important work, General and Industrial Management, was translated from French into English in 1930

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Fayol

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Who was the first to systemize the study of management behavior

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Administrative management

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This field of management was Pioneered by Fayol and Weber