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65 Cards in this Set
- Front
- Back
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Adjourning
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The group development stage in which members prepare for disbandment.
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Cohesiveness
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The tendency of a group or team to stick together.
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Formal group
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A group established to do something productive for the organization and is headed by a leader.
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Devil’s advocacy
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The process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing.
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Negative conflict
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This is conflict that hinders the organization’s performance or threatens its interests.
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Forming
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The group development process of getting oriented and getting acquainted.
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Group
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This is defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity.
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Dialectic method
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The process of having two people or groups play opposing roles in a debate in order to better understand a proposal.
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Norms
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These are general guidelines or rules of behavior that most group or team members follow.
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Performing
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The group development stage in which members concentrate on solving problems and completing the assigned task.
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Programmed conflict
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This type of conflict is designed to elicit different opinions without inciting people’s personal feelings.
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Division of labor
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This is when work is divided into particular tasks that are assigned to particular workers.
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Informal group
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A group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership.
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Maintenance role, or relationship-oriented role
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This role consists of behavior that fosters constructive relationships among team members.
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Conflict
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A process in which one party perceives that its interests are being opposed or negatively affected by another party.
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Constructive conflict (or functional conflict)
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This type of conflict benefits the main purposes of the organization and serves its interests.
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Quality circles, or quality control circles
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These consist of small groups of volunteers of workers and supervisors who meet intermittently to discuss workplace and quality-related problems.
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Role
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A socially determined expectation of how an individual should behave in a specific position.
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Self-managed teams
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Groups of workers who are given administrative oversight for their task domains.
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Group cohesiveness
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This is a “we feeling” binding group members together.
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Groupthink
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A cohesive group’s blind unwillingness to consider alternatives.
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Cross-functional team
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This type of team is staffed with specialists pursuing a common objective.
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Norming
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The group development stage in which conflicts are resolved, close relationships develop, and unity and harmony emerge.
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Inconsistent Goals or Reward Systems
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In this cause of conflict People Pursue Different Objectives
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Ambiguous Jurisdictions
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In this cause of conflict Job Boundaries Are Unclear
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Social loafing
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The tendency of people to exert less effort when working in groups than when working alone.
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Storming
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The group development stage characterized by the emergence of individual personalities and roles and conflicts within the group.
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Task role, or task-oriented role
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This consists of behavior that concentrates on getting the team’s tasks done.
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Team
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A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach or which they hold themselves mutually accountable.
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Indolence
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An organization that is suffering too little conflict is said to be experiencing what?
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Warfare
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An organization that is suffering too much conflict is said to be experiencing what?
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Moderate level of conflict
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This amount of conflict can induce creativity and initiative, thereby raising performance.
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Time Pressure
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In this cause of conflict People Believe There Aren’t Enough Hours to Do the Work.
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Symptoms of Groupthink
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Invulnerability, inherent morality, and stereotyping of opposition, Rationalization and self-censorship, and Illusion of unanimity
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Mind guards
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In a groupthink situation these are self-appointed protectors against adverse information
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Large team
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This type of team typically has 10-16 members for more resources and division of labor
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Maintenance Roles
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These group roles involve keeping the Team Together
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Task Roles
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These group roles involve getting the Work Done
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Competition for Scarce Resources
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In this cause of conflict Two Parties Need the Same Things
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Status Differences
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In this cause of conflict There are Inconsistencies in Power and Influence
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Personality Clashes
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In this cause of conflict Individual Differences Can’t Be Resolved
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Communication Failures
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In this cause of conflict People Misperceive and Misunderstand what each other are communicating
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Programmed Conflict
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Devil’s Advocacy and the Dialectic Method are examples of what type of conflict?
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Devil’s advocacy
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This refers to role-playing criticism to test whether a proposal is workable
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The dialectic method
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This refers to role-playing two sides of a proposal to test whether it is workable
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Common purpose
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The key element of effective teamwork is a commitment to a what?
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Increased productivity, increased speed, reduced costs, improved quality, reduced destructive internal competition, improved workplace cohesiveness
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Give at least 3 reasons why teamwork matters….
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Groups
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Collections of People Performing as Individuals
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Teams
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Collections of People with Common Commitment
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Informal group
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A collection of friends would be an example of what type of group?
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Advice teams
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These types of teams are created to broaden the information base for managerial decisions
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Advice teams
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Committees, advisory councils, and quality circles are examples of these types of teams
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Production teams
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These types of teams are responsible for performing day-to-day operations.
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Production teams
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Maintenance crews, assembly teams, and mining teams are examples of what types of teams?
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Project teams
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These types of teams work to do creative problem solving
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Project teams
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Research groups, development teams, and task forces are examples of this type of team.
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Action teams
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These types of teams work to accomplish tasks that require people with (1) specialized training and (2) a high degree of coordination.
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Action teams
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Hospital surgery teams, police SWAT teams, and labor contract negotiating teams are examples of what types of teams.
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Forming, Storming, Norming, Performing, Adjourning
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What are the five stages of group development?
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Forming
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”Why Are We Here?” is asked during what stage of group development?
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Storming
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”Why Are We Fighting Over who Does What and Who’s In Charge?” is asked during what stage of group development?
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Norming
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”Can We Agree on Roles and Work as a Team?” is asked during what stage of group development?
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Performing
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”Can We Do the Job Properly?” is asked during what stage of group development?
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Adjourning
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”Can We Help Members Transition Out?” is asked during what stage of group development?
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Small team
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This type of team typically has 2-9 members for better interaction and morale
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