Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/65

Click to flip

65 Cards in this Set

  • Front
  • Back
Adjourning
The group development stage in which members prepare for disbandment.
Cohesiveness
The tendency of a group or team to stick together.
Formal group
A group established to do something productive for the organization and is headed by a leader.
Devil’s advocacy
The process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing.
Negative conflict
This is conflict that hinders the organization’s performance or threatens its interests.
Forming
The group development process of getting oriented and getting acquainted.
Group
This is defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity.
Dialectic method
The process of having two people or groups play opposing roles in a debate in order to better understand a proposal.
Norms
These are general guidelines or rules of behavior that most group or team members follow.
Performing
The group development stage in which members concentrate on solving problems and completing the assigned task.
Programmed conflict
This type of conflict is designed to elicit different opinions without inciting people’s personal feelings.
Division of labor
This is when work is divided into particular tasks that are assigned to particular workers.
Informal group
A group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership.
Maintenance role, or relationship-oriented role
This role consists of behavior that fosters constructive relationships among team members.
Conflict
A process in which one party perceives that its interests are being opposed or negatively affected by another party.
Constructive conflict (or functional conflict)
This type of conflict benefits the main purposes of the organization and serves its interests.
Quality circles, or quality control circles
These consist of small groups of volunteers of workers and supervisors who meet intermittently to discuss workplace and quality-related problems.
Role
A socially determined expectation of how an individual should behave in a specific position.
Self-managed teams
Groups of workers who are given administrative oversight for their task domains.
Group cohesiveness
This is a “we feeling” binding group members together.
Groupthink
A cohesive group’s blind unwillingness to consider alternatives.
Cross-functional team
This type of team is staffed with specialists pursuing a common objective.
Norming
The group development stage in which conflicts are resolved, close relationships develop, and unity and harmony emerge.
Inconsistent Goals or Reward Systems
In this cause of conflict People Pursue Different Objectives
Ambiguous Jurisdictions
In this cause of conflict Job Boundaries Are Unclear
Social loafing
The tendency of people to exert less effort when working in groups than when working alone.
Storming
The group development stage characterized by the emergence of individual personalities and roles and conflicts within the group.
Task role, or task-oriented role
This consists of behavior that concentrates on getting the team’s tasks done.
Team
A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach or which they hold themselves mutually accountable.
Indolence
An organization that is suffering too little conflict is said to be experiencing what?
Warfare
An organization that is suffering too much conflict is said to be experiencing what?
Moderate level of conflict
This amount of conflict can induce creativity and initiative, thereby raising performance.
Time Pressure
In this cause of conflict People Believe There Aren’t Enough Hours to Do the Work.
Symptoms of Groupthink
Invulnerability, inherent morality, and stereotyping of opposition, Rationalization and self-censorship, and Illusion of unanimity
Mind guards
In a groupthink situation these are self-appointed protectors against adverse information
Large team
This type of team typically has 10-16 members for more resources and division of labor
Maintenance Roles
These group roles involve keeping the Team Together
Task Roles
These group roles involve getting the Work Done
Competition for Scarce Resources
In this cause of conflict Two Parties Need the Same Things
Status Differences
In this cause of conflict There are Inconsistencies in Power and Influence
Personality Clashes
In this cause of conflict Individual Differences Can’t Be Resolved
Communication Failures
In this cause of conflict People Misperceive and Misunderstand what each other are communicating
Programmed Conflict
Devil’s Advocacy and the Dialectic Method are examples of what type of conflict?
Devil’s advocacy
This refers to role-playing criticism to test whether a proposal is workable
The dialectic method
This refers to role-playing two sides of a proposal to test whether it is workable
Common purpose
The key element of effective teamwork is a commitment to a what?
Increased productivity, increased speed, reduced costs, improved quality, reduced destructive internal competition, improved workplace cohesiveness
Give at least 3 reasons why teamwork matters….
Groups
Collections of People Performing as Individuals
Teams
Collections of People with Common Commitment
Informal group
A collection of friends would be an example of what type of group?
Advice teams
These types of teams are created to broaden the information base for managerial decisions
Advice teams
Committees, advisory councils, and quality circles are examples of these types of teams
Production teams
These types of teams are responsible for performing day-to-day operations.
Production teams
Maintenance crews, assembly teams, and mining teams are examples of what types of teams?
Project teams
These types of teams work to do creative problem solving
Project teams
Research groups, development teams, and task forces are examples of this type of team.
Action teams
These types of teams work to accomplish tasks that require people with (1) specialized training and (2) a high degree of coordination.
Action teams
Hospital surgery teams, police SWAT teams, and labor contract negotiating teams are examples of what types of teams.
Forming, Storming, Norming, Performing, Adjourning
What are the five stages of group development?
Forming
”Why Are We Here?” is asked during what stage of group development?
Storming
”Why Are We Fighting Over who Does What and Who’s In Charge?” is asked during what stage of group development?
Norming
”Can We Agree on Roles and Work as a Team?” is asked during what stage of group development?
Performing
”Can We Do the Job Properly?” is asked during what stage of group development?
Adjourning
”Can We Help Members Transition Out?” is asked during what stage of group development?
Small team
This type of team typically has 2-9 members for better interaction and morale