Mgt 3310 Chapter 1

Front 1

Effective

Back 1

This means to achieve results, to make the right decisions and successfully carry them out so that they achieve the organization’s goals.

Front 2

Controlling

Back 2

This is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Front 3

Planning, organizing, leading, and controlling

Back 3

What are The four management functions

Front 4

The O in POLC

Back 4

Organizing

Front 5

Figurehead, Leadership role and Liaison role

Back 5

What are the three interpersonal roles for managers?

Front 6

Efficient

Back 6

This means to use resources—people, money, raw materials, and the like—wisely and cost-effectively.

Front 7

General manager

Back 7

This type of manager is responsible for several organizational activities.

Front 8

Planning

Back 8

This is defined as setting goals and deciding how to achieve them.

Front 9

Planning

Back 9

The P in POLC

Front 10

Negotiator role

Back 10

In this managerial role the manager works with others inside and outside the organization

Front 11

Human skills

Back 11

These skills consist of the ability to work well in cooperation with other people in order to get things done.

Front 12

Informational roles

Back 12

In their three _____ roles, managers receive and communicate information with other people inside and outside of the organization.

Front 13

Interpersonal roles

Back 13

In one of these roles, managers interact with people inside and outside of their work units.

Front 14

Control

Back 14

The C in POLC

Front 15

Disturbance handler role

Back 15

In this managerial role the manager handles unforeseen problems

Front 16

Innovation

Back 16

This refers to finding ways to deliver new or better goods or services.

Front 17

Organizing

Back 17

This is defined as arranging tasks, people, and other resources to accomplish the work.

Front 18

Technical skills

Back 18

these skills consist of the job specific knowledge needed to perform well in a specialized filed.

Front 19

Leading

Back 19

The L in POLC

Front 20

Entrepreneur role

Back 20

In this managerial role the manage initiates and encourages change and innovation

Front 21

Leading

Back 21

This is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization’s goals.

Front 22

Middle managers

Back 22

These types of managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.

Front 23

First-line managers

Back 23

These types of managers make short-term operating decisions, directing the daily tasks of non-managerial personnel.

Front 24

Chief executive officer and Chief Operating Officer

Back 24

CEO COO

Front 25

Spokesperson role

Back 25

In this managerial role the manage is expected to be a diplomat, putting the best face on the activities of the work unit or organization

Front 26

Management

Back 26

This is defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization’s resources.

Front 27

Top managers

Back 27

These types of managers make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.

Front 28

Top managers

Back 28

These types of managers must be future oriented, dealing with uncertain, highly competitive conditions

Front 29

Middle Managers

Back 29

These types of managers have titles such as “Dean of students” “Division Head” or “Plant Manager”

Front 30

Disseminator role

Back 30

In this managerial role the manager need to constantly disseminate important information to employees

Front 31

Organization

Back 31

A group of people who work together to achieve some specific purpose.

Front 32

First line managers

Back 32

These types of managers have titles such as “departmental head,” “foreman,” or “forewoman,” “team leader,” or “supervisor

Front 33

Functional and General

Back 33

An organization is run by what two types of managers?

Front 34

Interpersonal roles, informational roles, Decisional roles

Back 34

What are the three types of managerial roles described by Mintzberg?

Front 35

Liaison role

Back 35

In this managerial role the manager works with other people outside your work unit and organization

Front 36

Decisional roles

Back 36

In their ______ roles, managers use information to make decisions to solve problems or take advantage of opportunities.

Front 37

Supervisors

Back 37

This is another name often given to first-line managers as a whole

Front 38

Functional manager

Back 38

This type of manager is responsible for just one organizational activity.

Front 39

First-line managers

Back 39

These types of managers make short-term operating decisions, directing the daily tasks of non-managerial personnel.

Front 40

Leadership role

Back 40

in this managerial role the manager is responsible for the actions of your subordinates

Front 41

Interpersonal roles

Back 41

In their __________ roles, managers interact with people inside and outside of their work units.

Front 42

Conceptual skills

Back 42

These skills consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.

Front 43

Top managers

Back 43

What type of managers have titles such as CEO and COO and President

Front 44

Technical skills, conceptual skills, skills

Back 44

Star managers have what three skills?

Front 45

Figurehead role

Back 45

In this managerial role the manager performs symbolic tasks that represent your organization