Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
34 Cards in this Set
- Front
- Back
|
Group |
two or more interacting and interdependent individuals who come together to achieve specific goals |
|
|
Formal Group |
work groups that are defined by an organizations structure and have designated work assignments and specific tasks directed at accomplishing organizational goals -Ex. work groups at Google |
|
|
Informal Group |
social groups that occur naturally in the work place and tend to form around friendships and common interests |
|
|
Forming Stage |
-1st stage of group development -people join the group and define its purpose, structure, and leadership -great deal of uncertainty as members "test the waters" |
|
|
Storming Stage |
-2nd stage of group development -intra-group conflict over who will control the group and what the group needs to be doing |
|
|
Norming Stage |
-3rd stage -close relationships and cohesiveness -strong sense of group identity and comaraderie |
|
|
Performing Stage |
-4th stage -group is fully functional and works on the group tasks (last stage for permanent groups) |
|
|
Adjourning Stage |
-when group members are concerned with the wrap up activities of the group and not overall performance |
|
|
External Conditions |
organizations strategy, authority relationships, formal rules and regs., availability of resources, employee selection criteria, & culture |
|
|
Group Member Resources |
-resources individuals bring to the group --knowledge, skills, abilities, personal traits --interpersonal skills like conflict management and communication are important |
|
|
Roles |
behavior patterns expected of someone occupying a given position in a social unit |
|
|
Norms |
standards or expectations that are accepted and shared by group members |
|
|
Conformity |
influence an individuals judgements and attitudes |
|
|
Groupthink |
when a group exerts extensive pressure on an individual to align his or her opinions with others' opinions |
|
|
Status Systems |
systems when individual members are given different prestige grading or positions within the group |
|
|
Small Groups |
faster at completing tasks than larger groups (more productive) |
|
|
Large Groups |
better for getting diverse input and finding facts |
|
|
Group Cohesiveness |
the degree to which group members are attracted to one another and share a group's goals |
|
|
2 Important group processes |
1)Group decision making 2)Conflict Mgmt. |
|
|
Adv. of Group Decision Making |
multiple perspectives, brainstorming, multiple skills, group analysis |
|
|
Disadv. of Group Decision Making |
expensive, time consuming, group think, dominance of people who are loud, extroverted, and bossy |
|
|
Traditional View of Conflict |
view that all conflict is bad and musr be avoided |
|
|
Human Relations View of Conflict |
conflict is natural and inevitable in any group, it doesn't need to be negative and has potential to be positive towards performance |
|
|
Interactionist View of Conflict |
conflict can be a positive force, some conflict is absolutely necessary, not all conflict is good and constructive |
|
|
Functional Conflict |
conflicts that are constructive and support group goals and improve performance |
|
|
Dysfunctional Conflict |
destructive conflict that prevent the group from achieving goals |
|
|
5 Conflict Mgmt. Options |
1) Avoiding 2) Accommodating 3) Forcing/Competing 4) Compromising 5) Collaborating |
|
|
Work Teams |
groups whose members work intensely on a specific common goal, using their positive synergy, individual and mutual accountability, and complementary skills |
|
|
Groups Defined |
-one leader -accountability is to the self -purpose is the same as the broader organizational purpose -meetings are efficient with no collaboration or open-ended questions -performance is not as direct or collective -work decided by the leader and delegated to group members |
|
|
Problem-solving team |
a team from the same department thats involved in efforts to improve work activities or solve specific problems |
|
|
Self-managed work-team |
team that operates without a manager and is responsible for a complete work process or segment |
|
|
Cross-functional teams |
composed of individuals from various specialties |
|
|
Virtual Team |
team that uses technology to link physically dispersed members |
|
|
Effective Team Characteristics |
clear goals, relevant skills, mutual trust, commitment, communication, negotiation skills, appropriate leadership, internal/external support |
