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24 Cards in this Set
- Front
- Back
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Who is Deborah Tannen?
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Author of book Dealing with Men/Women convo
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Direct vs indirect speech
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Direct: to the point
Indirect: generalizing |
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Direct vs indirect orgins
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Direct-individualistic (US,UK,Aust)
Indirect- Collectivist |
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Symbolic interaction
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Use of Symbols to convey meaning/ Can be ambiguous because of inability to find common ground
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Persuasive Comm elements
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Source Credibility (Expertise, Trustworthiness)
Similarity to audience (Values and Fact~expertise) |
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Persuasive char of msg
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both sides should be presented (most recent is better)/favorable surr/overheard/nonverbal
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persuasive char of aud
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hard to influence high or low intelligent people
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Latitude of acceptance
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range of attitudes favorable to own (will accept)/ if really smart better to be way out there
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Supportive Comm (def)
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Avoids defensiveness
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Supportive char
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Specific, problem oriented, flexible, owned
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Listening
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must show empathy
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Expressed empathy
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listener restates and summarizes
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Implied empathy
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listen trys to see what subconscious reasons are
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Effective listening char
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1. Look for areas of interest
2. Overlook errors of delivery/personal mannerisms 3. postpone judgment until central pt understood 4. listen for ideas and identify main points 5. take notes 6. actively responsive 7. resist distractions 8. challenge minds to learn difficult material 9. capitalize on mind speed 10. assist speaker by clarifying info |
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Confrontive Resp
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challenge other to clarify
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diverting respon
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try to change focus
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probing
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ask for add't clarification
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pacifying
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reduce emotion and calm source
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reflective
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restate in diff words
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nonverbal comm
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phys dist, posture, face cues, vocal cues, appearance
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proxemics
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distance b/w people, farther from CEO, close to people we like
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posture
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rigid with uncomfortable
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facial cues
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less eye contact given by people of authority
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appearance
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women are more effective at reading this
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