Mgt 300 Test #1

Front 1

Code of Ethics

Back 1

Formal statement of the company's values concerning ethics and social issues

Front 2

Principle-based Statements

Back 2

designed to affect corporate culture. Define fundamental values and contain general language about company responsibilities, quality of products, and treatment of employees.

Front 3

Policy-based Statements

Back 3

procedures to be used in specific ethical situations; Marketing practices, conflicts of interest, observance of laws, and equal opportunities.
"Business Conduct Guidelines"

Front 4

Ethical Structures

Back 4

various systems, positions, and programs a company can undertake to implement ethical behavior

Front 5

Ethics Committee

Back 5

Group of executives apointed to oversee company ethics. Responsible for disciplining wrongdoers.

Front 6

Chief Ethics Officer

Back 6

Company executive who oversees all aspects of ethics and legal compliance. Advises senior managers in the ethical and compliance aspects of decisions.

Front 7

Ethics Training programs

Back 7

help employees deal with ethical questions and translate the values stated in a code of ethics into everyday behavior.

Front 8

Whistle Blowing

Back 8

employee disclosure of illegal, immoral or illegitimate practices on the employer's part. person comes forth and tells when things are going wrong

Front 9

Three Ethics of Business

Back 9

1. Dependable (Noahs Ark)
2. Do not do anything that will harm the organization (E-trade)
3. Be good to customers (TimeWarner)

Front 10

Social Capital

Back 10

an asset of the business based on trust, consistency and networks-BE trustworth, consistent, help others
Ex(Mastercard)

Front 11

Management

Back 11

The attainment of organizational goals in an effiective and efficient manner throught the 4 functions of planning, organizing, leading, and controlling organizational resources.

Front 12

Organizational Performance

Back 12

attainment of organizational goals in an efficient and effective manner.

Front 13

Planning Function

Back 13

Defines goals for future organizational performance. Decides tasks and use of resources needed. (Snow buried cars)

Front 14

Organizational Function

Back 14

Follows Planning Function. Reflects how organization accomplish plan. Involves assignment of tasks into departments and authority and allocation of resources across organization. (Cat Herders)

Front 15

Leading Function

Back 15

Use of influence to motivate employees to achieve the organizations goals. (Office Space clip)

Front 16

Controlling Function

Back 16

Monitoring employees activites. Determing whether the organization is on target toward its goals. Making corrections as necessary.

Front 17

Empowerment and Trust of Employees

Back 17

Train employees to monitor and correct themselves. New IT provides control. Lack of control can lead to organizational failure.

Front 18

Organization

Back 18

Social entity that is goal directed and deliberately structured.

Front 19

Effectiveness

Back 19

Degree to which organization achieves a stated goal

Front 20

Efficiency

Back 20

Use of minimal resources (raw materials, $ and people) to produce the desired volume of output

Front 21

Performance

Back 21

organizations ability to attain its goals by using resources in an efficient and effective manner

Front 22

Conceptual Skills

Back 22

cognitive ability to see the organization as a whole and the relationship among its parts

Front 23

Human Skills

Back 23

ability to work with and through other people and to work effectively as a group member

Front 24

Technical Skills

Back 24

understanding of and proficiency in the performance of specific tasks

Front 25

Monitor, Disseminator, Spokesperson

Back 25

Informational Manager Roles

(Hot girl changing look, and date changed look, different expectations)

Front 26

Figurehead, Leader, Liaison

Back 26

Interpersonal Manager Roles

Front 27

Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator

Back 27

Decisional Manager Roles

Front 28

Stay Calm, Be visible, Put people before business, Tell the truth, Know when to get back into business

Back 28

Managing During Turbulent Times
(Rudi Giuliani 9/11)

Front 29

Dispersed Leadership, Empowering Others, Collaborative Relationships, Team-Building Skills, Learning Organization

Back 29

New Management Competencies

Front 30

Those aspects of the culture that guide and influence relationships among people

Back 30

Social Forces

Front 31

Political Forces

Back 31

the influence of political and legal institutions on people and organizations

Front 32

Economic Forces

Back 32

the availability, production, and distribution of resources in a society

Front 33

Organizational Environment

Back 33

all elements existing outside the boundary of the organization that have the potential to affect the organization

Front 34

General Environment

Back 34

Layer of external environment that affects the organization indirectly. Social, Demographic, and economic factors that influence organizations equally.

Front 35

Task Environment

Back 35

Closer to organization than general. Sectors of day-to-day transactions with the organization and directly influences operations and performances

Front 36

Internal Environment

Back 36

includes elements with in the organizations boundaries

Front 37

International Dimension

Back 37

Portion of external environment that represents events originating in foreign countries as well as opportunities for US companies in other countries

Front 38

Technological Dimension

Back 38

includes scientific and technological advancements in a specific industry as well as in society at large

Front 39

Sociocultural Dimension

Back 39

Demographic characteristics as well as the norms, customs, and values of general population. (ice @ mcdonalds)

Front 40

Economic Dimension

Back 40

General economic health of the country or region in which organization operates (merging companies & small business startups)

Front 41

Legal-Political Dimension

Back 41

General environment dimension including federal, state, and local government regulations and political activities designed to influence company behavior.

Front 42

Pressure Groups

Back 42

interest group that works within the legal-political framework to influence companies to behave in socially responsible ways

Front 43

-Customers
-Competitors
-Suppliers
-Labor Market

Back 43

Task Environment-have a direct working relationship with the organization

Front 44

Uncertainty

Back 44

managers dont have sufficient info about environmental factors to understand and predict environmental needs and changes. (influence by # of factors and the effect of them changing)

Front 45

Boundary-Spanning Roles

Back 45

strategy if an organization faces increased uncertainty with respect to competition, customers, suppliers, or govt regulations. 'What dont we know that might matter?'

Front 46

Inter-Organizational Partnerships

Back 46

provides correct feedback and solves problems (person-to-person). partners frequently involved in one anothers product design and production

Front 47

Mergers and Joint Ventures

Back 47

Beyond Strategic Partnerships

-2 Organizations combine as one and a strategic alliance or program by 2 or more organization when a project is too complex or expensive.

Front 48

culture

Back 48

the set of key values, beliefs, understandings, and nroms that members of an organization share

Front 49

Visible Manifestations

Back 49

-symbols
-stories
-heroes
-slogans
-ceremonies

Front 50

Adaptability Culture

Back 50

emerges in an environment that requires fast response and high-risk decision making

Front 51

Achievement Culture

Back 51

concerned with serving specific customers without need of intense change. Values aggressiveness and willingness to work long and hard.

Front 52

Involvement Culture

Back 52

emphasizes on participation of employees to adapt rapidly to changing needs of environment. High Value on meeting employees needs with a caring, family like atmosphere.

Front 53

Consistency Culture

Back 53

consistency orientation for a stable environment. Supports and rewards a methodical, rational, orderly way of doing things.