Mgt 300 Test 1

Front 1

intellectual capital

Back 1

the collective brainpower or shared knowledge of a workforce

Front 2

knowledge worker

Back 2

someone whose mind is a critical asset to employers

Front 3

globalization

Back 3

the worldwide interdependence or resource flows, product markets, and business competition

Front 4

ethics

Back 4

a set of moral standards of what is "good" and "right" in one's behavior

Front 5

portfolio worker

Back 5

a worker with up to date skills that allow for job and career mobility

Front 6

open system

Back 6

organizations transforming resource inputs from the environment into product outputs

Front 7

productivity

Back 7

the quantity and quality of work performance, with resource utilization considered

Front 8

performance effectiveness

Back 8

an output measure of task or goal accomplishment

Front 9

performance efficiency

Back 9

an input measure of resource cost associated with goal accomplishment

Front 10

manager

Back 10

a person who supports, activates, and is responsible for the work of others

Front 11

top managers

Back 11

guide the performance of the organization as a whole or of one of its major parts

Front 12

middle managers

Back 12

oversee the work of large departments or divisions

Front 13

team leaders

Back 13

report to middle managers and supervise non managerial workers

Front 14

line managers

Back 14

directly contribute to producing the organization's goods or services

Front 15

staff managers

Back 15

use special technical expertise to advise and support the workers

Front 16

functional managers

Back 16

responsible for one area such as finance, marketing, production, personnel, accounting, or sales

Front 17

general managers

Back 17

are responsible for complex multifunctional units

Front 18

administrator

Back 18

a manager in a public or nonprofit organization

Front 19

accountability

Back 19

the requirement to show performance results to a supervisor

Front 20

effective manager

Back 20

helps others achieve high performance and satisfaction at work

Front 21

quality of work life

Back 21

the overall quality of human experience in the workplace

Front 22

upside down pyramid

Back 22

operating workers are at the top serving customers while managers are at the bottom supporting them

Front 23

management

Back 23

the process of planning, organizing, leading and controlling the use of resources to accomplish performance goals

Front 24

planning

Back 24

the process of setting objectives and determining what should be done to accomplish them

Front 25

organizing

Back 25

the process of assigning tasks, allocating resources, and coordinating work activities

Front 26

leading

Back 26

the process of arousing enthusiasm and inspiring efforts to achieve goals

Front 27

controlling

Back 27

the process of measuring performance and taking action to ensure desired results

Front 28

agenda setting

Back 28

developing action priorities for accomplishing goals and plans

Front 29

networking

Back 29

the process of creating positive relationships with people who can help advance agendas

Front 30

social capital

Back 30

a capacity to get things done with help and support of others

Front 31

learning

Back 31

a change in behavior that results from experience

Front 32

lifelong learning

Back 32

a continuous learning from daily experiences

Front 33

skill

Back 33

the ability to translate knowledge into action that results in desired performance

Front 34

technical skill

Back 34

the ability to use expertise to perform a task with with proficency

Front 35

human skill

Back 35

the ability to work well in cooperation with other people

Front 36

emotional intelligence

Back 36

the ability to manage ourselves and our relationships effectively

Front 37

managerial competency

Back 37

a skill-based capability for high performance in a management job

Front 38

general environment

Back 38

comprised of economic, legal-political, technological, sociocultural, and natural environment conditions

Front 39

internet censorship

Back 39

the deliberate blockage and denial of public access to information posted on the internet

Front 40

sustainable business

Back 40

meets both the needs of customers and protects the well-being of our natural environment

Front 41

sustainable innovation

Back 41

creates new products and production methods that have reduced environmental impact

Front 42

specific environment

Back 42

the people and groups with whom an organization interacts

Front 43

stakeholders

Back 43

persons, groups, and institutions directly affected by an organization

Front 44

value creation

Back 44

creating value for and satisfying needs of stakeholders

Front 45

competitive advantage

Back 45

allows an organization to deal with market and environmental forces better than its competitors

Front 46

strategic positioning

Back 46

results in an organization doing different things in different ways from one's major competitors

Front 47

environmental uncertainty

Back 47

a lack of complete information about the environment

Front 48

customer relationship management

Back 48

strategically tries to build lasting relationships with and to add value to customers

Front 49

supply chain management

Back 49

strategically links all operations dealing with resource supplies

Front 50

organizational effectiveness

Back 50

sustainable high performance in using resources to accomplish mission

Front 51

organizational culture

Back 51

the system of shared beliefs and values that guides behavior in organizations

Front 52

socialization

Back 52

the process through which new members learn the culture of an organization

Front 53

core values

Back 53

beliefs and values shared by organization members

Front 54

value based management

Back 54

actively develops, communicates, and enacts shared values