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13 Cards in this Set
- Front
- Back
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Management
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Process of working with and through others to achieve organizational objectives efficiently and ethically.
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Organizational Behavior (OB)
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Interdisciplinary field dedicated to better understanding and managing people at work.
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Theory Y
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McGregor's modern and positvie assumption about employees being responsible and creative.
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Total quality management (TQM)
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An organizational culture dedicated to training, continuous improvement, and customer satisfaction.
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Contingency approach
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Using management tools and techniques in a situationally appropriate manner; avoiding the one-best-way method.
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human capital
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productive potential of one's knowledge and actions
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Social capital
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The productive potential of strong, trusting, and cooperative relationships.
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Positve organizational behavior (POB)
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The study and improvement of employees' positive attributes and capabilities
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E-business
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Running the entire business via the Internet
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Ethics
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Study of moral issues
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Corporate social responsibility
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Corporate are expected to go above and beyond following the law and making a profit.
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Decision tree
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Graphical representation of the process underlying decision making
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whistle-blowing
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reporting unethical/illegal acts to outside third parties
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