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13 Cards in this Set
- Front
- Back
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Which of the following is not an element of the communication model?
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Decoder
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Communication is..
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The Transfer of information and understanding from one person to another
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A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback
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Media richness indicates how well a particular medium conveys information and promotes learning.
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A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now. Generally, which of the following should the manager use?
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Newsletter
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Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this?
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Call a meeting of managers
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Yue worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication.
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Encoding ( translating a message into understandable symbols or language.)
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____ is likely to cause a semantic barrier to communication...
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Jargon (terminology specific to a particular profession or group)
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Which of the following is a "do" when attempting to improve communication?
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Smile (Do’s are eye contact, lean toward the speaker, speak at a moderate rate, speak in a quiet and reassuring tone, smile and show animation, occasionally nod head in agreement, and be aware of your facial expressions.)
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Which of the following indicates how official communications should be routed?
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Organizational Chart
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The more management levels through which a message passes
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The more distorted the message may become
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Which of the following is characteristic of telecommuting
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Increased ability to hire certain workers, such as disabled people.
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When thieves use your name and good credit rating to get cash or buy things, it is known as
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Identity Thief
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People comprehend about a ____ of a typical verbal message...
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Third
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