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49 Cards in this Set
- Front
- Back
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_________ takes place in the evaluation process when an improper emphasis is given to various job elements
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Distortion
page 182 |
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According to Herzberg's two-factor theory, all of the following are hygiene factors
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Pay Status
Job Security Working conditions Fringe benefits Policies and procedures Interpersonal relationships page 126 |
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Which of the following would be considered an artifact or creation
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Technology, art, visible and audible behavior patterns
(annual reports, newletters, wall dividers and furniture page 40 |
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In 1886 an engineer named Frederick W. Taylor presented a paper at a national meeting of engineers that was tilted
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The Engineer as an Economist
page 10 |
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An organization structure is a
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formal pattern of activities and interrelationship among the various sub units of the organizations
page 22 |
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Who among the following would be the least suited to an open pay system
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(opposite of sales person)
Open Pay is optimized where individual output or performance can be measured. page 191 |
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High conflict between job and family roles relets a high level of the societal value of
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High masculinity
page 37 |
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in the agricultural era ______________ was /were the core factors in achieving competitive advantage
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land
page 7 |
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_______________ is the process by which organization bring new employees into the culture
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Socialization
page 59 |
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Victims who can't tolerate bullying leave the organization through
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Retirement, illness or choice
page 225 |
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____________ results in a description of how one job differs from another in terms of the demands, activities and skill required.
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Job analysis
page 154 |
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A manager is in a better position to make optimal decision if he or she knows the ________________ of an employee.
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Attitudes, perceptions and mental abilities
page 69 |
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Mental ability can be divided into all of the following sub categories
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Verbal fluency, comprehension
Spatial orientation Inductive & deductive reasoning Associative memory |
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Motivation is made up of all the following components
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direction, intensity & persistence
page 147 |
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Vroom defines __________ as a process governing choices among alternative forms of voluntary activity
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Motivation
page 132 |
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The cognitive component of an attitude consists of a person's
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perception, opinions and beliefs
page 75 |
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Individuals who perform job analysis gather information about all of the following aspects of a job
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Content
Requirements Context page 154 |
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Communications about and by heroes helps create a sense of
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Positive effectiveness
page 43 |
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The __________ component of an attitude refers to the tendency of a person to act in a certain way toward someone or something
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behavioral
page 75 |
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Employees who _________________ capture a managers attention more quickly
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make forceful requests, are superior performers or are more respected
page 100 |
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All of the following activities comprise the accommadation stage
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- Establish a new interpersonal relationship w/both co-workers and supervisors
- Learning the task required to perform the job - Clarifying their role in organization and group - Evaluating the progress they are making towards satisfying the demands of the job page 50 |
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Perception includes the interpretation of objects, symbols and people in light of ____________________.
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environment.
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Hofstede's four value dimension are
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Power distance
Individualism Uncertainty avoidance Masculinity page 36 |
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Which schema would a manager most likely use when interviewing job applicants
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Person - based
page98 |
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_______________ refers to the individuals belief regarding the likelihood that a particular behavior will be followed by a particular outcome
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Expectancy
page 144 |
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Which of the following sequences do both the Pygmalion and Golem effect follow
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Four-stage sequence
Pygmalion - positive actions to meet expectations Golem - negative actions to meet LOW expectations |
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Mary Kay Inc, uses the full range of ______________ to motivate its one million beauty consultants in 34 markets worldwide.
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Maslow's needs
page 125 |
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The foreman constantly nags the bricklayers to work faster. When the wall is finished, he stop nagging. This is an example of _____________ reinforcement
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Negative
page 187 |
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All of the following are types of organizational citizenship behaviors OCB's
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Altruism, courtesy, compliance, civic virtue and sportsmanship
page 129 |
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All of the following can be measured quantiatively
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Quantity and quality of output
Absenteeism Tardiness Turnover Objective outcomes page 152 |
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The competitive forces facing managers are led by ______________ changes and increasing globalization
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technological
page 5 |
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When a individual perceives that he or she is being mistreated by a manager, the preference for misbehaving ___________
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may increase
page 217 |
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The American economy has shifted from being a factory-oriented to being dominated by ______________
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service and knowledge management
page 156 |
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Attribution theory attempts to explain the __________ of behavior
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Why
page 101 |
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According to a study conducted by The Conference Board, _______ of employees are just "showing up to collect a paycheck
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50%
page 79 |
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Job analysis in the office environment must pay particular attention to __________ factors
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human
page 157 |
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All of the following are forms of physical aggression
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Attack with fists, pushing, slapping, weapons
Direct dimensions - homicide, assault, sexual assault, dirty looks, interrupting others Indirect dimensions - theft, sabotage, defacing property, consuming needed resources exhibit 8.3 page 223 |
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Employees sharing similar _____________ should report similar job characteristics
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Perceptions
Job design Social setting page 219 |
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Fitzgerald and colleagues suggest that sexual harassment misbehavior includes all of the following facets
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Quid pro quo
Hostile work environment Psychological page 221 |
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To achieve maximum effectiveness, reward systems must be carefully linked to employee _________________.
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performance
page 179 |
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If feedback sources are concerned about the use of their ratings, they tend to ______________.
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Inflate such rating
page 186 |
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The major financial employee benefit in most organizations is _____________________.
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pension plan
page 193 |
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Which of the following statements about power is ture?
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Power is ability to get someone to do something you need done or make things happen in away you want them to happen
page 19 |
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The most efficient misbehavior intervention point is ___________________.
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Pre-employment phase
page 219 |
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Research shows that behavior women consider secual, men often interpret as ____________.
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friendly
page 222 |
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J.M. Juran and W. Edwards Deming in 1950, introduced the importance of _____________ to the public.
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quality
page 26 |
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____________ occurs when the evaluation does not focus on all aspects of the job.
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Deficiency
page 182 |
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Deloitte Touche has undertaken al of the floowing initiatives to help its female employees break the " glass ceiling"
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- Decreasing the level of travel to allow them to better balance work and their personal lives
- Enhancing career opportunities for women - Making diversity management a key priority page 72 |
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___________at work is the effort of an individual to inflict harm on other with whom the person works or has worked or on the organization.
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Aggression
page 222 |
