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53 Cards in this Set
- Front
- Back
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What is the set of activities carried out before, during, and after meetings to help a group achieve its own outcomes?
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Facilitation
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Someone who helps a team through monitoring and improving its intermal process-such as how member communicate, make decisions, or resolve conflict is known as a?
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Facilitator or Process Consultant
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How a team achieves its goals(e.g., methods, procedures, tools, and norms of interaction is known as?
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Team's Process
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What a team is doing(e.g., goals, task agenda items, subjects discussed, decisions made is know as?
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Team's content
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What can a Team Facilitator contribute?
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Helps team define its goals
Helps team assess their needs and skills Help keep discussions on track Ensure individual members take responsibility for team process and outcomes |
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What are the Three Types of Behaviors?
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1) Task Related focus on the content of the meeting;(initiating/giving seeking info/clarifying/summarizing/consensus testing
2) Maintenance-Related relates to the process of how the group works.(Harmonizing & compromising/gate keeping/diagnosing/standard setting) 3) Dysfunctional undermine the teams progress.(blocking,dominating,withdrawing,self-seeking) |
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What are some strategies a facilitator can use to ensure all members of the team are on the same page and not disruptive?(Facilitative Preventions)
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Establish Ground rules and define roles.
Get agreement on process/content/outcome. Stay neutral but be positive. Suggest a process. Educate the group and get the group to take responsibility for its actions. |
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What are some interventions a facilitator can do or say to keep a team on track?
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Play dumb
Maintain/regain groups focus Encourage but don't get sucked into the group State what is going on |
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What are some characteristics associated with "problem people"?
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Silent ones, Heckler, Fighters, early leavers, latecomers, the whisperer, the Griper, Sidetrackers.
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The ability to view a situation without personal bias is known as what?
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Objectivity
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The process by which several possibilities are considered and prioritized, resulting in a clear choice of one option over others is knows as?
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Decision Making
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What is Step 1 in the Decision Making Process?
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Identify the Core Issues-The WHAT
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What is Step 2 in the Decision Making Process?
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Determine a Decision-Making Approach-The HOW will your group make the decision
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What is Step 3 in the Decision Making process?
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Generate Options-Consider other ideas
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What is Step 4 in the Decision Making Process?
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Research options-Crucial step. Make sure you have gathered all the data.
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What is step 5 in the Decision-Making Process?
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Evaluate options-too many can cause indecisiveness and cause the condition known as analysis paralysis.
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What is step 6 in the Decision-Making Process?
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Reach a decision
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What is step 7 in the Decision-Making process?
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Implement and Monitor the decision.
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What term is given when identifying your and the other parties' priorities and determining the option(s) available that meet both set of needs?
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Collaborative decision Making
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What is the PDCA Cycle?
What is the most important step in the cycle? |
Plan, Do, Check, and Act (PDCA)
Planning is the most important step. |
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What tool is used to stimulate and capture creative thoughts and ideas?
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Brainstorming
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In this technique of brainstorming, group members participate in a structured order. What is this technique called?
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Round Robin Brainstorming
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What brainstorming technique can help eliminate the negative impact that status differences may have on a problem-solving group?
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Nominal Group Technique(NGT)
Members write ideas on index cards |
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What method provides useful means to organize and produce agreement on categories of ideas?
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The affinitizing method.
Groups ideas together into more manageable ideas. |
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What technique can be used with a brainstormed list of topics or a pared down list of affinitized categories?
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Multivoting
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What type of thinking is starting with a problem and working to move toward a solutions?
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Convergent thinking
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What type of thinking involves generating new ways to view a problem and seeking out novel alternatives to the problem?
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Divergent thinking
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What is stage 1 of the creative Problem Solving process?
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Preparation
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What is stage 2 of the creative problem solving process?
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Incubation
Think on it |
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What is stage 3 of the creative problem solving process?
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Illumination-recognize insight
Known as the AHA! Stage |
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What is the 4th stage of the creative problem solving process?
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Verification
Evaluate the creative solution, ask for feedback. |
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To fix a problem or create something new by thinking of other products, people, animals, or social units that perform similar acts is called the what method?
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Analogy Method
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When creative ideas or suggestions are met with negative responses, these responses are known as what?
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Idea Killers
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Statements that help continue conversations focused on creative problem solving and stimulate further creative ideas are known as what?
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Idea Growers
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The P-P-C technique can provide feedback and encourage employees even if you think and idea is ill-conceived. What does PPC stand for?
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Positives
Possibilities Concerns |
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A room or office space set aside that can become a safe haven for generating innovative, creative ideas is knows as what?
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Innovation chamber
Rules posted such as; Criticism free, all ideas welcome, all who enter must participate, if no deviant ideas emerge, then session is less than successful. |
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In coaching words or actions that denote concern or acceptance is called what?
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supportive behavior
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Supportive behaviors gall into three categories, what are they?
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Verbal
Tangible Active(listening and asking questions) |
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In coaching, initiating and structuring actions and discussions is called what?
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Initiating Behaviors
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What is used to address personal or attitudinal problems rather than those related to an individual's ability?
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Counseling
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A method of counseling that include probing, questioning and discussing specific problems and possible solutions is known as?
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Directive methods
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Another method of counseling which involves being a good listener and sounding board is called?
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Non-directive approach
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What are 5 steps of helping others set goals?
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PCDCP
Prepare Clarify Decide Commit Participate |
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Information that enables individuals or groups to compare actual performance with a given standard or expectations is known as?
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Feedback
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What are 3 sources of feedback?
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Others, the task itself, and self-honest evaluations.
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What are 2 tips for giving feedback?
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Prepare a script
Examine your motives |
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Another method of counseling which involves being a good listener and sounding board is called?
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Non-directive approach
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What are 5 steps of helping others set goals?
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PCDCP
Prepare Clarify Decide Commit Participate |
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Information that enables individuals or groups to compare actual performance with a given standard or expectations is known as?
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Feedback
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What are 3 sources of feedback?
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Others, the task itself, and self-honest evaluations.
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What are some tips for giving feedback?
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Prepare a script
Examine your motives Ask for input Offer help, support, suggestions Clarify expectations |
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What are some tips for receiving Feedback?
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Keep a performance folder
Evaluate your own progress regularly Let someone know if your personal life is affecting your work |
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True or false; Coaching is an effective way to facilitate personal and organizational performance improvement and success.
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True
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