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27 Cards in this Set
- Front
- Back
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What is a goal?
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A desired future state that that organization attempts to realize.
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What is a plan?
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A blueprint specifying the resource allocation, schedules, and other actions necessary for attaining goals.
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What is a mission?
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Organization's reason for existence
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What is a mission statement?
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Broadly stated definition of org's basic business scope and operations that distinguishes it from similar types of orgs.
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Strategic Goals
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Where the org wants to be in the future
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Strategic Plans
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Action Steps
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Tactical Goals
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Goals that define the outcomes the major divisions and departments must achieve
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Operational Goals
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Specific, measurable results expected from departments, work groups, and individuals
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Operational Plans
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Organization's lower levers that specify action steps toward achieving operational goals
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Short-term Planning
Time Frame? What type of goals? |
<1year
Operational Goals |
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Intermediate-Term Planning
Time Frame? Type of Goals? |
1-2years
Tactical Goals |
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Long Term Planning
Time Frame? Type of Goals? |
>2 years
Strategic Goals |
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Goal Characteristics (5)
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Specific and Measurable
Cover key result areas challenging but realistic Defined time period Linked to rewards |
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Model of MBO Process
(Four Steps) |
Step 1: Setting goals
Step 2: developing action plans Step 3: Reviewing Progress Step 4: Appraising overall performance |
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MBO Benefits
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*Manager and employee efforts are focused on activities that will lead to goal attainment
*performance ban be improved at all company levels. *Employees are motivated *Departmental and individual goals are aligned with company goals. |
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What is a Program?
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Complex set of objectives and plans to achieve an important, one0time organizational goal
ex: File conversion (paper to digital) |
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What is a Project?
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Similar to a program, but generally smaller in scope and complexity
ex: Renovating Business offices |
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What is a single-use plan?
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Goals that are not likely to be repeated
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What are standing plans?
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Tasks performed repeatedly
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What are contingency Plans?
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Unexpected conditions
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Three Stages of Crisis Mgmt
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*Prevention
*Preparation *Containment |
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Prevention
(Three Stages of Crisis Mgmt) |
*Build trusting relationship w/ key stakeholders
*open communication |
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Preparation
(Three Stages of Crisis Mgmt) |
*Crisis Mgmt team and plan
*Establish and effective communications system |
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Containment
(Three Stages of Crisis Mgmt) |
*Activate the crisis mgmt plan
*Get the awful truth out *Meet safety and emotional needs *Return to business |
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Core competence
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something the organization does especially well in comparison to its competitors
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Synergy
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A joint effect that is greater than the sum of the parts acting together
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Value
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the combination of benefits received and costs paid
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