Mgmt 371 – Lots And Lots Of Notes

Front 1

Management

Back 1

The process of working with people and resources to accomplish organizational goals efficiently, effective

Front 2

Planning

Back 2

systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue. analyzing current situations, anticipating the future, determining objectives, deciding in what types of activities the company will engage

Front 3

Organizing

Back 3

assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals. Attracting people to the organization, specifying job responsibilities, grouping jobs into work units, marshaling and allocating resources

Front 4

Leading

Back 4

stimulating people to be high performers

Front 5

Controlling

Back 5

monitoring performance and making needed changes.

Front 6

Top-level managers

Back 6

Senior executives responsible for the overall management and effectiveness of the organization.

Front 7

Middle-level managers

Back 7

Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives.

Front 8

Frontline managers

Back 8

Lower-level managers who execute the operations of the organization

Front 9

Team leaders

Back 9

employees who are responsible for facilitating successful team performance

Front 10

Technical skills

Back 10

The ability to perform a specialized task involving a particular method or process

Front 11

Conceptual and decision skills

Back 11

Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members

Front 12

Interpersonal and communication skills

Back 12

people skills; the ability to lead, motivate, and communicate effectively with others

Front 13

Emotional intelligence

Back 13

the skills of understanding yourself, managing yourself, and dealing effectively with others

Front 14

Diversity

Back 14

The labor force will continue to grow more diverse. Fast growth of “older workers” will occur to the point that approximately 1 out of 4 workers will be 55 and older. Hispanics will grow to about 18 percent and Asians to about 6 percent of the labor force. A higher percentage of women than men will join the labor force. White (non-Hispanic) workers’ participation in the labor force will drop from 68 to 64 percent.

Front 15

Business operates on a global scale

Back 15

Globalization, Internet

Front 16

Knowledge management

Back 16

Practices aimed at discovering and harnessing an organization’s intellectual resources. Collaboration boosts performance. Requires productive communications among different departments, divisions, or other subunits of the organization

Front 17

Knowledge workers

Back 17

Have expertise, skills, wisdom and relationships

Front 18

Quality

Back 18

The excellence of your product (goods or services). Preventing defects before they occur. Achieving zero defects in manufacturing. Designing products for quality.

Front 19

Innovation

Back 19

the introduction of new goods and services. often the most important innovation is not the product itself, but how it is delivered

Front 20

Dependability

Back 20

The speed and dependability with which an organization delivers what customers want

Front 21

Speed

Back 21

Fast and timely execution, response, and delivery of results

Front 22

Cost competitiveness

Back 22

Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.