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49 Cards in this Set
- Front
- Back
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This process has the following functions:
Ensures that competent employees are identified and selected Provides employees with up-to-date knowledge and skills Ensures that the organization retains competent and high-performing employees |
Human Resource Management Process (HRM Process)
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self-managed teams
decentralized decision making training programs flexible job assignments open communication performance-based compensation these are all examples of what? |
High performance work practices
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Employee labor unions
Governmental laws and regulations Demographic trends Affirmative action these are all examples of what? |
Environmental factors that affect HRM (Human resource management)
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This is an attempt by government employers, contractors and educators to provide opportunities to individuals who have been historically discriminated against
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Affirmative action
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supporters of _______ ______ will argue that it:
achieves economic and occupational equity corrects past wrongs eliminates stereotyping creates role models |
Affirmative action
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opposers of _____ _______ will argue that it:
fights discrimination with discrimination puts group rights before individual rights reinforces stereotypes punishes the innocent |
Affirmative Action
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this is the process by which managers ensure they have the right number and kinds of people in the right places at the right times, who are capable of effectively and efficiently performing their tasks
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Human Resource Planning (HR Planning)
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this helps avoid sudden talent shortages and surpluses
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HR Planning
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a review of the current make-up of the organization's current resources
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Human Resource (Talent) Inventory
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assessing current human resources, then assessing future human resource needs are the two steps in what?
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HR Planning
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an assessment that defines a job and the behaviors necessary to perform the job
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Job analysis
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a written statement that describes a job
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Job description
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a written statement of the minimum qualifications that a person must possess to perform a given job successfully
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Job specification
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the process of locating, identifying, and attracting capable applicants to an organization
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Recruitment
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the process of reducing a surplus of employees in the workforce of an organization
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Decruitment
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Examples of ___________ options include:
Early retirement Job sharing Firing Layoffs Transfers |
Decruitment
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True or False:
Major sources for potential job candidates include college recruiting, company web sites, internet, or employee referrals |
True.
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the process of relating to an applicant both the positive and the negative aspects of the job
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Realistic job preview
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this encourages mismatched applicants to withdraw their applications, and aligns successful applicants' expectations with actual job conditions, thus reducing turnover
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Realistic job preview
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the process of screening job applicants to ensure that qualified candidates are hired
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Selection process
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an exercise in predicting which applicants, if hired, will be successful in performing well on the criteria the organization uses to evaluate performance
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Selection
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a relationship between the selection device used and some relevant criterion for successful performance in an organization
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Validity
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the degree of consistency or dependability in measurement
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Reliability
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The following are all Selection tools except:
a. Application forms b. Written tests c. Simulation of work d. Interviews e. Horoscopes |
e. Horoscopes. No one believes in horoscopes.
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All of the following are traditional training methods except:
a. On-the-job training b. E-learning c. Mentoring and coaching d. Workbooks/manuals |
b. E-learning.
E-learning is a technology based training method. |
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All of the following are traditional training methods except:
a. Experiential exercises b. Classroom lectures c. Job rotation d. Videotapes |
d. Videotapes
Videotapes is a technology based training method. |
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T/F:
Orientation is the teaching of job skills to a new employee. |
False. Training is the teaching of the actual skills, orientation is helping the employee understand his relative position within the organization or work unit.
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a process (or system) of establishing performance standards and appraising employee performance
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Performance Management System
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this is typically conducted by one's supervisor
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Performance management
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All of the following are methods of performance appraisal except:
a. written essays b. critical incidents c. graphic rating scales d. BARS e. Multiperson comparisons f. MBO g. 360 degree appraisals h. All of the above are performance appraisal methods |
h. All of the above
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The following is an example of which type of performance appraisal method?
Dimension: Interacting with customers 5 Employee greets regular customers by name and offers customer’s usual beverage 4 3 Employee smiles and asks to be of service to the customer 2 1 Employee ignores customer until customer waves money or yells loudly |
BARS Rating Dimension
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The following is an example of which kind of performance appraisal method - graphic rating scale or critical incident?
Unsatisfactory Average Superior Dependability 1 2 3 4 5 Initiative 1 2 3 4 5 Flexibility 1 2 3 4 5 Customer Service Orientation 1 2 3 4 5 |
Graphic rating scale
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a system that seeks to align employees' goals with the goals of the organization. This ensures that everyone is clear about what they should be doing, and how that is beneficial to the whole organization.- when a subordinate and supervisor agree in advance on specific performance goals, and the subordinate is appraised on meeting those goals
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MBO - Management by Objectives
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T/F:
A fair compensation systems impacts the strategic performance of the firm. |
True. It also helps attract and retain high-performance employees
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T/F:
A fair compensation system only helps attract high-performance employees. It is not an important factor in retaining said employees. |
False. It does all of these things.
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Pay is based on all but which one of the following:
a. Job evaluation b. Peer evaluations c. Salary surveys d. Individual skills and performance |
b. Peer evaluations.
Your peers do not help decide how much you earn. |
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The size of the company, management philosophy, unionization, type of job, and employee's tenure and performance all affect what?
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His compensation and benefits
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Are the following mandated or voluntary benefits?
Worker's Compensation Unemployment compensation Social ecurity ADEA and OWBPA provisions |
Mandatory
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Are the following mandated or voluntary benefits?
COBRA and HIPAA provisions FMLA provisions Election and jury leaves Military time off |
Mandatory
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Are the following mandated or voluntary benefits?
Severance pay Health care for retirees Pension plans IRAs, 401 (k), 467 plans |
Voluntary
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Are the following mandated or voluntary benefits?
PPO, HMO, CDH plans Disability insurnace Holidays and Vacation |
Voluntary
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the planned elimination of jobs in an organization
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Downsizing
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On-site child care
Summer day camps Flextime Job sharing Leave for personal matters Flexible job hours When employers offer these to employees, they are trying to create what? |
Work-life balance
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The following are all ways in which an employer can lower employee health care costs except:
a. charging unhealthy employees more for health care costs b. giving financial incentives for healthy lifestyles c. public shaming of unhealthy employees d. designing wellness programs for employees |
c. Public shaming
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appraisal method in which feedback is obtained from subordinates, peers, and superiors
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360 degree appraisal
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subjective judgments about employee characteristics related to performance, such as initiative, leadership, attitude,
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Trait appraisal
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a subjective judgment about observable aspects of performance, focusing on behaviors of the employee (does he blame others for this or that, does he try to improve his performance?)
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Behavioral appraisal
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T/F?
Performance appraisals are generally done once a year, or at the end of a project. |
False. PA's are done throughout the year to create a shared understanding of the job performance required.
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Worker's compensation, social security, and unemployment insurance are the three basic what?
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Required benefits
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