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31 Cards in this Set
- Front
- Back
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Trust
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a reciprocal faith in others intentions and behaviors
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roles
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behavioral expectations for specific positions
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norms
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help organizational members determine right from wrong
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psychological safety
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shared belief within a team that climate is safe for risk taking
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process loss
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how groups performance may fall short of potential performance
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LMX Model
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managers need to be careful that they do not create homogenous work environment
has ingroup and outgroup |
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leadership prototypes
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aggressiveness, self confidence and callousness traits to leadership - hitler, mussolini
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transactional leadership
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installed high end security systems to make sure employees aren't stealing, has monthly meetings about revenue
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best way to assess leadership
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see how well they interact with people
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transformational leadership strategies
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individualized consideration
intellectual stimulation inspirational motivation idealized influence |
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adelphi technique
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nominal group technique is useful when face to face discussions are impractical and conflict impairs communication
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escalation of commitment
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works on something past deadline even though he doesn't have to because he wants to finish
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reduction of salience to increase psychological safety
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change location of meeting less formal
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name two types of functions of groups
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organizational and individual
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tuckmans model
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forming
norming storming performing adjourning |
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social loafing
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tendency for individual effort to decrease as group increases
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dysfunctional conflict
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conflict that threatens organizations interest
always personality conflicts |
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succesful conflict management outcomes
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learning, agreements, stronger relationships
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name an example of semantic barriers
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illegible hand writing
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rational model
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managers are objective and posses all the information to make decisions
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collaboration
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basic method for clan culture achieving effectively
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Refreezing
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help employees integrate the changed behavior ito tasks
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observable artifacts
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most visible layer of org culture
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lewins change model
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unfreeze change
refreeze |
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espoused values
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clearly stated norms of company
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optimizing
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solving problems by producing best possible solution
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bounded rationality
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decision makers are constrained by factors
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directive style
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low tolerance for ambiguity
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personal barrier
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tendency to judge others
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physical barrier
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poor cell phone reception
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ways to build trust
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communication
support respect fairness |
