Mgmt 320

Front 1

What are four ineffective reactions to D-M?

Back 1

-Relaxed Avoidance "There's no point in doing anything; nothing bad is going to happen"
-Relaxed Change ("satisficing") "Why not just take the easy way out"
-Defensive Avoidance "There is no reason for me to explore other solution alternatives"
-Panic "This is so stressful, I've got to do something-anything-to get rid of the problem!"

Front 2

What requires managers to report and justify work results to the managers above them or the responsibility for performing assigned tasks?

Back 2

accountability

Front 3

what refers to the rights inherited in a managerial position to make decisions, give orders, and utilize resources?

Back 3

authority

Front 4

what is the obligation you have to perform the tasks assigned to you?

Back 4

responsibility; with more authority comes more responsibility

Front 5

the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy?

Back 5

Delegation

Front 6

What D-M bias occurs when managers use more information readily available from memory to make judgements?

Back 6

Availability Bias

Front 7

what D-M bias occurs when people seek information to support their view points and discount data that does not?

Back 7

Confirmation Bias

Front 8

What bias is the tendency to generalize from a small sample or a single event?

Back 8

representativeness bias

Front 9

what bias occurs when managers add up all the money already spent on a project and conclude it is too costly to simply abandon it?

Back 9

sunk cost bias

Front 10

what bias is the tendency to make decisions based on an initial figure?

Back 10

anchoring and adjustment bias

Front 11

what bias occurs when decision-makers increase their commitment to a project despite negative information about it?

Back 11

escalation of commitment bias

Front 12

What are four ways the visible culture is transmitted?

Back 12

-Clan Culture: encourages collaboration among employees
-Adhocracy Culture: encourages employees to take risk and experiment with new ideas
-Market Culture: Employees are expected to work hard, react fast, and deliver quality work on time
-Hierarchy Culture: companies that have a formalized structured work environment aimed at achieving effectiveness through a variety of control mechanisms.

Front 13

what are 3 cultures for enhancing economic performance?

Back 13

-strength perspective "Success results when a firm has a strong Culture"
-fit perspective "Success occurs when culture fits with the firm's business context"
-adaptive perspective "Success results when culture helps the firm adapt"

Front 14

What are the four stages in an organization's life cycle?

Back 14

1. The Birth Stage
2. The Youth Stage
3. The Midlife Stage
4. The Maturity Stage

Front 15

to determine, by observation and analysis, the basic elements of a job

Back 15

job analysis

Front 16

summarizes what the holder of the job does and how and why he or she does it

Back 16

job description

Front 17

describes the minimum qualifications a person must have to perform the job successfully

Back 17

job specification

Front 18

refers to educating technical and operational employees in how to better do their current jobs

Back 18

training

Front 19

refers to educating professionals and managers in the skills they need to do their jobs in the future

Back 19

development