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37 Cards in this Set
- Front
- Back
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What is management?
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The process of working with others in order to achieve organizational goals.
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What is the historical perspective on management?
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-Bureaucracy = key
-Management by control -People are to be used and controled -Internal focus -Communication and technology used to control |
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What is the modern perspective on management?
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-External focus
-Focus on collaboration and teamwork -Management through learning -Communication and Technology used to empower -Flexible and involved people = key to success |
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What is the contemporary manager's roles?
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-Acts as internal consultant
-Continuously learning -Delegates and expects results -Uses formal and informal communication channels -Creates and uses networks to share information and make decisions |
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What are the 4 major functions of management?
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Planning
Organization Leading Controlling |
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What is Planning as a major function?
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Determining the desired position in the future of a company, and how to get there.
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What is Organizing as a major function?
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Creating jobs, grouping jobs, establishing patterns of authority among jobs.
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What is Leading as a major function?
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To motivate members of the organization towards the organizational goals
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What is Controlling as major function?
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Process of monitoring and correcting the actions of the organization to keep them going towards the goal.
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What are Mintzberg's three managerial role categories?
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-Interpersonal
-Informational -Decisional |
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What are the three Interpersonal roles? (Mintzberg)
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-Figurehead
-Leader -Liason |
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What are the three Informational roles? (Mintzberg)
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-Monitor
-Disseminator -Spokesperson |
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What are the four Decisional roles? (Mintzberg)
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-Entrepreneur
-Disturbance Handler -Resource Allocator -Negotiator |
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What is the role of a Figurehead?
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-Symbolic
-Externally visible |
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What is the role of a Leader?
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-Creates vision
-Shows why something is occurring -Internally visible |
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What is the role of a Liaison?
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-Builds networks
-Boundary control |
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What is the role of a Monitor?
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-Scans for information
-Looks after internal and external |
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What is the role of a Disseminator?
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Transmits and communicates
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What is the role of a Spokesperson?
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Transmits and communicate to the public.
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What is the role of a Entrepreneur?
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-Initiates creativity and innovation
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What is the role of a Disturbance Handler?
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Deals with unplanned problems
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What is the role of a Resource Allocator?
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Oversees allocation of all resources
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What is the role of a Negotiator?
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-Helps people with priorities
-Negotiates with other organizations. |
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What are the three levels of management?
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-Strategic Management
-Tactical Management -Operation Management |
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What does Strategic Management deal with?
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Establishing the end goal.
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What does Tactical Management deal with?
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How to get to the end goal.
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What does Operational Management deal with?
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Watches over the process of getting towards the end goal.
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Who were the contributors to the Classical Theory?
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Frederick Taylor, Max Weber, and Henri Fayol
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Who were the contributors to the Behavioral Theory?
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Elton Mayo, Fritz Roethlisberger, and William Dickson
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Who were the contributors to the Decision Theory?
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Herbert Simon, James March
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Who were the contributors to the Systems Theory?
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Chester Barnard, Peter Senge
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Who were the contributors to the Contingency Theory?
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Joan Woodward, Paul Lawrence, and Jay Lorsch
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What are the three Traditional Views on management?
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-Scientific Management
-Bureaucratic Model -Administrative Management Theory |
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What are the characteristics of Scientific Management?
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-Frederick W. Taylor
-Observation and experience -Scientific methods -Efficient task performance -Specialization -"One Best Way" -Training workers in identified methods |
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What are characteristics of the Bureaucratic Model?
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-Max Weber
-Authority and Structure -Depersonalization and hierarchy for honorable reasons -Division of Labor based on specialization -Set rules and rights + duties of workers -Set procedures to deal with work situations -Impersonality of relationships -Promotions and Selection based on competence |
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What are the characteristics of the Administrative Management Theory?
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-Henri Fayol
-Operating principle based on unity of command - exception principle (if something isn't normal, talk to manager, if not, don't.) -Span of control (people report to manager) -Scalar principle |
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What are Moderating Influences?
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-Behavioral Sciences
-Quantitative Sciences |
