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79 Cards in this Set
- Front
- Back
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What is the name of the ability of managers to inspire confidence and gain support among others?
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leadership
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In selecting senior manages at a company, what is the most important skill required?
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leadership
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Management is getting things done through others, but leadership is providing what to employees about an organizations future?
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vision
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Power ist he ability to influence decisions and control resources but authority is the formal right to do what?
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formal right to control resources
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What kind of power comes from the authentic right of a leader to make reqests of people?
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legitimate power
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What kind of power comes from a leaders ability to give peole special things of value in return for their effors?
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reward
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What kind of power results from a leader's ability to force people t do something?
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coercive
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What kind of power comes from a leaders special knowledge and unique background?
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expert
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What kind of power comes from peopes loyalty to the leader?
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referent
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What power exists among with the people being led, based on the legal or ethical rights of employees?
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subordinate
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What is it called when leaders show other with their own actions what they want people to do?
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leading by example
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What is it called when a leader demands compliance from others?
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assertiveness
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What kind of leadership appleas to individuals reason and logic?
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rationality
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What kind fo leadership involves getting other to like you?
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ingratiation
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What kind of informal group is formed b a leader in order to get more people supporting him?
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coalition
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Which is probaly the most important personal trait for a leader to be effective?
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power motive
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Autocratic leaders retain most of the authoiry for themselves, but what kind of leaders share deciion making with the group members?
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participative leader
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What kind fo leadership adapt the leaders style to the requiremens of the particular group and what is happening at the time?
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situational leadership
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Entrepreneurs often are poor leaders of their employees because they focus mainly on which group of individuals?
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customers
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What is a leaders ability to influence others based on charm, magnetism, insipiration, and emotion?
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charisma
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What is the name f an experienced individual who develops a junior persons abilities through tutorin, guidance, and support?
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mentor
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What is the name for the process of exhanging information verbally, in writing, and in actions?
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communication
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First a personmust do what to the information they they want to communicate to another person?
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encode
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After recieving this information, what does the receiving person need to do with it before being able to understand and act on it?
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decode
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what is the name for the response that ocmes back from a person who is communicated with?
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feedback
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what is the name for unwanted interference that is an obstacle to clear communication?
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noise
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What are 3 examples of non verbal communication?
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gestures, body language, voice quality, louodness, dress
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What is the name for official infortmation pathways?
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formal communicatin channel
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what is an advantage of management by walking around?
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new communications channels
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What isa problem with management by walking around?
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breaks principla of unity of command
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What can a manger to do to encourage upward communication in an organizaation?
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suggestion box
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what ist he nickname for the informal communications network in an organization?
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grapevine
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What is it called when somone refuses to admit the truth of distasteful information?
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denial
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What is it called when people recieve more information than they can handle?
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overload
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What is a major communication problem with the use of electronic mail?
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sounds more harsj, no non verbal cues
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What can two peopel do first to enhance the subsequent smooth flow of their conversation?
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breaking the ice
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What is the alternative to passive communication?
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assertive
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what is one of the easiest and most effective ways to show others that you are a good listerner?
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pause
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what kind of verbal shorthand should you avoid, if you want to improve communication by using a common vocabulary?
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acronyms, slang
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in dealing with people who dont speak your language natively, what kinds of words or phrases should you avoid?
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idioms, analogies, similies, metaphors, jokes
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What are at least two key ways to conduct more effective meetings?
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dont wander, agenda, brief meetings, start on time, no electronic distractions.
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a key rule of succes in organizaiton politics is to never burn
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your bridges behind you
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what is it called when people pretend to be nice while working to undermind other persons?
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backstabbing
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what is the nickname for territorial games inw hich different groups compete for power and authority?
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turf wars
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What is the name for a group of individuals who have complementary skills and are organized to achieve a common goal?
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team
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What is a slefmanged work team responsible for?
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an entire work process or segment
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How much productivity improvement normally results from the creation fo a self managed work team?
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10-20%
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In general, what kind of employees ar eneeds in order to make a work team effective?
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motivated, high qualified, ehtusiams
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How long does a project team stay together?
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temporarily, until goal is achieved or not achieved
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Who in an organization does a project manager normally report to?
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senior leaders, CEo
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How do project managers get the resrouces they need to accomplish their goals?
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negotiate w/ different part of organization
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What is the name for a team that includes people from different parts of the company?
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cross functional team
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Normally how successful are top management teams?
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not very succesful
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What kindn of team has member who work electronically from different locations?
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virtual team
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What kind of computer software is used by virtual teams to edit a document at the same time?
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shareware/groupware
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What is a benefit to the employee of being a member of a team?
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enriched job design, more stimulation/interseting, empowerment
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within a team, what is the relationship of one job task to another?
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task interdependence
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what is the ideal size of an effective team?
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8-12
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What key thing must a team recieve from otuside the group, in order to be successful?
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mandate/support
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what are the 4 chronologial steps in the life of a work team?
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forming, storming, norming, performing, adjourning
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What kind of managing shoudl a team leader avoid?
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micromanagement
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What is a potential career problem for an employee who serves as a member of a team?
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stagnation in their job
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In order to be a good team leader, first you must learn to be waht?
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follower/ good team member
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What is on of the most im portant skills tha ta team leader must have, in rder to manage a team effectively?
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conflict resolution
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The purpose of controls is to determine if what inital business process was successful?
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planning
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At what 3 stages in time are controls effective?
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Preventive-before activity
concurrent-monitoring of ongoing activity feedback-after activity completed |
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In setting up controls to measure performace, a business manager should ask "what is to be measured", and what third question?
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Who/how should measurements be used?
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What is the name of the measurement of discrepancy between performace standards and actual results?
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deviation from norm
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What kind of control techniques uses human judgements? What kind uses nermical measures?
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qualitative and quantitative
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What is the most common form of qualitative control in a business?
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audits
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whih quantitative control uses charts that plant he progress of work over time by tracking stat dates and completion dates for each task?
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gantt
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what kind of quantitavie control uses diagrams that schedule activities based on the dependencies among many different activities?
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pert
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what kind of quantitative control determiines the point when revenues excceed costs?
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break even analysis
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what kind of quantitative control measures the deviats between planned and actual costs?
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variance analyses
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What kind of plan uses dollar expenditures to allocate future resources?
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budgets
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what is the most important financial ration used in modern business to determine the profitablity and success of a usiness?
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EBITDA
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What is the name for the net amount of revenues enerated by a business during a specific period of time?
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Cash flow
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What kind of systems capture and distribute a companys business data and helps managers make decisions?
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Information systems
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What are atleast two characteristics that control must have, in order to be effective?
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must be accepted, meaningful info, improves performance, self-feedback, timely information, cost effective
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