Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
154 Cards in this Set
- Front
- Back
|
Clinical Administrative Laboratory |
Responsibilities of Medical Assistant
|
|
|
Medical Assistants have 3 types of duties
|
General duties Entry level duties Advanced duties |
|
|
Greeting patients Scheduling appointments Maintaining medical records Billing, bookkeeping, insurance processing Performing transcription |
Entry level responsibilities Medical Assistant
|
|
|
Public outreach programs Fee schedules HIPAA compliance officer Supervision |
Advanced responsibilities Medical Assistant
|
|
|
Assisting the physician Asepsis and infection control Phlebotomy First aid and CPR |
Clinical entry level responsibilities MA
|
|
|
IVs Reporting study results Assisting patients with advanced directives and living wills Clinical trials |
Clinical advanced level responsibilities MA
|
|
|
CLIA-waived testing Obtaining laboratory specimens Teaching patients to collect specimens properly Arranging laboratory services |
Laboratory entry level responsibilities MA
|
|
|
OSHA compliance officer Moderately complex laboratory testing |
Laboratory advanced level responsibilities MA
|
|
|
Set standards for quality and performance Define tasks and functions Membership |
Professional Associations
|
|
|
Established 1956 Purpose-raise standards Occupational Analysis Role Delineation Chart of the CMA(AAMA) Occupational Analysis of the CMA(AAMA) Areas of competence |
American Association of Medial Assistants
|
|
|
Publications Educational opportunities Insurance Legal information Legislative monitoring |
Support from American Association of Medical Assistants
|
|
|
Allied Healthcare Provides -Professional certification services -Membership programs Professional support for RMAs |
American Medical Technologists
|
|
|
Certification Continuing education Curriculum development |
National Healthcare Association
|
|
|
What are two medical assistant credentials?
|
Certification Registration |
|
|
Certified Medical Assistant(AAMA) Initial certification Recertification |
AAMA credential
|
|
|
Why is credentialing important?
|
Employers are looking for credentialed applicants; it demonstrates competence and evidence of training and likelihood of a legal challenge to quality of care
|
|
|
Practical experience Variety of settings Helps you make career decisions Include on resume |
Volunteer Programs (Professional development)
|
|
|
Reduces healthcare costs Expands your career opportunities |
Multi-skilled healthcare professional (MSHP)
|
|
|
No one definition State by state Resources |
Scope of practice
|
|
|
Employment opportunities Personal and professional growth |
Networking
|
|
|
Putting yourself in someone else's shoes
|
Empathy
|
|
|
Ability to adapt to changes and handle them with professionalism
|
Flexibility
|
|
|
Offering assistance with work that needs to be done even if it is not your assigned job
|
Self-motivation
|
|
|
Communicating in a way that is not offensive and expresses and inspires cooperation
|
Diplomacy
|
|
|
Exhibiting courteous, conscientious, and a generally businesslike manner at all time
|
Professionalism
|
|
|
The ability to evaluate and solve problems
|
Critical thinking skills
|
|
|
The ability to pay attention to minute aspects of a task
|
Detail-oriented
|
|
|
Having a positive and caring appearance
|
Attitude
|
|
|
The two accrediting agencies recognized by the Department of Education are
|
ABHES & CAAHEP
|
|
|
The medical association that sets the minimum competencies for a CMA is
|
American Association of Medical Assistants
|
|
|
Besides the CMA and RMA, other certifications such as EKG technician, Phlebotomy technician, & Billing and coding specialist can be obtained through the..
|
National Healthcare Association
|
|
|
.....are the opportunity for medical assisting students to gain real-world experience
|
Externships
|
|
|
Graduating from an officially recognized school of medical assisting means the school has gone through a process known as ...
|
accreditation
|
|
|
The updating of skills and knowledge to maintain the CMA or RMA credential is known as ...
|
continuing education
|
|
|
Graduation from an accredited medical assisting school is a requirement for one to sit for the .....or....examinations
|
RMA or CMA
|
|
|
Entry-level administrative duties for a medical assistant include
|
creating and maintaining patient medical records, and billing & coding
|
|
|
Building alliances that generate opportunities
|
networking
|
|
|
What task would you be expected to do as an entry-level clinical medical assistant?
|
Sterilize medical instruments
|
|
|
.....is least likely the reason for the increased need to obtain a medical assisting credential
|
An increase in multi-skilled employees
|
|
|
Which specialty involves knowledge of body mechanics and musculoskeletal system?
|
Orthopedic medical assistant
|
|
|
How many contact hours must a certified medical assistant accumulate in a 5 year period in order to recertify?
|
60
|
|
|
Which organization awards the CMA credential & dedicated entirely to the medical assisting profession
|
AMA
|
|
|
Externships are....in accredited medical assisting schools
|
mandatory
|
|
|
To recertify as a CMA(AAMA), what is required in addition to a minimum number of contact hours?
|
Current CPR card
|
|
|
The scope of practice of a MA is determined by
|
state law
|
|
|
.......is most likely to increase the career options for a MA
|
Graduation from an accredited program
|
|
|
What topic is not required for in a medical assisting program?
|
Physics
|
|
|
Becoming cross-trained demonstrates
|
commitment to your profession
|
|
|
......does not affect your specific responsibilities as a MA
|
Your stated work preferences
|
|
|
Which two regulations are making credentialing a logical step in the hiring process?
|
CLIA'88 & OSHA
|
|
|
The set of government regulations that help ensure continuity and privacy of healthcare information is
|
HIPAA
|
|
|
Independent agency that certifies the validity of competency and knowledge of the medical profession through examination and awards designations such as the National Certified Medical Assistant
|
National Center for Competency Testing
|
|
|
Been in existence for 30 years and offers multiple credentials for healthcare professionals Process of obtaining credential is accessible, affordable, and obtainable |
National Association for Health Professionals (NAHP)
|
|
|
Medical Assistants registered by the AMT wear the pin on the...
|
left
|
|
|
Members of the American Association of Medical Assistants wear the pin on the...
|
right
|
|
|
CMAs must recertify the CMA credential every.....years
|
5
|
|
|
........are an integral part of the health-care team
|
Medical assistants
|
|
|
What are some trends in healthcare facilities?
|
Technology Preventative care and wellness Aging population Ambulatory care |
|
|
Physician's office Clinics Urgent care centers Hospitals |
Ambulatory care facilities
|
|
|
What are 2 other types of healthcare facilities?
|
long-term care & hospice care
|
|
|
Approximately.....majors medical specialties exist
|
24
|
|
|
Medical specialties are driven by advances in.....&...various diseases
|
diagnosing & treating
|
|
|
Family practitioner, general practitioner, primary care physician Diagnosis & treatment of all conditions and age groups Management of patient's long term healthcare |
Family practice
|
|
|
Allergist; Diagnosis & treatment of people with hypersensitivity to substances such as dust, mold, pollen, drugs, chemicals
|
Allergy(Allergist)
|
|
|
Anesthesiologist; certified registered nurse anesthetist (CRNA) Use of medications that alter sensation and feelings before, during, and after surgery |
Anesthesiology
|
|
|
Medical and surgical treatment of obesity
|
Bariatrics
|
|
|
Cardiologist; Diagnosis and treatment of diseases of the heart and blood vessels
|
Cardiology
|
|
|
Dermatologist; diagnosis and treatment of diseases of the skin, hair, and nails
|
Dermatology
|
|
|
System of hands-on techniques that help relieve pain, restore motion, support the body's natural functions, and influence the body's structure; Hold title of DO Practice a "whole person" approach to healthcare |
Doctor of osteopathy/osteopathic manipulative medicine
|
|
|
Diagnosis and treatment of conditions resulting from unexpected medical crises and accidents Physicians work in hospital ER & outpatient emergency care centers |
Emergency medicine
|
|
|
Diagnosis and treatment of disorders of the stomach, intestines, and other organs Regulates body functions by circulating hormones |
Endocrinology
|
|
|
Diagnosis and treatment of disorders of the stomach, intestines, and other organs
|
Gastroenterology; Gastroenterologist
|
|
|
Diagnosis and treatment of problems and diseases affecting older adults
|
Gerontology;Gerontologist
|
|
|
Diagnosis and treatment of diseases of the female reproductive system
|
Gynecologist
|
|
|
Diagnoses and treats problems related to internal organs
|
Internal medicine
|
|
|
Study, management, and diagnosis of diseases of the kidney
|
Nephrology
|
|
|
Diagnosis and treatment of disorders and diseases of the nervous system
|
Neurology
|
|
|
Use of a small amount of radiation to diagnose and treat diseases
|
Nuclear medicine
|
|
|
Manages pregnancy, labor, and delivery and postpartum
|
Obstetrics/Obstetrician
|
|
|
Diagnosis and treatment of patients with cancer
|
Oncologist/oncology
|
|
|
Diagnosis and treatment of diseases and disorders of the eye
|
ophthalmology; ophthalmologist
|
|
|
Diagnosis and treatment of diseases and disorders of bones and muscles
|
orthopedics
|
|
|
Diagnoses and treats ear, nose, and throat disorders (ENT)
|
Otorhinolaryngology
|
|
|
Study of disease
|
Pathology
|
|
|
Diagnosis and treatment of childhood diseases
|
Pediatrics/Adolescent Medicine
|
|
|
Diagnosis and treatment of diseases and disorders with physical therapy
|
Physical medicine
|
|
|
Study and treatment of disorders of the foot
|
Podiatry
|
|
|
Surgical reconstruction, correction, and improvement of body structures
|
Plastic surgery
|
|
|
Diagnosis and treatment of disorders of the anus, rectum, and intestines
|
Proctology
|
|
|
Use of x-rays and radioactive substances to diagnose and treat diseases
|
Radiology
|
|
|
Interdisciplinary subspecialty of medicine dealing with treatment and preventative care of athletes
|
Sports medicine
|
|
|
Use of hands and instruments to diagnose, correct, and treat injuries and diseases
|
surgery
|
|
|
Diagnoses and treats diseases of the kidneys, bladder, and urinary system
|
urology
|
|
|
Who is in the middle of the health care team?
|
Patient
|
|
|
Treats pain or discomfort by inserting thin, hollow needles under the skin to balance the opposing forces of yin and yang
|
Acupuncturist
|
|
|
Independent practitioner Treats disorders w/o drugs or surgery by making adjustments to realign the vertebrae and restore function of spinal nerves |
Chiropractor
|
|
|
....is the study of and recording of the brain's electrical activity
|
Electroencephalography
|
|
|
One of the oldest methods to promote healing Promotes muscle & full body relaxation; increases circulation and lymph flow Uses pressure, kneading, stroking, vibration, and tapping |
Massage therapist
|
|
|
1 or 2 year degree Performs lab tests under supervision of physicians or medical technologists |
Clinical laboratory technician (CLT)
|
|
|
4 year degree; may specialize in blood banking, microbiology, or chemistry Examines specimens of human body tissues and fluids, analyze blood factors, and culture bacteria |
Medical technologist
|
|
|
Helps patients attain maximum physical and mental health Works with patients who have-physical injuries/illnesses; psychological or developmental problems Problems associated with aging process |
Occupational therapist
|
|
|
Assist a radiologist in taking x-ray films
|
Radiographer
|
|
|
Trained in x-ray theory & practical applications for use of x-rays May specialize in radiation therapy, nuclear medicine |
Radiographic technologist
|
|
|
Assists patients & family to make healthful food choices |
Registered dietician
|
|
|
Evaluates, treats, and cares for patients with respiratory problems such as asthma, pneumonia
|
Respiratory therapist
|
|
|
Performs procedures, cleans, sterilizes, and maintains respiratory equipment
|
Respiratory therapy technician
|
|
|
Direct care of patients under the supervision of the nursing staff
|
Nursing aide
|
|
|
Assists registered nurses and physicians by observing patients and reporting changes
|
Practical/vocational nurse
|
|
|
What are the three types of nursing education programs that qualify an individual to take a state board exam to become an RN?
|
Associate Degree Nurse(2 years) Diploma Graduate Nurse(3 years) Baccalaureate Nurse(4 years) |
|
|
An RN that functions in an expanded nursing role Independent practice; In a physician's practice Emphasizes preventative healthcare |
Nurse practitioner
|
|
|
Provide diagnostic, therapeutic, and preventative healthcare service Practices medicine under the laws of the state and supervision of a physician |
Physician Assistant
|
|
|
Treats communication disorders Evaluates, diagnoses, and counsel patients |
Speech/ Language pathologist
|
|
|
What are some administrative specialty careers?
|
Billing & Insurance specialist Certified Medical Reimbursement Specialist Compliance officer Electronic Claims Professional Medical Transcriptionist Medical coder Registered Health Information Technician |
|
|
What are some clinical specialty careers?
|
Cardiovascular technologist Emergency Medical technician Mental health technician Surgical technician |
|
|
Dedicated to providing education and information resources to the field of internal medicine and its subspecialties
|
American College of Physicians (ACP)
|
|
|
Largest network of institutional healthcare providers Supports & promotes the interest of hospitals and healthcare organizations |
American Hospital Association
|
|
|
Non profit organization Goal is to maintain & elevate the standards of healthcare delivery Accreditation National Patient Safety Goals |
The Joint Commission
|
|
|
Develops ethics policy for the AMA Addresses timely ethical issues Maintains & updates the AMA Code of Ethics |
Council of Ethical and Judicial Affairs (CEJA)
|
|
|
Which of the following healthcare societies is the oldest?
|
AMA
|
|
|
The abbreviation for a licensed doctor of podiatric medicine is
|
DPM
|
|
|
Which healthcare professional is most likely to perform qi treatments?
|
Acupuncturist
|
|
|
Which trend in healthcare has a direct effect on how medical assistants perform their job?
|
Increased use of technology and EHR
|
|
|
Which association promotes science and the art of medicine & works to improve public health?
|
AMA
|
|
|
Specific technical & operational proficiencies
|
Hard skills
|
|
|
Personal qualifications/behaviors that enhance an individual's interactions, job performance, and career prospects Difficult to observe & evaluate |
Soft skills
|
|
|
What are two examples of hard skills?
|
Scheduling appointments Taking vital signs |
|
|
What are two examples of soft skills?
|
Dependability Integrity |
|
|
........contribute to overall success in life
|
Professional behaviors
|
|
|
Learn, retain, process
|
Comprehension
|
|
|
Determination, overcoming obstacles
|
Persistence
|
|
|
Believing in oneself
|
Self-confidence
|
|
|
Evaluation, Conclusion, Action
|
Judgment
|
|
|
Understanding
|
Knowledge
|
|
|
Time management Prioritizing |
Organization
|
|
|
Honest Trustworthy |
Integrity
|
|
|
Cooperation, Coordination, Team dynamics
|
Teamwork
|
|
|
What are some types of professional boundaries?
|
Addressing patients Advice Humor Friendliness Loaning money |
|
|
Increase your awareness of diversity Increase your awareness of your own feelings Look at individuals |
Cultural diversity
|
|
|
Understand your scope of practice Be professional in relationships Communicate well |
Patient advocacy
|
|
|
Strive for excellence Be flexible |
Work quality
|
|
|
Be on time Work when scheduled |
Punctuality and attendance
|
|
|
Listening, observing, speaking, writing, good manners
|
Communication
|
|
|
Evaluating, Problem solving, Taking action
|
Critical thinking
|
|
|
What are the seven steps in problem solving?
|
Identify the problem Identify the effect of the problem Identify objective Identify solutions & strategies Analyze solutions & strategies Implement best solution Evaluate results |
|
|
Planning, Productivity, Distractions, Evaluation
|
Strategies for Time management & Prioritizing
|
|
|
Honeymoon Phase Awakening Phase Brownout Phase Full-Scale Burnout Phase Phoenix Phenomenon |
Stages of Stress leading to burnout
|
|
|
During this phase you love your job, coworkers, and organization
|
Honeymoon Phase
|
|
|
Realization that initial expectations were unrealistic; job does not satisfy needs & coworkers are less than perfect
|
Awakening phase
|
|
|
Early enthusiasm and energy give way to chronic fatigue and irritability; you become indecisive & productivity drops
|
Brownout phase
|
|
|
Brownout drifts remorselessly into full-scale burnout; despair is the dominant feature of this final phase
|
Full-Scale Burnout phase
|
|
|
Just like a phoenix, you arise from the burnout ashes; Rest and relax, do not take work home,
|
Phoenix Phenomenon
|
|
|
What are some ways to reduce stress?
|
Exercise regularly Get enough sleep Allow time for yourself |
|
|
Adhering to the dress code and good personal hygiene demonstrates...
|
respect
|
|
|
Counseling or advice that is intended to be useful with the goal of improving something
|
constructive criticism
|
