Medical Office Chapter 6

Front 1

agenda

Back 1

An outline of a meeting, specifying location, time, date,

and major topics to be discussed.

Front 2

authoritarian/autocratic

Back 2

A leadership style that provides clear and definitive expectations to team members.

Front 3

delegative/laissez-faire

Back 3

A leadership style that uses a “handsoff” policy and tends to allow other office team members to make their own decisions.

Front 4

ergonomics

Back 4

The science of designing the work environment to meet the needs of the human body, while reducing the risks of

injury or hazards without decreasing output.

Front 5

itinerary

Back 5

A daily schedule of events for a traveler, containing such information as flight numbers and times and hotel and car arrangements.

Front 6

management qualifications

Back 6

Usually regarded, for the administrative medical assistant, as the ability to be a team player; the ability to do strategic planning; and the ability to increase productivity.

Front 7

meeting minutes

Back 7

Official record of a meeting, including the major pieces of business conducted; the names and contributions of any attendees who spoke; the date, place, and time of the meeting; those present and absent; and the duration of the meeting.

Front 8

outside services file

Back 8

A list of professional and other resources kept in either paper or electronic format.

Front 9

participative/democratic

Back 9

A leadership style in which the leader offers advice but also participates in the team dynamics and seeks input from other team members.

Front 10

patient education materials

Back 10

Printed materials provided to patients to give information on caring for their health, lists of resources, descriptions of frequently requested tests and procedures, and the like.

Front 11

patient information brochure

Back 11

A booklet that provides vital information about the practice, such as services offered; qualifications of the physicians; instructions for making appointments; and ordering refills of prescriptions.

Front 12

perfectionism

Back 12

Unrealistic expectations and goals and being

dissatisfied with anything less.

Front 13

reprints

Back 13

Copies of an already published article; available from the publisher for a small fee or free when the physician is the author.

Front 14

stress

Back 14

Emotional and/or physiological reactions to external motivators.

Front 15

travel agent

Back 15

A professional, often certified by the travel industry, who may work independently or within a travel company; handles all aspects of travel arrangements at no charge to the customer.