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73 Cards in this Set
- Front
- Back
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Semmelweis realized that |
infections were caused by physicians who did not wash and disinfect their hands before assisting with childbirth. |
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Who performed the worlds first heart transplant? |
Dr. Christiaan Barnard |
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OSHA exists to |
ensure safety in the workplace |
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the CDC is a clearinghouse for |
information and statistics on disease and symptoms in the healthcare arena. |
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The biosafety levels studied at the USAMRIID are levels I, II, III and |
IV |
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The National Library of Medicine is part of the |
NIH (National Institutes of Health) |
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what has increased the amount of training necessary to become a proficient MA? |
advancement of medical technology |
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the medical assistant should never tell patients that they will |
be cured or healed or make any other claims such as these |
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AAMA was the first professional organization formed for |
medical assistants on a national level |
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CEUs keep the medical assistant up to date on |
new techniques and information. |
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A priority tasks must be done today and B priority tasks should |
be done today |
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If a medical assistant has an issue with another employee, the first move would be to |
discuss it privately and professionally with the other person |
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consistent tardiness, insubordination, and substance abuse are all reasons why a MA might be |
terminated |
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craving example would be |
a strong urge or need to drink |
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nonverbal communication usually |
communicates our true feelings and beliefs |
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Litigious nature of today's society means |
patients are more likely to bring lawsuits than in the past |
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Some american cultures often assume that a person who will not make eye contact is |
lying |
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Repression |
a defense mechanism in which unwanted desires or impulses are excluded from consciousness and left to operate in the unconscious. |
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Encroachment is defined as |
that which advances beyond the usual or proper limits |
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Beltliners |
an attempt to hurt another person or get even by approaching sensitive subjects that should be off limits. |
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The contract tyrannizer |
does not allow relationships to change from what they once were. |
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A distracter |
will attack another part of a persons life to avoid dealing with their own issues. |
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contract tyrannizers do no |
let past agreements change, regardless of the circumstances involved. |
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a printer is an example of an |
output device |
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the keyboard, scanner and light pen are all |
input devices |
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The ________ interprets instructions from a computer program using logic circuitry |
CPU |
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Inkjet printers are one type of printer that uses |
replaceable cartridges |
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the most common use for disks today is |
information storage |
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_____ is the language used to create documents for use on the internet |
HTML |
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A scanner is a _______________________ because it is not needed to operate the computer |
scanner |
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browsers |
are software applications that allow the computer to surf the Internet |
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Jargon is |
technical terminology and should never be used when talking to PTs |
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Dictation is |
the choice of words with regard to clearness |
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enunciation is |
the articulation of clear sounds |
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the caller name and phone number; date and time; and the name of the person to whom the call is directed are all required when |
a telephone message is taken |
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answering the phone promptly, identifying the caller and minimizing wait time are all important when |
taking incoming calls at the DR office |
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the blue pages in the telephone directory are usually |
government related |
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what should a medical assistant never do when calling in a prescription? |
not verify with doctor first |
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giving PTs who are always late the last appointment of the day may |
get them to be on time because the office may close |
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a patient with a breast lump should be seen |
in the same week |
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follow up appointments for surgeries or surgeries should be scheduled |
within 1 weeks |
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a writing table in the reception area is considered a |
patient amenity |
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Pharm reps see the physician at |
specified appointment times, or when the physician has extra time |
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ordering supplies for the dr office rests with |
one designated person |
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Maintenance should be performed on office machines |
when suggested by the manufacturer |
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EOP |
emergency operations plan |
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8 1/2 x 11 inches is |
the size of letterhead that is appropriate for most business correspondence |
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a modified block letter style combines |
efficiency with an attractive page layout |
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a simplified letter style is used to |
write a quick business letter |
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the notation "c" on the bottom of a letter means that |
a copy of the letter was sent to the person named after the abbreviation |
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Pronouns replace_______ so that the noun does not need to be repeated constantly
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nouns |
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_________ are allowed for city names when envelopes are addressed according to Office for Civil Rights guidelines
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13 characters |
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media mail is used for |
books, film, manuscripts, computer record items ect.... |
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Express mail has the __________ mail service offered by the USPS |
fastes |
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Express mail has |
$100 of free insurance |
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The person who last endorsed the check is responsible for ____________ fees if the bank does not honor the check.
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returned check |
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Blanket position bonding covers |
all employees in a facility |
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the maker is the individual or other legal party who |
signs a check or any other negotiable instrument. |
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e-banking is also called
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online banking |
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The Attorney in fact is the person authorized to act as |
an agent when executing a power of attorney |
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a signature card is used when |
a person is allowed to sign check on the physicians business account |
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accounting is |
a system of recording, classifying and summarizing financial transactions |
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penmanship, write legibly, and keep columns of figures straight are all examples of |
cardinal rules for bookkeeping |
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petty cash is
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money for minor unpredictable expenses |
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financial records should always show
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how much has been collected, owed, and earned |
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disbursements in the medical office include |
rent, utilities, dues, salaries, ect.... |
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Voucher is used |
for every disbursement from the petty cash fund |
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end of month accounts receivable figures should agree with the balances of all patient account cards if they match, the accounts are said to be |
in balance |
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an agenda is a |
listing of the order of business during a meeting |
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incentives are |
rewards for individuals for good performance |
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new employee orientation should include |
office policies, the nature of the practice and the physical environment of the practice. |
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complementary skills, and mutual accountability for projects are essential __________ |
skills a teams must develop to achieve success |
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________________ cannot be easily judged by a written document
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personality |
