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55 Cards in this Set

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Basic HW requirements for running XP?
*233-MHz processor
*64 MB of RAM, 128 MB recommended
*2 GB HD space with 1.5 GB free
What features does XP Home Edition do not have compared to XP Pro?
*XP Home can not join a domain
*Does not support file level security
*Does not support file encryption
Standard Answer File
Provides common configuration settings for all computers that are affected during an unattended isntallation
How does Microsoft recommend that you handle critical updates for XP?
Enable Automatic Updates and configure it to download and install updates automatically according to a preset schedule
List tools that are available for copying files and settings from an old computer running a previous version of Windows to a new computer running XP. What are the differences between the tools?
Files and Transfer Settings Wizard and the user Settings Migration Tool can both be used to transfer files and settings to a clean XP installation . FASTW is for home and small businesses. The USMT is for users on larger networks.
Safe Mode
Loads only the basic devices and drivers that are required to start the computer. Devices that are initialized include mass storage devices, VGA, mouse, keyboard, and other essential drivers and computer services
Safe Mode With Networking
Loads basic device and drivers , but with additional networking drivers and services. use when troubleshooting problems that require network connectivity.
List The type of updates available from the Microsoft Update site and explain the differences between them?
* High Priority Updates - patches that fix security flaws, service packs
*SW Optional Updates - less critical OS updates
*HW Optional Updates - HW drivers that have been submitted for certification to MSFT from hardware vendors
A Windows XP Pro Volume formatted with FAT32 can not support disk quotas, disk compression, file encryption? True or false?
True
What are the 5 main features of an NTFS file system?
*File and folder security
*Increased performance
*Disk quotas
*Disk compression
*File encryption
Define Fast User Switching?
Allows multiple user accounts to log in to a pc simultaneously. When enabled, user can switch sessions with out logging off or closing programs.
What type of user profiles are supported by XP?
*Local _User profile available only on pc it was created on.
*Roaming - Stored in a shared folder on a network drive, and accessible from any where in the network. XP Pro only supports this
*Mandatory - roaming user profiles that you can not make any permanent changes to. XP Pro only support this.
What are the limitations of XP Home Edition in terms of users and groups?
*Does not support creation of local groups
*Local Users and Groups Tool not available in XP Home. Must use User account in Control Panel.
*XP Home supports only 2 types of accounts: Computer Administrator and Limited.
In XP Pro, you can create user and groups by what tools?
*User Accounts Tools - in Control Panel
*Local users and Groups Tool - accessed through the Administrative Tools folder.
When is the initial PW for an administrator account set?
During an installation of XP Pro.
XP Pro default user accounts?
*Administrator
*Guest
*HelpAssistant
*Support_xxxx
XP Pro Default group accounts?
*Administrators
*Backup Operators
*Guest
*Network Configuration Operators
*Power users
*Remote Desktop users
*Replicator
*Users
*HelpServicesGroup
If a home user complains that their pc is running slow, what is one of the first questions you should ask them?
Is Fast User Switching enabled?
What are the most common reason why a user receives the "Unknown Username or Bad password" error message?
*User is mistyping the user name /password
*The user has the CAPS LOCK engaged
If a User reset their own password, what information is lost?
*Email that was encrypted with the user's public key
*Internet password that are saved on the computer
*Flies that the user has encrypted
What are the most common reasons for a failed logon for a domain user?
*Network connectivity issues
*Attempting to log on to the wrong domain
Describe the Notification area?
Shows the time, volume control, and icons for programs that run and start automatically,
Can the Notification area hide items?
Yes
When you remove a program from the Notification area, does it disable the program?
Not necessarily.
What is the quickest way to get things to the Quick Launch toolbar?
Drag them there. When you let go of the mouse button, a menu pops up asking whether to move or copy the shortcut. Choose copy to add the item, and also leave a copy in it's original location. Move only when you are cleaning up shortcuts.
The Task and Start menu Properties dialog box can be used to resolve what problems involving the taskbar?
*Lock or hide taskbar
*Group similar items
*Show Quick Launch
*Hide inactive icons
*Keep taskbar on top of other windows
The Task and Start menu Properties dialog box can be used to resolve what problems involving the start menu?
*Click to define what should and should not appear on the taskbar.
*Clear tech taskbar of recently used programs or documents
*Other stuff
If a user wants to work in different languages in XP, where would you make the changes? How would you navigate there?
*Regional and Language Options dialog box.
*Start>Control Panel>Date, Time,Language, and regional Options>Regional ans Language Options>Click on Language Tab>Click on Details
If a user reports keyboard errors or symbols do not look correct, what is the most likely possible reason for this?
The Regional Settings maybe incorrect.
Are offline files available in XP Home Edition?
NO
In XP, how do you configure a certain file type to be open by default by a particular program?
Start>Control Panel>Appearance and Themes><Select Folder Options>Click File Types Tab>Scroll down and select file type>In details for the file type area, next to "Opens With">Click Change>Choose the program>Then click close
XP Pro support file encryption on NTFS volumes only. True or false?
TRUE
In XP Pro, you can enable file compression for:
A. Entire NTFS volume
B. One or more folders
C. Individual files
D. All of the above
D. All of the above
When you move compressed files and folders within the same NTFS volume, does the compression attribute remain the same in the new location?
YES. If the files were compressed in the original location, they will remain compressed in the new location. Even if the parent folder is not compressed.
When you copy the compressed files and folders within the same volume, does the compression attribute remain the same?
NO, it will be lost. The files will take on the the compression attribute of the new parent folder.
If you move or copy compressed files or folders to a different volume, what will happen to the compression attribute?
The files and folders take on the compression attribute of the new parent folder.
When you move compressed files and folders from an NTFS volume to a FAT (FAT 32) volume, what happens to the compression attribute?
Compression is lost because these file systems do not support compression.
What is Encrypted File System? What does it do?
Encodes your files so that even if a person obtains the file, they can not read it.
What are the 2 restrictions when implementing EFS?
*Can not use EFS on storage volumes that are not formatted with NTFS.
*You can not use EFS to encrypt a file that has been compressed using NTFS compression.
A User reports that each time he opens a folder or clicks an icon , it opens in a separate window. Sometimes he has 15 windows open on his desktop and he wants this to stop. How do you make this behavior stop.
Folder Options Dialog box>General tab>Browse Folders area>Select Open Each Folder in the same window
A user reports that she needs to view the encrypted and compressed folders in a different color when using Window Explorer to locate them. She wants to know how to do this.
Folder Option dialog box>View Tab>Select Show Encrypted or Compressed NTFS files in Color check box.
A user reports that his co workers often see new folders and printers in My Network Places, but he never does. He has to search for and add them manually. He wants this problem resolved.
Folder Option dialog box>View tab>Select Automatically Search For Network Folders and Printers check box.
The CEO wants to be able to view and access protected systems files and hidden folders. How do you allow this?
Folder Option dialog box>View tab>Select Show Hidden Files and Folders check box and clear the Hide Protected Operating System (Recommended) check box.
A user who has recently upgraded from Windows 98 to XP does not like the "web" look that is associated with the folders and the interface. what can you do to make the user more comfortable>
Folder Option dialog box>General tab>Click use Windows Classic Folders
List the basic file and folder permissions.
*List Folder Contents
*Read
*Write
*Read & Execute
*Modify
*Full Control
When assigning permissions you should grant the user the lowest level of permission required to access the resources in tech appropriate fashion. True or false.
TRUE
Does the Deny permission override any allowances of the same permission that may come from other sources?
YES
How do you calculate effective permissions?
*Allow permissions from all sources are combined, and the user receives the highest possible level of permission.
*If user has not been assigned permissions from any sources, access is denied.
*Deny permissions override any allow permissions. When a permission is denied, any related permission is denied ( any lower level permission).
When you move files or folders with in an NTFS volume, what happens to the permissions that have been directly assigned to the files and folders?
*The permissions carry over to the new location.
*In all other cases the exisiting permissions are lost. The object will inherit permissions from the new parent.
When are shared folder permissions in affect?
*When a user connects to the shared folder across the network:
*They have no affect when the user is logged on locally to the computer, and accessing the resource
When are NTFS permission in affect?
*Both when accessing a resource across the network and when logged on locally to a computer where the resource is.
List the Shared Folder permissions.
*Read
*Change
*Full Control
Can you disable Shared Folder permission inheritance?
NO, all files and folders within the shared folder have the same level of share permissions.
If you need varying levels of permissions to files within a shared folder, you have to use a combination of what permissions?
NTFS and Shared.
Are effective permissions calculated the same way for shared and NTFS permissions?
YES