Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
33 Cards in this Set
- Front
- Back
QSC |
quality service cleanlyness |
|
UHC |
Universal holding cabnet |
|
HLZ |
Heated landing zone |
|
VCMS |
Vertical cabnet managment system |
|
FIFO |
First in first out |
|
HBO |
Hand bag out |
|
POP |
Point of purchase |
|
RDM |
Restrant department managment |
|
LMS |
learning managment system |
|
LAST |
listen, Appoligise, solve problem, thank customer |
|
CDP |
crew development program |
|
PDS |
Personal development system |
|
ESU |
Employe soc update |
|
What is the holding time for french fries ? |
7 mins |
|
Why do you shake fries after 30 seconds? |
To keep fries from sticking together,let oil touch all sides of fries to compltly cook |
|
What is the ratio for beef seasoning ? |
86/14 |
|
What is the maximum holding time for parfaits? |
12 hours |
|
What is the standard (CDP)cash to present time in drive threw? |
45 seconds |
|
How mant times do you shake whip cream before applying it? |
Twice |
|
Who decides to park a car? |
Presenter |
|
What are the six counter steps? |
smile& great take order receive payment assemble order present order thank customer and invite back |
|
What is the correct sice of an ice cream cone ? |
3 in |
|
What dose recovery mean? |
Your running low on meat and need to drop a max run |
|
When do you serve off an order in drive-threw? |
When the presenter has the entire order and is ready.
|
|
What is the holding time for roasted bacon? |
4 hours |
|
How many shots of mocha go in a med hot nf mocha ? |
4 |
|
What is the order taking time fore drive threw? |
20-25 sec |
|
What is the hold time on coffee? |
30 min |
|
6 enemies of oil? |
heat water air detergent salt carbon |
|
What are the four roles of a crew trainer? |
teacher coach role model experts |
|
What is the four step method? |
Prepare= overview Present=e-learning tryout=practice follow up=verification |
|
SOC |
service obersevation checklist |
|
OPC |
organisation peoples champion |