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80 Cards in this Set
- Front
- Back
A grouping of the business processes that includes the following activities:
Demand management Sales and Operations planning Master scheduling |
Master Planning of Resources (MPR)
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Includes forecasting, distribution planning and order serviceing
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Demand management
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Integrates the plans of the business - sales, marketing, development, manufacturing, sourcing and financial - and utilizes RESOURCE PLANNING
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Sales and Operations Planning (S&OP)
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Includes development of a Master Production Schedule and a Final Assembly Schedule as applicable and utilizes ROUGH CUT CAPACITY PLANNING
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Master Scheduling
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Management of actual customer demand occurs here
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Demand Management
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Typically expressed in rates of demand at the product family level
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Product volume
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Establishes the big picture
How much? Rates (selling/production) Product Families Planned in S&OP |
Product Volume
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The Details
Which ones? Customer orders Individual products Planned in master scheduling |
Product Mix
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Sets direction
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Business Plan
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A statement of:
Long range strategy Revenue, cost and profit objectives Usually accompanied by: Budgets Projected balance sheet Cash flow statement |
Business Plan
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Common features include:
The nature of the firm Locations and facilities Organazation and people Levels of processing technology The type and nature of capital resources required Primary stakeholders interests |
Business Plan
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Usually stated in terms of dollars and grouped by product family.
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Business Plan
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Keys business goals (Metrics) (8)
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Growth
Profitability ROI Market Share Customer Service (on-time delivery) Reputation Company Value Asset management |
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Includes:
The location and nature of customers Projected market growth rates and demographic information Impact of societal changes Global and regional economic considerations and business conditions |
Market Definition
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The Community
The Management Team The Owners and Shareholders The Members of Associations The Employees The Customers The Suppliers Others |
Business Stakeholders
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Comparing many aspects of operational performance with operational performance of other organizations
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Benchmarking
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Compares:
Strategies Capabilities Processes Costs Logistics Systems Others |
Benchmarking
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Business Plan Stategic Data Source:
demographics, governemnt and business regulations, economic conditions, competitive enviroment |
Enviromental Scanning
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Business Plan Stategic Data Source:
Customer orders, market research, focus groups and forecasts |
Marketplace needs
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Business Plan Stategic Data Source:
Personnel skill levels, available resources |
Company capabilities
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Business Plan Stategic Data Source:
Profit, cash flow and revenue growth |
Financial targets
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Business Plan Stategic Data Source:
Levels of desired customer service, planned quality improvements, cost reduction goals and productivity improvements |
Strategic Golas
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Formal business process
Balances demand and supply Product families (NOT ITEMS) Volume, NOT MIX Monthly review cycle Both product and financial units |
Sales and Operations Planning
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Links Business Plan to departmental operations
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Sales and Operations Planning
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Provides a realistic production plan for meeting business objectives
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Sales and Operations Planning
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Represent how the product is presented to the market
Logical groupings based on similar sales and manufacturing requirements Meaningful in terms of volume of sales generated Ideally no more than 6 - 12 groupings per business unit |
Product Families
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Groups products logically
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Product Families
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Formal Business process
Balances demand and supply For specific products and end items Subject to independent demand Used for order promising Sets boundries for material and capacity planning |
Master Scheduling
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Formal Business process
Used to convert the MPS into load projections on critical workcenters and supply processes Used to determine the feasibility of the MPS |
ROUGH-CUT CAPACITY PLANNING
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Innvestment decisions
Capital equipment decisions Inventory Planning Capacity Planning Operations budgets Lead-time management |
Areas Impacted by the Forecast
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Based on intuitive or judgemental evaluation
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Qualitative Techniques
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Based on computational projection of a numeric relationship
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Quantitative Techniques
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Data sources based on historical patterns of the data itself from company data
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Intrinsic
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Data sources based on external patterns from information outside the company
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Extrinsic
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A need for a particular product or component
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DEMAND
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Sources of demand (7)
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Consumers
Customers Referrers Dealers Distributors Interplant Service Parts |
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What is the formula for calculating the Seasonal Index?
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The Seasonal Index=
Period Average Demand --------------------------- Average demand fo all periods |
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Expert Opnion
Market Research Focus Groups Historical analogy Delphi method Panel consensus |
Qualitative Techniques
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Opinions of experts in a particular area are sought
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Expert Opinion
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Usually conducted through surveys and is generally used to support product development and promotions
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Market research
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Consists of panels of customers who are asked to provide their opinions about a product or service
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Focus Groups
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Compares sales of a new product or service wih the sales of a previous similar product or service
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Historical Analogy
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Based on the knowledge and judgement of a small group of experts. A specific question is asked. Repsonses are collected from all the respondents and then compiled into a prediction of the future according to the experts
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Delphi Method
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A group of people provides opinions about the future and a facilitator brings the group to a concensus. The idea is that the group as a whole would make better decisions than would each member individually
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Panel consensus
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What are the four stages of Life-Cycle Managment?
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Stage 1: Introductory phase
Stage 2: Growth phase Stage 3: Maturity phase Stage 4: Decline phase |
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Sales data and Forecast data shoulde be recorded in the same ___________
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Periods (daily, weekly or monthly)
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Monitor __________ not sales and or shipments
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Demand
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Record the circumstances of ___________ ___________.
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Exceptional Demand
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Record _________ separately from unique customers and market sectors
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Demand
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When monitoring demand, should you look at what was ordered or what was shipped?
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What was ordered.
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Used to detect Forecast Bias
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Tracking Signal
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Used to identify unusual demands that exceed a predetermined limit
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Demand Filter
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What is the formula for calculating standard deviation?
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Standard deviation =
√∑(Actual-Forecast)2 n-1 |
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How can standard deviation be calculated using MAD?
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Standard Deviation ~ MAD X 1.25
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How can you calculate MAD if the stnadard deviation is known?
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MAD ~ Standard deviation/1.25
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The consistent deviation from the mean in one direction (high or low)
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Bias
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The tendancy of the forecast to be either above or below the actual observations
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Bias
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Accurate database
Easy and effective entry systems Accurate product or service availability information Rapid Processing Allocation Order Confirmation Reliable delivery |
Customer Order Management
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The activity of committing delivery dates to the customer based on the availability of product or capacity within the supply operation
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Order Promising
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Once the forecast at each final distribution point is determined, the sum of all of the final distribution points served by an area distribution center constitutes the forecast for the area stocking point
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Forecasting by Aggregation
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Determines a forecast at final distribution centers by forecasting the total nationwide or worldwide sales for the product, in terms of the number of units. (Forecasting total sales tends to yield a more accurate forecast). A second forecast is then used which involves the historical percentage of the total sales consumed by each regional center. Regional sales are then distributed, again by historical percentages, to area centers and so forth.
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Forecasting by Allocation
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The supply side of S&OP planning includes?
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Inventory
Production Orders Purchase Orders |
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The Demand side of S&OP includes?
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Demand Forecasts
Actual Orders |
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Links the strategic plan for the business with its execution and reviews performance measures for continuous improvement
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The S&OP planning process
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A measure of the different types of product that can be supplied within a particular product family
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Product mix
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typically expressed in rates of demand at the product family level
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Product volume
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Used to separate periods or groups of periods for planning purposes
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Time Fence
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that point in time inside of which the forecast is no longer included in total demand and projected available inventory calculations; inside this point, only customer orders are considered. Beyond this point, total demand is a combination of actual orders and forecasts depending on the forecast consumption technique chosen
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Demand Time Fence
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A point in time denoted in the planning horizon of the master scheduling process that marks a boundry inside of which changes to the schedule may adversely afect component schedules, capacity plans, customer deliveries and cost.
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Planning Time Fence
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PAB in first period=
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On-hand qty + MPS - Customer Orders
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PAB after first period and prior to DTF=
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Prior period PAB+MPS - Customer Orders
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PAB after the demand time fence =
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Prior period PAB+MPS - (Greater of forecast or customer orders)
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Non-cummulative ATP first period =
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On-hand Qty+MPS - SUM of customer orders BEFORE next MPS
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Non-cummulative ATP for each other period =
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ATP IS CALCULATED ONLY IN THOSE PERIODS WHERE THERE IS AN MPS RECEIPT!
ATP = MPS Receipt Qty - SUM of customer orders BEFORE next MPS |
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An artificial grouping of items in bill of material format used to facilitate master scheduling and material planning
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Planning Bill of Material
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A quantity of stock planned to be in inventory to protect against fluctuationsin demand or supply.
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Safety Stock
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Inventory held in the event that the demand is greater than the forecast or that timing of demands is earlier than predicted by the forecast
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Product volume hedges
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Inventory held in the event that demand mix for components varies from the forecast than predicted by the forecast
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Product mix hedges
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Added time to ensure against delivery delays
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Safety lead time
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Provides reserve capacity at key work centers
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Safety capacity
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