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13 Cards in this Set
- Front
- Back
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EthicalBehavior
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The moral principles or values thatgenerally govern the conduct of an individual or a group. Example:
•Thereis no law for “cutting in line.” Cuttingin line would anger most other people |
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EthicalBehavior in Business
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Ethics - The moral principles or values that generally govern the conduct of an individual.
Morals - The rules people develop as result of cultural values and norms. Moralsinvolve “good” and “bad” as well as “deviant” behaviors |
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Differencebetween ethics and morals:
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- Moralsdefine personal character, while ethics stress a social system in which thosemorals are applied.
-Whenconsidering the difference between ethics and morals, it may be helpful toconsider a criminal defense lawyer. Though the lawyer’s personal moral codelikely finds murder immoral and reprehensible, ethics demand the accused clientbe defended as vigorously as possible |
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EthicalDevelopment Levels
3 types ? |
Preconventional Morality •Basedon what will be punished or rewarded •Self-centered,calculating, selfish
Conventional Morality - •Movestoward the expectations of society•Concernedover legality and the opinion of others Postconventional Morality - •Concernabout how they judge themselves•Concernif it is right in the long run |
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Dell: An ethics case •Documentsfrom a lawsuit revealed that Dell shipped over 11.8 million faulty computersbetween 2003 and 2005.•Aninternal investigation revealed extensive problems, but Dell tried to cover upthe problem, telling its sales team not to mention bring it up.•Dellat times used faulty components to fix broken computers. •Delltook a $300 million charge to fix the computers, but only in response tostakeholder demands.At what level of ethical development isDell operating? |
Preconventional
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EthicalDecision Making
InfluentialFactors |
- extent of problems
- top management actions - Potential Consequences -Social Consensus -Probability of Harm - Time Until Consequences - Number Affected |
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CreatingEthical Guidelines
A Code of Ethics: |
•Helpsidentify acceptable business practices•Helpscontrol behavior internally
•Avoidsconfusion in decision making •Facilitatesdiscussion about right and wrong |
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Ethicsin Other Countries
ForeignCorrupt Practices Act (FCPA) |
•ProhibitsU.S. corporations from making illegal payments to foreign officials.
•Hasbeen criticized for putting U.S. businesses at a disadvantage. •Hasencouraged some countries to implement their own anti-bribery laws. |
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Corporate social responsibility
Pros? Cons? |
Pros •Itis the right thing to do•Businesseshave the resources to devote to fixing social problems•Preventsgovernment regulation and potential fines•Itcan be profitable
Cons •Takesfocus away from making profits•Businessexecutives spend shareholder money on environmental initiativesttps://talkgadget.google.com |
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Pyramid of Corporate Social responsibility
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Philanthropic
Ethical Legal responsibilities Economic respons |
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Sustainability
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•Sociallyresponsible companies will outperform their peers.
•Itis in business’s best interest to find ways to attack society’s ills. |
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GreenMarketing
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Thedevelopment and marketing of products designed to minimize negative effects onthe environment or improve the environment.
–Environmentally aware customers pay morefor products –Companies must try to educate customersof environmental benefits |
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Cause-RelatedMarketing
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For-profitand non-profit organizations cooperate to generate funds.
- generatesabout $7 billion annually - Toomany causes cause customer cause fatigue |
